1.9
  • Not2 votes
  • Answered the phone1 votes
  • Customer service4 votes
  • Mattress at all2 votes
  • Miserable1 votes
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  • 4 hours ago
  • Furniture and Decor
  • Los Altos, California
  • Tempur Pedic Beds And Mattresses
  • 5

I have had a TempurPedic for 6 months and thoroughly regret it. This was an expensive firm model and it's getting mushy, soft... no support. And...it already has permanent sway valleys. I am 5'10", 178 pounds, so it's not as if I am too heavy for the bed. The foam doesn't last (stay firm). It just becomes softer day after day. It doesn't provide support and doesn't match up to its... Read more

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  • Mar 16
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Mattress
  • 81
  • REVIEW RATING 4/5

They promise this big wonderful warrantee and it is a hoax! My mattrass was caving in at 2 years and the replacement was a knock off that caved in after 3 months!!!! Not a good company. They even make you sign off that you will get no more mattresses after they replace your mattrass the one time! Not exactly the fantastic picture they paint from the beginning.....20 year warrantee etc. ... Read more

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My king size bed foam is tearing (started 2 yrs. ago) and the store won't honor the warranty! I paid 4,000.00 for this bed! Please help me Temper-pedic. coldaign@gmail.com Add comment

  • Feb 23
  • Furniture and Decor
  • Farwell, Nebraska
  • King Size Bed
  • 176
  • REVIEW RATING 4/5

We bought a split dual king bed and within less than 3 months one of the motes quit working. We were told by salesman that tempur-pedicure had great customer service. It took three days to get the phone answered and we were told that the new motor would be delivered within one week. It is now FIVE weeks out with the motor on back order with no estimated time of arrival. Every time we call we... Read more

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  • Feb 17
  • Furniture and Decor
  • Amelia Court House, Virginia
  • Tempurpedic Mattress
  • 514
  • REVIEW RATING 5/5

i tried a temperpedic mattress in store..at the time I had severe knee pain and sciatica, when i laid on the bed I thought it was a miracle. until I got the bed ...its been a nightmare ever since,can't walk when I get up the pain is so bad I don't sleep hardly,i'm up and down all night.i asked if I could return it if I was uncomfortable..never got a straight answer.never told me I had 30 days to... Read more

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  • Feb 17
  • Furniture and Decor
  • Uckfield, East Sussex
  • Mattress
  • 340
  • REVIEW RATING 4/5

I bought a Tempur mattress, expecting it to last the rest of my life. It cost a fortune, felt great in the shop. After one night of feeing like I was sleeping in warm tarmac, with nightmares because of the chemical smell, I had to return it and get a regular coil sprung 100% organic natural mattress from another company. Luckilly I bought this from a local independent retailer who did the... Read more

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  • Feb 15
  • Furniture and Decor
  • Queens Village, New York
  • Rhapsody Mattress
  • 187
  • REVIEW RATING 4/5

I had a Rhapsody that was good for about 6 years, then started waking up with low back pain. Turned it 180, it felt good again for a couple of months. Then flipped it completely over and bought a mattress topper to put on top. Will work for another while. In my opinion, Tempurpedic should reduce their prices and offer only a 5 year warrantee. The bed was great the first five years and... Read more

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  • Feb 13
  • Furniture and Decor
  • Hillsboro, Oregon
  • Mattress
  • 164
  • REVIEW RATING 4/5

I bought this queen mattress about 10 years ago but have used it less than two years when I moved it into the guest room. The mattress is all broken down on one side. The top layer is bulging over the edge of mattress. Called them and they said to look to see which one it is and there is NO tags other than a mfg tag and flame retardant tag on one corner. Thus they refuse to do anything about it... Read more

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  • Feb 12
  • Furniture and Decor
  • Salt Lake City, Utah
  • Cloud Supreme Mattress
  • 262
  • REVIEW RATING 4/5

I am on my 6th year of what was once the most amazing mattress I ever owned. I LOVED this thing, until 3 months ago. Now it is an instrument of pain. I wake up in the middle of the night breathless due to the lower back and hip pain. I would swap it out if I hadn't spent 5 grand on the thing. I could have owned 5 to 6 mattress in that time. Hoping that none of them created this pain! They... Read more

Was this review helpful? 1 1

  • Feb 09
  • Furniture and Decor
  • Fresno, California
  • Mattress
  • 123
  • REVIEW RATING 4/5

I am not impressed with their customer service. I called them four times within a day and didn't get any clarification until my fourth call, and that was that nothing could be done about it. I called about what I should do about the possibility of bed bugs and what I could do to did the mattress of them, including using a steamer. In the first call, I was told to buy a new mattress. The person... Read more

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