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  • Customers like
    • Answered the phone1
    • Store where i purchaced1
  • Customers don't like
    • Customer service4
    • Mattress at all2
    • Miserable1

  • 1 day ago
  • Furniture and Decor
  • Marshfield, Massachusetts
  • Tempurpedic Mattress
  • 16
  • REVIEW RATING 3/5

bought because of existing back troubles after a few months pain in am got far worse these things need to taken of the market via class action law suit aside from sink holes your body really just cooks in the foolish things a huge huge marketing scam they did an artful job on sales push paid 5k for ours and sleepys did all they could to be sure to get out of warantee total crank job i just dont... Read more

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  • Jun 17
  • Furniture and Decor
  • Los Altos, California
  • Mattress
  • 2
  • 2
  • 143
  • REVIEW RATING 5/5

After 9 months sleeping on this firm Tempurpedic mattress there are permanent "valleys", low spots on the mattress. These are visible when off the bed and when you get in the bed you "fall in" the gap. I weigh 180 pounds, not excessive for a male. My wife is not heavy either. Regardless, this overpriced piece of junk now has a permanent sag in two spots, where we sleep. I will NEVER buy... Read more

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  • May 27
  • Furniture and Decor
  • Tempur Choice Luxe
  • 215
  • REVIEW RATING 5/5

Bought a Tempur-pedic Choice Luxe, Very expensive but I liked the adjustability. Just short of two years from purchase, one of the air chambers developed a leak. Without the air in an air adjustable memory foam bed it is just a soggy hole with no support. Called Customer Service and they had me do several troubleshooting steps and wait for hours to determine where the leak was. Leak was in one of... Read more

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I purchased a new king size bed @ Rooms- To-Go and the mastress started to split after 2.5 yrs. They said that they didn't honor the warranty and the bed was sold as is; Add comment

  • May 09
  • Furniture and Decor
  • Smyrna, Georgia
  • Memory Foam Mattress
  • 1
  • 1
  • 370
  • REVIEW RATING 5/5

We bought the $4100 air/memory foam hybrid which felt great in the store. Delivered in Nov 2013, now we are almost sleeping on couches or other beds in the house because the lumbar is completely collapsing each night and TEMPUR-PEDIC wants nothing to do with giving a ***! Here is how they take complaints...over the phone. Then they ask you to go through a 3-day exercise and note changes, call... Read more

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  • Apr 10
  • Furniture and Decor
  • Canyon Lake, Texas
  • Adjustable Base
  • 217
  • REVIEW RATING 4/5

Tempur pedic says the motor needs replacing and scheduled contractor to fix it. Without explanation, I am told the first available appointment will be in two weeks. The literal day and time of the appointment finally arrives and the contractor calls to inform me they are not coming because the part has not arrived yet. I ask why the inconsideration and get no answer. I call Tempur pedic again... Read more

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  • Apr 05
  • Furniture and Decor
  • Duryea, Pennsylvania
  • Grand Pillow
  • 187
  • REVIEW RATING 4/5

I have two of their top of the line "Grand Pillows" and at $350/ea, I expect them to last more than 5 months. They did not. Now, I'm not just jaded over this, I own two of their high end beds and have/or had owned at least a dozen of their pillows over the years. This last set was bought through Amazon Prime, and here is where the problem is. Although it says NO WHERE on their site OR in their... Read more

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  • Mar 27
  • Furniture and Decor
  • Los Altos, California
  • Mattress
  • 394
  • REVIEW RATING 5/5

I have had a TempurPedic for 6 months and thoroughly regret it. This was an expensive firm model and it's getting mushy, soft... no support. And...it already has permanent sway valleys. I am 5'10", 178 pounds, so it's not as if I am too heavy for the bed. The foam doesn't last (stay firm). It just becomes softer day after day. It doesn't provide support and doesn't match up to its... Read more

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  • Mar 16
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Mattress
  • 284
  • REVIEW RATING 4/5

They promise this big wonderful warrantee and it is a hoax! My mattrass was caving in at 2 years and the replacement was a knock off that caved in after 3 months!!!! Not a good company. They even make you sign off that you will get no more mattresses after they replace your mattrass the one time! Not exactly the fantastic picture they paint from the beginning.....20 year warrantee etc. ... Read more

Was this review helpful? 2 1

My king size bed foam is tearing (started 2 yrs. ago) and the store won't honor the warranty! I paid 4,000.00 for this bed! Please help me Temper-pedic. coldaign@gmail.com Add comment

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