Tempurpedic Complaints and Reviews

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Main address: 1713 Jaggie Fox Way 40511 Lexington KY
800-821-6621, 800-753-1130, 888-811-5053, , customer.service@tempurpedic.com
  • 180+2 mobile complaints
  • $320K claimed losses
  • $1.7K average
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Purchased bed for $5500 US for Mexico vacation home. Bed smelled so bad and toxic that we had to move it outside on day # 2. Crossing my fingers for an immediate refund. Add comment

  • Aug 15
  • Furniture and Decor
  • Delux Mattress
  • 3
  • 317

We purchased our deluxe mattress about 3 years ago. It was reasonably comfortable for a short time. We then started turning the mattress monthly because it is so uncomfortable. That still has not helped. We cannot sleep 8 hours in the bed because both of us are in severe pain. I would never recommend a tempurpedic bed. We spent a lot of money and are stuck with it. We recently purchased a pillow... Read more

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  • Aug 07
  • Furniture and Decor
  • Matress Cloud Replacement
  • 249

Have a 20-year-old temperpedic bed i love. The new cloud, not so much. When i went to remove the cover for washing there were big chunks missing from the mattress refused to replace! I just want it replaced. I served my community as a firefighter and am off on disability sustained from a fire call. mattress is important! Had such a good experience with my first one. Temperpedic honor your... Read more

Was this review helpful? 1 0

  • Jul 27
  • Furniture and Decor
  • Brooklyn, New York
  • Temurpedic Matress
  • 436

Bought tempurpedic in 02/ 2014 for $4000 on sale . From the beginning we were very happy. I have a lower back problems. To be able to adjust firmness helped a lot . In a summer this matters is lit.bit hot but it helped with my back. In the beginning of the 7/2014 Left part of the mattress went very flat in the middle. No matter how full you make it with a pump in 10 min its flat again. For... Read more

Was this review helpful? 3 0

  • Jul 26
  • Furniture and Decor
  • Bed Purchase
  • 158

I bought my bed only a few months ago. I bought it for my back, no complaints about the bed the I have a major complaint about the remote. It fell to the floor and now it doesn't work. I can't believe after spending over $3000.00 and the remote is so delicate that it doesn't withstand a fall. I have had tons of tv remotes, expensive and cheap, and not one has ever broken by falling to the... Read more

Was this review helpful? 2 0

  • Jul 25
  • Furniture and Decor
  • Tempurpedic Mattress
  • 1
  • 619

Shame on us for not doing our homework. I should have read the reviews before investing such a large sum of money into a mattress...but we wanted (& deserve!) the best! Although it does take awhile to get used to this 'different' kind of mattress, we have had it over a year and I'm not even close. So I am assuming I will never adjust to its uniqueness. This mattress makes my hips hurt like... Read more

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  • Jul 18
  • Furniture and Decor
  • Cedar Park, Texas
  • Warranty Promise
  • 554

We purchased a mattress from TemperPedic - not an entry level model. We purchased two Cloud Select twin XLs with ergonomic bases. I tried more than once to have mine switched out. We had the same problem other customers have expressed - ours are not marked anywhere to tell you what you have in your home. Well within our 90 days, I went to the store to express my dissatisfaction with my... Read more

Was this review helpful? 0 2

  • Jul 05
  • Furniture and Decor
  • Wooster, Ohio
  • Foam Bed
  • 1
  • 438

Nine years ago we purchased our first memory foam bed, (Simmons ) We were extremely pleased and had the best sleep of our life!! This was when the beds were made of true memory foam... It is with deep disappointment that we attempted to duplicate that feel with the so called current memory foam. After trying a number of sad expensive beds(4) we believed the hype of the so called number one bed... Read more

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  • Jun 27
  • Furniture and Decor
  • Warranty Honor
  • 445

Our experience was a little. We went to a retailer (Bedzzzzzzzzz name changed to protect the innocent)in Auburn AL and laid on several beds. The one we pick felt great. Heck I laid on it for 40 minutes. When it was delivered by part time college students there was no paperwork or labels. Called the store the next day and I was assured we had the right one. It has now been a year and I still feel... Read more

Was this review helpful? 1 0

  • Jun 27
  • Furniture and Decor
  • Ramsey, New Jersey
  • Tempur Cloud Supreme
  • 1
  • 345

I purchased a Tempur-Pedic Cloud King back in late Feb 2014. The mattress is warped and actually sinks in the middle. Every morning for the last 2 weeks my wife and I wake up with pains to either our lower back and or legs. I paid $2200 bucks for a mattress that I hoped would give me a good nights sleep and help relieve aches and pains.. Its been the opposite. I would hope that Temper-Pedic... Read more

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