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TempurPedic in Canyon Lake, Texas - Tempur Pedic Adjustable Base Broke in Under Two Months

Tempur pedic says the motor needs replacing and scheduled contractor to fix it. Without explanation, I am told the first available appointment will be in two weeks. The literal day and time of the appointment finally arrives and the contractor calls to inform me they are not coming because the part has not arrived yet. I ask why the inconsideration and get no answer. I call Tempur pedic again and they say sorry but no returns. They tell me the part is now on back order and say I will have to wait another week or two until the part arrives. The quality control problem is only one concern. There also appears to be a systemic issue with their lack of management. Here I am now expected to wait indefinitely. I cannot imagine how any reputable company would think this is acceptable. Terrible quality product and the customer service is even worse.
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Review
#620354 Review #620354 is a subjective opinion of poster.
Reason of review
Bad quality
3.9
Details
I have two of their top of the line "Grand Pillows" and at $350/ea, I expect them to last more than 5 months. They did not. Now, I'm not just jaded over this, I own two of their high end beds and have/or had owned at least a dozen of their pillows over the years. This...
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Review
#617964 Review #617964 is a subjective opinion of poster.
Reason of review
Warranty issue

TempurPedic can't live up to it's marketing hype

3.0
Details
I have had a TempurPedic for 6 months and thoroughly regret it. This was an expensive firm model and it's getting mushy, soft... no support. And...it already has permanent sway valleys. I am 5'10", 178 pounds, so it's not as if I am too heavy for the bed. The foam doesn't last (stay firm). It just becomes softer day after day. It doesn't provide support and doesn't match up to its marketing hype. I will get a Sleep Number or a standard spring mattress to replace it. Anything would be better than a TempurPedic. And... this is all after 6 months.
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Review
#614175 Review #614175 is a subjective opinion of poster.
Cons
  • Mattress at all
Reason of review
Bad quality
Loss
$2400
Preferred solution
Let the company propose a solution

TempurPedic - Mattress Review from Albuquerque, New Mexico

3.0
Details
They promise this big wonderful warrantee and it is a hoax! My mattrass was caving in at 2 years and the replacement was a knock off that caved in after 3 months!!!! Not a good company. They even make you sign off that you will get no more mattresses after they replace your mattrass the one time! Not exactly the fantastic picture they paint from the beginning.....20 year warrantee etc. total hoax
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Review
#608898 Review #608898 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Warranty issue

Tempurpedic Bed Review

3.0
Details
My king size bed foam is tearing (started 2 yrs. ago) and the store won't honor the warranty! I paid 4,000.00 for this bed! Please help me Temper-pedic. coldaign@gmail.com
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Review
#604280 Review #604280 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Warranty issue
We bought a split dual king bed and within less than 3 months one of the motes quit working. We were told by salesman that tempur-pedicure had great customer service. It took three days to get the phone answered and we were told that the new motor would be delivered...
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Review
#599347 Review #599347 is a subjective opinion of poster.
Product
Tempurpedic Bed
Cons
  • Quality of bed frame
  • Customer service
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Deliver product or service ordered
1.0
Details
i tried a temperpedic mattress in store..at the time I had severe knee pain and sciatica, when i laid on the bed I thought it was a miracle. until I got the bed ...its been a nightmare ever since,can't walk when I get up the pain is so bad I don't sleep hardly,i'm up...
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Review
#596694 Review #596694 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Mattress at all
  • Miserable
  • Its miserable
Reason of review
Not as described/ advertised
Loss
$4705
Preferred solution
Full refund
I bought a Tempur mattress, expecting it to last the rest of my life. It cost a fortune, felt great in the shop. After one night of feeing like I was sleeping in warm tarmac, with nightmares because of the chemical smell, I had to return it and get a regular coil...
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Review
#596427 Review #596427 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
I had a Rhapsody that was good for about 6 years, then started waking up with low back pain. Turned it 180, it felt good again for a couple of months. Then flipped it completely over and bought a mattress topper to put on top. Will work for another while. In my...
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Review
#595542 Review #595542 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Not as described/ advertised

TempurPedic in Hillsboro, Oregon - Mattress side is all broken down

I bought this queen mattress about 10 years ago but have used it less than two years when I moved it into the guest room. The mattress is all broken down on one side. The top layer is bulging over the edge of mattress. Called them and they said to look to see which one it is and there is NO tags other than a mfg tag and flame retardant tag on one corner. Thus they refuse to do anything about it since I don't know the model and can't find my receipt. Will never buy another one of these sub standard mattresses.
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Review
#594719 Review #594719 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality