2.3
  • Not2 votes
  • Answered the phone1 votes
  • Customer service4 votes
  • Mattress at all2 votes
  • Bed ate us we fell in it1 votes
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  • Apr 10
  • Furniture and Decor
  • Canyon Lake, Texas
  • Adjustable Base
  • 59
  • REVIEW RATING 3/5

Tempur pedic says the motor needs replacing and scheduled contractor to fix it. Without explanation, I am told the first available appointment will be in two weeks. The literal day and time of the appointment finally arrives and the contractor calls to inform me they are not coming because the part has not arrived yet. I ask why the inconsideration and get no answer. I call Tempur pedic again... Read more

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  • Apr 05
  • Furniture and Decor
  • Duryea, Pennsylvania
  • Grand Pillow
  • 73
  • REVIEW RATING 4/5

I have two of their top of the line "Grand Pillows" and at $350/ea, I expect them to last more than 5 months. They did not. Now, I'm not just jaded over this, I own two of their high end beds and have/or had owned at least a dozen of their pillows over the years. This last set was bought through Amazon Prime, and here is where the problem is. Although it says NO WHERE on their site OR in their... Read more

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  • Mar 27
  • Furniture and Decor
  • Los Altos, California
  • Mattress
  • 198
  • REVIEW RATING 4/5

I have had a TempurPedic for 6 months and thoroughly regret it. This was an expensive firm model and it's getting mushy, soft... no support. And...it already has permanent sway valleys. I am 5'10", 178 pounds, so it's not as if I am too heavy for the bed. The foam doesn't last (stay firm). It just becomes softer day after day. It doesn't provide support and doesn't match up to its... Read more

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  • Mar 16
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Mattress
  • 165
  • REVIEW RATING 4/5

They promise this big wonderful warrantee and it is a hoax! My mattrass was caving in at 2 years and the replacement was a knock off that caved in after 3 months!!!! Not a good company. They even make you sign off that you will get no more mattresses after they replace your mattrass the one time! Not exactly the fantastic picture they paint from the beginning.....20 year warrantee etc. ... Read more

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My king size bed foam is tearing (started 2 yrs. ago) and the store won't honor the warranty! I paid 4,000.00 for this bed! Please help me Temper-pedic. coldaign@gmail.com Add comment

  • Feb 23
  • Furniture and Decor
  • Farwell, Nebraska
  • King Size Bed
  • 234
  • REVIEW RATING 4/5

We bought a split dual king bed and within less than 3 months one of the motes quit working. We were told by salesman that tempur-pedicure had great customer service. It took three days to get the phone answered and we were told that the new motor would be delivered within one week. It is now FIVE weeks out with the motor on back order with no estimated time of arrival. Every time we call we... Read more

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  • Feb 17
  • Furniture and Decor
  • Amelia Court House, Virginia
  • Tempurpedic Mattress
  • 680
  • REVIEW RATING 5/5

i tried a temperpedic mattress in store..at the time I had severe knee pain and sciatica, when i laid on the bed I thought it was a miracle. until I got the bed ...its been a nightmare ever since,can't walk when I get up the pain is so bad I don't sleep hardly,i'm up and down all night.i asked if I could return it if I was uncomfortable..never got a straight answer.never told me I had 30 days to... Read more

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  • Feb 17
  • Furniture and Decor
  • Uckfield, East Sussex
  • Mattress
  • 454
  • REVIEW RATING 4/5

I bought a Tempur mattress, expecting it to last the rest of my life. It cost a fortune, felt great in the shop. After one night of feeing like I was sleeping in warm tarmac, with nightmares because of the chemical smell, I had to return it and get a regular coil sprung 100% organic natural mattress from another company. Luckilly I bought this from a local independent retailer who did the... Read more

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  • Feb 15
  • Furniture and Decor
  • Queens Village, New York
  • Rhapsody Mattress
  • 232
  • REVIEW RATING 4/5

I had a Rhapsody that was good for about 6 years, then started waking up with low back pain. Turned it 180, it felt good again for a couple of months. Then flipped it completely over and bought a mattress topper to put on top. Will work for another while. In my opinion, Tempurpedic should reduce their prices and offer only a 5 year warrantee. The bed was great the first five years and... Read more

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  • Feb 13
  • Furniture and Decor
  • Hillsboro, Oregon
  • Mattress
  • 213
  • REVIEW RATING 4/5

I bought this queen mattress about 10 years ago but have used it less than two years when I moved it into the guest room. The mattress is all broken down on one side. The top layer is bulging over the edge of mattress. Called them and they said to look to see which one it is and there is NO tags other than a mfg tag and flame retardant tag on one corner. Thus they refuse to do anything about it... Read more

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