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  • Customers like
    • Store where i purchaced 5
    • Answered the phone 3
    • Nice cs rep 2
  • Customers don't like
    • Warrant and customer service 6
    • Terrible customer service 6
    • Miserable 5

Wondering if anyone else has the flex prima and has squeaking problems? Customer service says it's my base but I don't think so be used we used this base with another mattress and never heard squeaking. Add comment

Temperpedic is a scam. My hands and arms have been physically damaged from waking every day with them completely asleep. I cannot sleep on this giant peice of ***. My body aches like nothing ive ever felt. I have lost all stremgth iny right arm and cant even carry a gallon of milk in from shopping. Im so *** pissed off. I want to sie for the pain and suffering i have had to go through on this bed. Ive had it for 4 months and it has destroyed me. I feel like Ill never be the same. Scam, fraud, peice of ***!! *** YOU TEMPURPEDIC!!!! Read more

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THE TEMPURPEDIC WAS DELIVERED ON MONDAY MORNING. BY MONDAY LATE MORNING THERE WAS A TOXIC ODOR THROUGH OUT THE ENTIRE HOUSE. THE MATTRESS MADE ME SICK. I HAD FLU LIKE SYMPTOM BUT WORSE. THEY TOLD ME THE ODOR WOULD LAST A FEW DAYS, AND THAT MY MATTRESS WAS PROBABLY SENT TO ME RIGHT AFTER BEING MANUFACTURED WITH NO TIME TO GAS OFF IN THE WHEREHOUSE. THE NEXT DAY, TEMPURPEDIC DID NOT RESPOND WELL TO MY REQUEST TO REMOVE THE MATTRESS RIGHT AWAY. I'M STILL WAITING FOR THEIR CALL BACK. I AM LIVING IN A HOTEL SO I CAN SLEEP AT NIGHT WITHOUT... Read more

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one week ago I called tempur-pedic because a bed we purchased 15 months ago, frame broke. I told the rep on the phone that day that there was nothing wrong with the mechanics of the bed going up and down, but the frame broke. He acknowledged that he understood and said someone would be out on April 8, 2016. Even though that was a week away, I said ok. So spent 1 week sleeping on couch or floor. Then guy comes and he doesn't have frame with him. Says he comes to 'access' the problem and took pics. That is ridiculous!! I could have done... Read more

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First of all my King Size mattress order was cancelled after 24 days without notice due to vendor running out of stock. I had no choice but to purchase a California King due to health issues but when delivered the size is smaller than what I was told. I received 71" by 83" mattress. The sides of my king size bed has 3 inch gaps on each side that stress me out evenings and mornings. I made so many complains but no response from them even though i spent so much money on this mattress. My friends and family members who recommended to purchase... Read more

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I purchased a Rhapsody king sized mattress/box several years ago and I will have to honestly say it saved my back many times over. After a couple years it got soft and started to sag so I made a warranty claim and after several attempts they replaced the mattress only, which was great. After 9years with the replacement I have had to actually put a sheet of plexiglass on top of the replacement with a 1"heavy foam on top of the plexiglass because service they have is absolutely horrible. They did answer an email with sales reps wanting to... Read more

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Last night the mattress stunk so bad i was up all night. Husband just told me the same thing. I have never smelled a new mattress smell that bad! Add comment

Claims about mattresses and customer service are false. Had my Rhapsody Breeze for less than 1 year and it has sagged almost 1 1/2 inches in the center where my husband and I sleep. Also faulty was the standard foundation. Submitted initial claim but they didn't include the foundation even though I checked the box on my claim form. Had to submit a separate claim for foundation. Had to submit at least 5 photos, per their special instructions, for each. The amount to be used toward another bed is LESS than what I originally paid. If you... Read more

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I had three cash vouchers, they didnt allow me to use all of them to purchase a $369 pillow. The terms were not explicit. They invoked the all-weather clause to change the terms as they like. Read more

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Pain pain and bed is the problem. Purchased at a star furniture outlet. Was not told no warranty because of outlet store. receipt states nothing Spent 4K thinking it would help my back and neck only to be worse !! Now sleeping half the night in a recliner and walking and no money at 68 to buy anything g else. They do Not stand behind their name. I will gladly join a class lawsuit Add comment

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