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I am on my 6th year of what was once the most amazing mattress I ever owned. I LOVED this thing, until 3 months ago. Now it is an instrument of pain. I wake up in the middle of the night breathless due to the lower back and hip pain. I would swap it out if I hadn't...
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2 comments
Anonymous
#1023498

Exact same here. I loved this mattress when we first got it.

Then I hurt my back . I couldn't sleep in the bed. It made my back pain excruciating.

2 years after my back totally healed, the ONLY time my back hurts anymore, is when I sleep on this mattress.

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Review
#594230 Review #594230 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
Loss
$5000
Preferred solution
Let the company propose a solution
I am not impressed with their customer service. I called them four times within a day and didn't get any clarification until my fourth call, and that was that nothing could be done about it. I called about what I should do about the possibility of bed bugs and what I...
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Review
#592899 Review #592899 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
My Weightless (I think it's a Supreme), which was a replacement in August of 2012 is already an instrument of torture. I can only bear to sleep(???) for about 4 hours and then get up with excruciating back pain every single morning. The pain gets much better and even...
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Review
#591409 Review #591409 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
We bought our(piece of "***" Temper Pedic Bed in Anchorage Alaska from the "only" dealer at the time. Yes, we tried out the bed at the store, and it felt good. We also purchased the Pillows, that we were told to "TRY OUT" but do not remove from package, put a pillow...
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Review
#589891 Review #589891 is a subjective opinion of poster.
Product
Tempurpedic Bed Frame
Reason of review
Bad quality
1.0
Details
I`ve slept on the offending bed several times in a year and a half . Each experience was worse than the last. First off, you sink in so far that you have to fight to move and that's bad for circulation and could cause clots. Next is, if you have a partner, you`re...
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Review
#588211 Review #588211 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Bed ate us we fell in it sucks
Reason of review
Bad quality
Loss
$1800
Preferred solution
Let the company propose a solution
Bed will no go up and down. Called and waited on the telephone for 60 minutes and then a recording said they could not process our call. Next day took 30 minutes toTalk to someoneA week later someone came out and said it is the remote. The service tech waited on the...
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1 comment
Anonymous
#962993

I've had my bed for about 5-6 years. The mattress is becoming sunken in where I sleep and I wake up with numbness in my limbs and hands.

Recently, the bed mechanism activates on its own and raises the feet or the head of the bed. I called and they said it's probably a bad cable and they will call to set up appt for repaid.

Three calls and over one week later---no call back--no service. Never ever again!

Review
#586000 Review #586000 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

TempurPedic - Mattress Review from Shorewood, Illinois

Our tempurpedic cloud supreme is hanging over the foundation. We fiked a warranty complaint over a year and a half ago no response. I have hip pain so severe and my husband has had a cortisone injection in shoulder. All these health issues started about 8 mo. After we got this bed. It is awful. They will not work with the customer and we have had to purchase another mattress because we CANNOR sleep on this one. It is the worst bed we ever owned. If a lawsuit is filed please include us. We spent thousands and have nothing but pain to show for it.
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Review
#580768 Review #580768 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality

TempurPedic in Columbus, Ohio - Customer Service Has Been Terrible

1.0
Details
We had a Temperpedic mattress go bad after about 5 years. We tried a 1/4 turn on the mattress in April to see if that helped when I first filed a warranty claim. It did not help so, after giving it ample time to break in that way, I followed up with another warranty claim in early December to which they responded on 12/9 asking for all of the info that I had already sent them. I tried contacting them back 2 more times over the course of the next 3 weeks to get nowhere with them. I finally called after the first of the year and finally got them to send me the replacement protocol. We're told to call in to give them the replacement info... good luck. 30min on hold yesterday to be cut off, 45min on hold today during which time I tried live chat and couldn't get a response after their initial response to me. Once a rep answered 48min into my hold today, they cut me off yet again. I have yet to be called back even after giving the rep my tel. # the very first thing in our conversation. Utterly terrible experience!
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Review
#580453 Review #580453 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$3199
Preferred solution
Let the company propose a solution
1.2
Details
TempurPedic - Mattress Review from Lodi, New Jersey
I filed the case with Temp. Now they are not replying the email of filing the case they should be replying in five business days but it is 10 business days now. I took the pictures for the mattress my back went out I end up going to the emergency and I have the doctor...
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4 comments
Anonymous
#943025

I hope so this company will go to ***. Now they have start Harsing People. WOW

I research and it is true That Tempurpedic have the worst coustmer service

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Review
#579365 Review #579365 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Damaged or defective

TempurPedic - Mattress Review from Newark, New Jersey

1.5
Details
It's not resolved yet they are not even answering my email. My back went out taking out the mattress from my bedroom to take pictures. It's so heavy mattress. I and up in emergency I can't go to work I work in the gas station live paycheck to paycheck and I have a major back problems. Now I am sitting home losing money not working on because of their *** taking pictures of 500 pound mattress. My email address is omermir69@yahoo.com
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Review
#579356 Review #579356 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Damaged or defective