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  • Customers like
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    • Answered the phone1
  • Customers don't like
    • Customer service4
    • Mattress at all2
    • Miserable1

I purchased a new king size bed @ Rooms- To-Go and the mastress started to split after 2.5 yrs. They said that they didn't honor the warranty and the bed was sold as is; Add comment

  • May 09
  • Furniture and Decor
  • Smyrna, Georgia
  • Memory Foam Mattress
  • 1
  • 1
  • 165
  • REVIEW RATING 5/5

We bought the $4100 air/memory foam hybrid which felt great in the store. Delivered in Nov 2013, now we are almost sleeping on couches or other beds in the house because the lumbar is completely collapsing each night and TEMPUR-PEDIC wants nothing to do with giving a ***! Here is how they take complaints...over the phone. Then they ask you to go through a 3-day exercise and note changes, call... Read more

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  • Apr 10
  • Furniture and Decor
  • Canyon Lake, Texas
  • Adjustable Base
  • 144
  • REVIEW RATING 4/5

Tempur pedic says the motor needs replacing and scheduled contractor to fix it. Without explanation, I am told the first available appointment will be in two weeks. The literal day and time of the appointment finally arrives and the contractor calls to inform me they are not coming because the part has not arrived yet. I ask why the inconsideration and get no answer. I call Tempur pedic again... Read more

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  • Apr 05
  • Furniture and Decor
  • Duryea, Pennsylvania
  • Grand Pillow
  • 134
  • REVIEW RATING 4/5

I have two of their top of the line "Grand Pillows" and at $350/ea, I expect them to last more than 5 months. They did not. Now, I'm not just jaded over this, I own two of their high end beds and have/or had owned at least a dozen of their pillows over the years. This last set was bought through Amazon Prime, and here is where the problem is. Although it says NO WHERE on their site OR in their... Read more

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  • Mar 27
  • Furniture and Decor
  • Los Altos, California
  • Mattress
  • 308
  • REVIEW RATING 5/5

I have had a TempurPedic for 6 months and thoroughly regret it. This was an expensive firm model and it's getting mushy, soft... no support. And...it already has permanent sway valleys. I am 5'10", 178 pounds, so it's not as if I am too heavy for the bed. The foam doesn't last (stay firm). It just becomes softer day after day. It doesn't provide support and doesn't match up to its... Read more

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  • Mar 16
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Mattress
  • 226
  • REVIEW RATING 4/5

They promise this big wonderful warrantee and it is a hoax! My mattrass was caving in at 2 years and the replacement was a knock off that caved in after 3 months!!!! Not a good company. They even make you sign off that you will get no more mattresses after they replace your mattrass the one time! Not exactly the fantastic picture they paint from the beginning.....20 year warrantee etc. ... Read more

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My king size bed foam is tearing (started 2 yrs. ago) and the store won't honor the warranty! I paid 4,000.00 for this bed! Please help me Temper-pedic. coldaign@gmail.com Add comment

  • Feb 23
  • Furniture and Decor
  • Farwell, Nebraska
  • King Size Bed
  • 277
  • REVIEW RATING 4/5

We bought a split dual king bed and within less than 3 months one of the motes quit working. We were told by salesman that tempur-pedicure had great customer service. It took three days to get the phone answered and we were told that the new motor would be delivered within one week. It is now FIVE weeks out with the motor on back order with no estimated time of arrival. Every time we call we... Read more

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  • Feb 17
  • Furniture and Decor
  • Amelia Court House, Virginia
  • Tempurpedic Mattress
  • 802
  • REVIEW RATING 5/5

i tried a temperpedic mattress in store..at the time I had severe knee pain and sciatica, when i laid on the bed I thought it was a miracle. until I got the bed ...its been a nightmare ever since,can't walk when I get up the pain is so bad I don't sleep hardly,i'm up and down all night.i asked if I could return it if I was uncomfortable..never got a straight answer.never told me I had 30 days to... Read more

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  • Feb 17
  • Furniture and Decor
  • Uckfield, East Sussex
  • Mattress
  • 544
  • REVIEW RATING 5/5

I bought a Tempur mattress, expecting it to last the rest of my life. It cost a fortune, felt great in the shop. After one night of feeing like I was sleeping in warm tarmac, with nightmares because of the chemical smell, I had to return it and get a regular coil sprung 100% organic natural mattress from another company. Luckilly I bought this from a local independent retailer who did the... Read more

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