Tempurpedic Complaints and Reviews

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Main address: 1713 Jaggie Fox Way 40511 Lexington KY
800-821-6621, 800-753-1130, 888-811-5053, , customer.service@tempurpedic.com
  • 199+3 mobile complaints
  • $340K claimed losses
  • $1.7K average
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  • Nov 22
  • Furniture and Decor
  • Brooklyn, New York
  • Pillow
  • 68

I ordered a Tempurpedic pillow and the odor hit as soon as I opened the box. I spent a week trying to air it out, inside and outside the house. I had to devote a room with the door closed to this project because the odor was too strong to tolerate in any room we were using. I emailed the company to complain. They delayed in replying so I threw the thing out to get it out of the house. I asked for... Read more

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  • Nov 16
  • Furniture and Decor
  • Champlin, Minnesota
  • Bed
  • 175

I agree. My husband and I purchased our bed about 10 years ago and I have been struggling with low back pain every day for the majority of that time. In the beginning I pushed through thinking it will get better, but it never got better. I know my ongoing back pain is from our Tempurpedic. When I am on vacation in a "normal" bed I have no pain. I work in physical therapy and thought this... Read more

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  • Nov 07
  • Furniture and Decor
  • Garden City, South Carolina
  • Adjustable Bed
  • 146

Bought the Ergo adjustable base. One side of bed is broken. I have been trying for over one year to get someone to fix it. Warranty is a JOKE. Gave up on that. Just asking for a name of someone to repair. They say they will call back within 24 to 48 hours. Never do. Call back they say they have no record of my call. These people are insane!! Bought it from rooms To Go. These people are... Read more

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I would love to know how to re-boot my remote and drop box. They stop pop ed one time before and all I had to do was turn them off, take out the batteries and then replace and then it started working. I have not had any luck doing that this time. I've searched everywhere I know to search and can't find any help. Do you have any ideas? Add comment


  • Oct 22
  • Furniture and Decor
  • Mattress Warranty
  • 475

Six months after purchasing our TempurPedic, it developed large splits on both my wife's and my side of the king size mattress. TempurPedic - who supposedly takes care of their own warranty claims - acknowledged the defect yet REFUSED TO HONOR ITS WARRANTY because we had gotten it on sale (and we bought it new). The store wire we purchased the bed gave us credit for what we paid, and we bought... Read more

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  • Oct 19
  • Furniture and Decor
  • Positive Experience
  • 363

Hi, I have a tempurpedic mattress in king size bed and it is celebrity. I enjoy the pillowtop and get a very good nights sleep. I have had a reduction in pain since using the mattress and when I am not home, I miss the mattress. It is a little difficult to find the sheet that fit on the mattress and the mattress does sit high which is to my satisfaction. If you wish for a lower tempurpedic... Read more

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  • Oct 17
  • Furniture and Decor
  • Low Quality Mattress
  • 479

Six months ago I purchased a tempra-pedic cloud king size mattress from Art Van. Since sleeping on such mattress I have been waking up with horrible back, shoulder, hip and neck pain. According to all advertisements and the sale associates I would get a better night sleep and wake up refreshed. This is not true at all. I have a very hard time falling asleep and I wake up so sore I can not even... Read more

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  • Oct 17
  • Furniture and Decor
  • Low Quality Mattress
  • 232

I bought a tempurpedic contour elite mattress a month ago and I have been sleeping in pain ever since the day I got my mattress. I also got an adjustable base which is not working the way it should from day 3.I asked for service and they said they would come in the next week and fix it. A month passed and they don't show up or inform about the order. I called back and they said they... Read more

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  • Oct 17
  • Furniture and Decor
  • Washington, District Of Columbia
  • Mattress Delivery
  • 133

I am incredibly upset. I ordered a mattress one month ago for delivery on Friday October 17th; this is the day I move and the day I sell my existing mattress. I got told ONE day before that their company "doesn't deliver" in my town on Fridays. This is *** and Tempurpedic needed to handle this better. I have two herniated discs in my back and now have to sleep on my floor all weekend. When I... Read more

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  • Oct 10
  • Furniture and Decor
  • Tulsa, Oklahoma
  • Tempur Pedic Mattress
  • 445

We purchased a king size Tempur-pedic mattress set in early 2011 from a local home furnishings store (zip 74604). My wife had a sciatic nerve problem helped with steroid epidural injections. She wanted to try a tempur-pedic mattress set to see if it would minimize the re-occurrence of her problem. After about 2-3 months of sleeping on our Tempur-pedic set, I developed significant spinal problems... Read more

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