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  • Answered the Phone1 votes
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  • product smelled1 votes
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  • Jan 23
  • Furniture and Decor
  • Port Charlotte, Florida
  • Bed
  • 26
  • REVIEW RATING 4/5

Bed will no go up and down. Called and waited on the telephone for 60 minutes and then a recording said they could not process our call. Next day took 30 minutes to Talk to someone A week later someone came out and said it is the remote. The service tech waited on the phone with tempurpedic for an hour. Finally had to go to another call. His company finally got them on the phones and they... Read more

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  • Jan 10
  • Furniture and Decor
  • Shorewood, Illinois
  • Bed
  • 189
  • REVIEW RATING 4/5

Our tempurpedic cloud supreme is hanging over the foundation. We fiked a warranty complaint over a year and a half ago no response. I have hip pain so severe and my husband has had a cortisone injection in shoulder. All these health issues started about 8 mo. After we got this bed. It is awful. They will not work with the customer and we have had to purchase another mattress because we CANNOR... Read more

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  • Jan 09
  • Furniture and Decor
  • Columbus, Ohio
  • Mattress
  • 140
  • REVIEW RATING 4/5

We had a Temperpedic mattress go bad after about 5 years. We tried a 1/4 turn on the mattress in April to see if that helped when I first filed a warranty claim. It did not help so, after giving it ample time to break in that way, I followed up with another warranty claim in early December to which they responded on 12/9 asking for all of the info that I had already sent them. I tried contacting... Read more

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  • Jan 07
  • Furniture and Decor
  • Lodi, New Jersey
  • Mattress
  • 2
  • 2
  • 182
  • REVIEW RATING 5/5

I filed the case with Temp. Now they are not replying the email of filing the case they should be replying in five business days but it is 10 business days now. I took the pictures for the mattress my back went out I end up going to the emergency and I have the doctor note also saying that my back went out because of the 500 pound mattress. It's a big scam to take pictures it took to three mens... Read more

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  • Jan 07
  • Furniture and Decor
  • Newark, New Jersey
  • Mattress
  • 70
  • REVIEW RATING 4/5

It's not resolved yet they are not even answering my email. My back went out taking out the mattress from my bedroom to take pictures. It's so heavy mattress. I and up in emergency I can't go to work I work in the gas station live paycheck to paycheck and I have a major back problems. Now I am sitting home losing money not working on because of their *** taking pictures of 500 pound mattress. My... Read more

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  • Jan 01
  • Furniture and Decor
  • Spring, Texas
  • Queen Mattress
  • 633
  • REVIEW RATING 5/5

I decided to buy a Tempur-Pedic number one because of all the commercials showing how the bed molds to your body. Number 2 I had spoken to a lot of people who just love this mattress. I like a very soft mattress, and thought after testing all of them at the store that I was getting one of the softest ones. I spent $2800 on a Queen set. In the store the bed felt great! Well, laying on something... Read more

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  • Dec 20, 2014
  • Furniture and Decor
  • Seattle, Washington
  • Mattress
  • 1
  • 1
  • 568
  • REVIEW RATING 5/5

Same issue for me. Was so happy with my mattress and now after 5 years I developed back pains every morning. I did not realize that it was the mattress at first. I travel a lot and noticed that in hotel beds (using westin) I had no back pain in the morning. So I checked out the mattes on my side and it is super soft, in fact it hangs through a bit. I am really annoyed. I am 190 pounds so not... Read more

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  • Dec 17, 2014
  • Furniture and Decor
  • Murrysville, Pennsylvania
  • Mattress
  • 2
  • 2
  • 356
  • REVIEW RATING 5/5

We just got our replacement mattress of the Prima cloud. Our classic mattress sunk on one side and had a dip in it so it was still under warranty and we replaced it with this cloud prima mattress. After the moving company opened it and put it on our frame it had the most horrible chemical smell. It has been 3 days now and me and my husband have not slept well. We've had sore throats and a raw... Read more

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  • Dec 14, 2014
  • Furniture and Decor
  • Spring Hill, Florida
  • 297
  • REVIEW RATING 4/5

The odor unbearable (Cloud). Retailer took it back and replaced with same.. Again gasses given off unbearable . Retailer could only exchange once and to get refund have to deal with Hqs.. Unbelievable, supposedly communicated problem with a so called female executive, who is not sympathetic to the customer.. First take pictures of the mattress and send to her even though she was told never slept... Read more

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  • Dec 07, 2014
  • Furniture and Decor
  • Old Bridge Township, New Jersey
  • Countur
  • 1
  • 1
  • 374
  • REVIEW RATING 5/5

Hi Bought contour last year. It was fine for almost one month and now it's the most softest because I had ever slept on. My lower back pain is worse now. Tempur-pedic company doesn't want to reply. It's better to buy $300 phone mattress from overstock because then you won't regret it. Buy beware. Waste of 3000$ . Ahhhh what a marketing scam. Inventor it's hard but when you go to sleep after about... Read more

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