one week ago I called tempur-pedic because a bed we purchased 15 months ago, frame broke. I told the rep on the phone that day that there was nothing wrong with the mechanics of the bed going up and down, but the frame broke. He acknowledged that he understood and said someone would be out on April 8, 2016. Even though that was a week away, I said ok. So spent 1 week sleeping on couch or floor. Then guy comes and he doesn't have frame with him. Says he comes to 'access' the problem and took pics. That is ridiculous!! I could have done... Read more ›
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