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  • Customers like
    • None to date1
    • Quality issue and warranty1
    • Store where i purchaced1
  • Customers don't like
    • Customer service5
    • Permanent valleys and sag spots2
    • Terrible customer service2

  • Aug 25
  • Furniture and Decor
  • Hamilton, Hamilton
  • Temper Pedic Matress
  • 93
  • REVIEW RATING 4/5

Purchased a Tempur-pedic about 6 years ago and in the last year or so have noticed a definitive sag in the middle of the bed. For the money I spent I did not anticipate this occurring with this bed. The comfort was second to none but I had to replace the mattress as my back was beginning to hurt and a restful nights sleep was a thing of the past. Rather disappointed and until I started to review... Read more

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  • Aug 21
  • Customer Service
  • Buffalo, New York
  • Tempuredic
  • 134
  • REVIEW RATING 4/5

I contacted claims. Sent in all required photos and receipts. The rep called and said it the replacement was approved by the photos showing the bed with the serious depressions and the body pain sleeping on it is causing. He then said to take our time to do the research and choice for the replacement. We did. Called with the choice and new info on VOC etc. Now told Tempurpedic has changed their... Read more

Was this review helpful? 0 0

  • Aug 18
  • Furniture and Decor
  • Lady Lake, Florida
  • Tempur Cloud Supreme Bed
  • 43
  • REVIEW RATING 4/5

I have the mechanical frame and a main strut has separated and is near the floor. The mattress will not then lay flat. I have gotten no cooperation with support and they simply today put me on hold. I have e-mailed the company at least 4 times, called them 4 times and sent them a copy of the invoice as requested.Nothing has been accomplished to date. All they need to do is send a rep to look at... Read more

Was this review helpful? 0 0

  • Aug 11
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Tempur Pedic Mattress
  • 221
  • REVIEW RATING 4/5

Tempur-pedic almost killed me. By the second night sleeping on it I began to get sick. A general break down of my physical health to the point, (after a year and a half), where I felt like I was dying. I felt like I was 90 years old and frail and every injury in my life, even minor ones, were now painful and making it difficult to function. Quality of life is horrible and I am only 58 years old.... Read more

Was this review helpful? 0 0

  • Aug 09
  • Furniture and Decor
  • Salt Lake City, Utah
  • Tempurpedic Mattress
  • 129
  • REVIEW RATING 3/5

DON'T EVER BUY A TEMPURPEDIC "stink bomb" The lousy mattress I bought is going back to the retailer just as soon as possible. It has stunk up my bedroom for 3 weeks and forced us to sleep in the guest room. The odor is terrible, and I feel like a fool for spending a fortune on this junk. The insanity of expecting the customer to do the work of getting rid of the stink from the manufacturer's... Read more

Was this review helpful? 0 1

  • Jul 27
  • Furniture and Decor
  • Glendale, Arizona
  • Tempurpedic Cloud Mattress
  • 416
  • REVIEW RATING 5/5

DO NOT BUY!! My boyfriend and I needed a new bed bad. We both love the foam mattresses. I didn't want to purchase a Tempurpedic from the start. I researched all the bad reviews, not to mention I felt they are WAY over priced. He however had his heart set on one, so I caved. Upon getting our Tenpurpedic (Cloud), it smelled horrifically of a strong slightly sweet chemical smell. So we let it air... Read more

Was this review helpful? 2 1

  • Jul 13
  • Customer Service
  • Eau Claire, Wisconsin
  • Tempurpedic Tempur Cloud Supreme
  • 295
  • REVIEW RATING 5/5

I bought this 5 grand piece of garbage because my husband and I both have back issues - fusions. With in the first year the adjustable device failed. Than as time went on the bed started breaking down, our back pain is much worse since having this bed. Since having trenches to sleep in makes it extremely painful. To sleep on your side you have to hold the mattress to turn over since your in the... Read more

Was this review helpful? 0 1

  • Jul 02
  • Furniture and Decor
  • Marshfield, Massachusetts
  • Tempurpedic Mattress
  • 241
  • REVIEW RATING 4/5

bought because of existing back troubles after a few months pain in am got far worse these things need to taken of the market via class action law suit aside from sink holes your body really just cooks in the foolish things a huge huge marketing scam they did an artful job on sales push paid 5k for ours and sleepys did all they could to be sure to get out of warantee total crank job i just dont... Read more

Was this review helpful? 2 1

  • Jun 17
  • Furniture and Decor
  • Los Altos, California
  • Mattress
  • 2
  • 2
  • 333
  • REVIEW RATING 5/5

After 9 months sleeping on this firm Tempurpedic mattress there are permanent "valleys", low spots on the mattress. These are visible when off the bed and when you get in the bed you "fall in" the gap. I weigh 180 pounds, not excessive for a male. My wife is not heavy either. Regardless, this overpriced piece of junk now has a permanent sag in two spots, where we sleep. I will NEVER buy... Read more

Was this review helpful? 2 0

  • May 27
  • Furniture and Decor
  • Tempur Choice Luxe
  • 397
  • REVIEW RATING 5/5

Bought a Tempur-pedic Choice Luxe, Very expensive but I liked the adjustability. Just short of two years from purchase, one of the air chambers developed a leak. Without the air in an air adjustable memory foam bed it is just a soggy hole with no support. Called Customer Service and they had me do several troubleshooting steps and wait for hours to determine where the leak was. Leak was in one of... Read more

Was this review helpful? 2 0
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