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  • Customers like
    • Answered the phone1
    • Store where i purchaced1
  • Customers don't like
    • Customer service4
    • Mattress at all2
    • Permanent valleys and sag spots2

  • Jul 27
  • Furniture and Decor
  • Glendale, Arizona
  • 150
  • REVIEW RATING 4/5

DO NOT BUY!! My boyfriend and I needed a new bed bad. We both love the foam mattresses. I didn't want to purchase a Tempurpedic from the start. I researched all the bad reviews, not to mention I felt they are WAY over priced. He however had his heart set on one, so I caved. Upon getting our Tenpurpedic (Cloud), it smelled horrifically of a strong slightly sweet chemical smell. So we let it air... Read more

Was this review helpful? 2 0

  • Jul 27
  • Furniture and Decor
  • Glendale, Arizona
  • 23
  • REVIEW RATING 3/5

DO NOT BUY!! My boyfriend and I needed a new bed bad. We both love the foam mattresses. I didn't want to purchase a Tempurpedic from the start. I researched all the bad reviews, not to mention I felt they are WAY over priced. He however had his heart set on one, so I caved. Upon getting our Tenpurpedic (Cloud), it smelled horrifically of a strong slightly sweet chemical smell. So we let it air... Read more

Was this review helpful? 0 0

  • Jul 13
  • Customer Service
  • Eau Claire, Wisconsin
  • Tempurpedic Tempur Cloud Supreme
  • 156
  • REVIEW RATING 5/5

I bought this 5 grand piece of garbage because my husband and I both have back issues - fusions. With in the first year the adjustable device failed. Than as time went on the bed started breaking down, our back pain is much worse since having this bed. Since having trenches to sleep in makes it extremely painful. To sleep on your side you have to hold the mattress to turn over since your in the... Read more

Was this review helpful? 0 0

  • Jul 02
  • Furniture and Decor
  • Marshfield, Massachusetts
  • Tempurpedic Mattress
  • 166
  • REVIEW RATING 4/5

bought because of existing back troubles after a few months pain in am got far worse these things need to taken of the market via class action law suit aside from sink holes your body really just cooks in the foolish things a huge huge marketing scam they did an artful job on sales push paid 5k for ours and sleepys did all they could to be sure to get out of warantee total crank job i just dont... Read more

Was this review helpful? 1 1

  • Jun 17
  • Furniture and Decor
  • Los Altos, California
  • Mattress
  • 2
  • 2
  • 251
  • REVIEW RATING 5/5

After 9 months sleeping on this firm Tempurpedic mattress there are permanent "valleys", low spots on the mattress. These are visible when off the bed and when you get in the bed you "fall in" the gap. I weigh 180 pounds, not excessive for a male. My wife is not heavy either. Regardless, this overpriced piece of junk now has a permanent sag in two spots, where we sleep. I will NEVER buy... Read more

Was this review helpful? 2 0

  • May 27
  • Furniture and Decor
  • Tempur Choice Luxe
  • 314
  • REVIEW RATING 5/5

Bought a Tempur-pedic Choice Luxe, Very expensive but I liked the adjustability. Just short of two years from purchase, one of the air chambers developed a leak. Without the air in an air adjustable memory foam bed it is just a soggy hole with no support. Called Customer Service and they had me do several troubleshooting steps and wait for hours to determine where the leak was. Leak was in one of... Read more

Was this review helpful? 2 0

I purchased a new king size bed @ Rooms- To-Go and the mastress started to split after 2.5 yrs. They said that they didn't honor the warranty and the bed was sold as is; Add comment

  • May 09
  • Furniture and Decor
  • Smyrna, Georgia
  • Memory Foam Mattress
  • 1
  • 1
  • 476
  • REVIEW RATING 5/5

We bought the $4100 air/memory foam hybrid which felt great in the store. Delivered in Nov 2013, now we are almost sleeping on couches or other beds in the house because the lumbar is completely collapsing each night and TEMPUR-PEDIC wants nothing to do with giving a ***! Here is how they take complaints...over the phone. Then they ask you to go through a 3-day exercise and note changes, call... Read more

Was this review helpful? 3 0

  • Apr 10
  • Furniture and Decor
  • Canyon Lake, Texas
  • Adjustable Base
  • 269
  • REVIEW RATING 4/5

Tempur pedic says the motor needs replacing and scheduled contractor to fix it. Without explanation, I am told the first available appointment will be in two weeks. The literal day and time of the appointment finally arrives and the contractor calls to inform me they are not coming because the part has not arrived yet. I ask why the inconsideration and get no answer. I call Tempur pedic again... Read more

Was this review helpful? 1 1

  • Apr 05
  • Furniture and Decor
  • Duryea, Pennsylvania
  • Grand Pillow
  • 234
  • REVIEW RATING 4/5

I have two of their top of the line "Grand Pillows" and at $350/ea, I expect them to last more than 5 months. They did not. Now, I'm not just jaded over this, I own two of their high end beds and have/or had owned at least a dozen of their pillows over the years. This last set was bought through Amazon Prime, and here is where the problem is. Although it says NO WHERE on their site OR in their... Read more

Was this review helpful? 0 1

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