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1.0
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TempurPedic - TEMPUR-PEDIC HAS AN ODOR TO  IT!
On 8/30/14 we bought a Tempur-Pedic Cloud Supreme. We had been very disappointed with our experience with innerspring mattresses in the past and had many specific questions and concerns while considering the purchase of a Tempur-Pedic mattress. This purchase has...
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2 comments
Anonymous
#883091

Don't worry. With the American economy taking a big dump, nobody will be able to afford Tempurpedic's over-priced merchandise.

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Review
#534932 Review #534932 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Poor customer service
Loss
$2840
Preferred solution
Full refund

TempurPedic - Furniture Quality Review from Walnut Creek, California

I started experiencing severe chronic eczema with my tempurpedic. It truly is full of chemical. Please do not buy
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Review
#533146 Review #533146 is a subjective opinion of poster.
2.3
Details
I can no longer sleep on it, I am so sore, I thought this would be the last mattress I only would ever have to buy, paid over $5000, the remote no longer works, where is my protection it says comes with the bed. We need to get a class action against this company . How...
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5 comments
Anonymous
#869589

There is Currently a Class action going against them for failure to disclose the dangerous VOC's the beds are off gassing and making thousands of people sick

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Review
#531270 Review #531270 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Let the company propose a solution

TempurPedic - Review from Broussard, Louisiana

I have a tempurpedic bed it was supposed to be the firmest that you have. Well in 2 1/2 years it lost its firmness. I don't know how you can say that you beds will stay firm for 20 years. I feel like I'm sleeping on the floor with a 2 ton elephant on top of my. I even have 4 tempurpedic pillows & all of them gone flat. I feel that you have ripped me off. You tell people that this will be the last bed you will ever need to buy. Well guess what I need to buy another bed because I wake up in pain every morning.
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Review
#527661 Review #527661 is a subjective opinion of poster.
Product
Tempurpedic Bed

TempurPedic in San Diego, California - Temper Pedic - Bad customer service

For over a month I have contacted or attempted to contact Temper Pedic to resolve a problem with my adjustable bed. Most of the time they have been too busy to answer and Im left with no options but to leave a message. When or if they decide to return my call it has been late in the day and or close to the end of their closing time that I have to call back the next day. At times a week or more has passed when they return the call. In one instance, I was told that they had to get approval for a replacement part. Two weeks past and still no answer. I attempted to speak to a supervisor but was stone walled. This company chargers a mint for their beds but offers no help after the purchase.
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1 comment
Anonymous
#861729

I dealt with them a few years ago after making the worst purchasing decision of my life. I paid over 2 grand for one of their mattresses and it was a piece of cr@p and they were beyond rude.

I would have to say their customer service was the worst I ever deal with. I tell as many people I can not to buy any of their products and am proud to say I have talked several people out of making purchases when they were just about to buy from them.

Review
#526070 Review #526070 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Toxic Bed Smell Review

Purchased bed for $5500 US for Mexico vacation home. Bed smelled so bad and toxic that we had to move it outside on day # 2. Crossing my fingers for an immediate refund.
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Review
#525952 Review #525952 is a subjective opinion of poster.

TempurPedic - Unhappy with bed.

We purchased our deluxe mattress about 3 years ago. It was reasonably comfortable for a short time. We then started turning the mattress monthly because it is so uncomfortable. That still has not helped. We cannot sleep 8 hours in the bed because both of us are in severe pain. I would never recommend a tempurpedic bed. We spent a lot of money and are stuck with it. We recently purchased a pillow top to give it extra cushioning and that doesn't help either. We are totally dissatisfied!!! We are not in a position financially to purchase a new bed so we are stuck with it. Do your homework. They do not honor warranty!!
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3 comments
Anonymous
#862233

Purchased a california king mattress from these nitwits. Within 2 months, the middle started sagging.

Customer service was no help so we finally started calling the Corporate office. They were absolutely the rudest people and at one point, one of the employees taunted me saying she bet I wouldn't be able to locate my copy of the warranty. I said 'lady, I am looking at it'. Then it was suggested that maybe the mattress was sagging because me and/or my husband were grossly overweight (I was 120 lbs, my husband 170 lbs).

Finally, after days of the runaround, they insisted we would have to lay the matress on a flat surface and using a quarter as reference to the depth of the sag, take photos. It was a pain, but we did so. After days of waiting, they finally told us the claim was denied for a new mattress but that they would send up new box springs??? They did so and those broke completely within 4 months.

They had taken the original ones back when the new ones were delivered and when I called and informed them the box springs were broken and the sag had gotten worst, they refused to do anything. That I time dealt with a person name 'Clay' who also was extremely rude. When I had told him their customer service and refusal to stand by their products was frustrating, he laughed like a hyena in the phone, like I had just told him a hilarious joke an said 'Well, I guess so'. HORRIBLE company, would never buy another one of their products again!

In hindsight, I wish I would have reported them to a local consumer investigator, the BBB and the consumer protection division of the Attorney General's Office.

Illiterate, ignorant people working in Corporate and they absolutely violated the terms of their own warranty. Total amount of money down the drain was over 3 grand and mattress and box springs went into the garbage after less than 2 years of purchase.

Anonymous
#862211

Three weeks ago, I purchased a tempurpedic rhapsody breeze mattress and a tempurpedic ergo adjustable base. The base creaks when it is adjusted, sometimes loudly.

The company I bought it from keeps saying it is going to creak because of the weight of the mattress and refuses to do anything about it. I can still return the mattress because I am within the 100 day window of return, but they refuse to take the base back. After the purchase and all the papers were signed, he gave us a sheet and we had to initial a spot that said the base was not returnable. I didn't think anything about it because I hadn't intended to return it - but they won't exchange it for one that doesn't creak.

I am quite upset and hope to find somewhere to lodge a formal complaint. If I had it to do over, I would go with a serta adjustable bed and mattress. Tempurpedic has a 10-year warranty (full replacement) and Serta has a 25-year pro-rated warranty. Their prices are cheaper for mattresses that appear to be ever bit as good as the tempurpedic.

I regret that I did not look and more companies before purchasing.

I plan to return the mattress. I hope this review helps someone to not make the mistake that I did.

Anonymous
#857524

We have had Tempurpedic mattress for 7 years. Problem developed with the loss of support on the edges.

We called company who emailed us claim forms for warrantee replacement, and visited our local retailer to choose replacement. We had to take two pictures illustrating our complaint which we did and transmitted them to the company.

Within 3 days had a response acknowledging our complaint with the information that the mattress and base would be replaced within 7-14 business days.

Service couldn't be better in our case.

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Review
#522261 Review #522261 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$4200

TempurPedic in West Chicago, Illinois - REFUSED TO HONOR WARRENTY

Have a 20-year-old temperpedic bed i love. The new cloud, not so much. When i went to remove the cover for washing there were big chunks missing from the mattress refused to replace! I just want it replaced. I served my community as a firefighter and am off on disability sustained from a fire call. mattress is important! Had such a good experience with my first one. Temperpedic honor your warranty and replace it! Called and emailed with no help. I am slepping on the old one for now, Im sure they think they will just wait me out since Im not anyone important!
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Review
#519520 Review #519520 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$5000
Tags
  • temperedic holes

Tempurpedic - very disapointed

Bought tempurpedic in 02/ 2014 for $4000 on sale . From the beginning we were very happy. I have a lower back problems. To be able to adjust firmness helped a lot . In a summer this matters is lit.bit hot but it helped with my back. In the beginning of the 7/2014 Left part of the mattress went very flat in the middle. No matter how full you make it with a pump in 10 min its flat again. For company it took 2 weeks to exchange mattress and these 2 weeks you need to sleep somewhere but they don't really care, because they have a policy....... and your money already. We got new mattress but in 10 days we are facing the same problem but on a Right side. Customer service is very poor and quality of products extremely poor also. For that price I expect problem to be solved in 2-3-business days . I will not suggest this mattress to anyone.
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Review
#515367 Review #515367 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$4000

TempurPedic in Oak Park, California - Remote broke

I bought my bed only a few months ago. I bought it for my back, no complaints about the bed the I have a major complaint about the remote. It fell to the floor and now it doesn't work. I can't believe after spending over $3000.00 and the remote is so delicate that it doesn't withstand a fall. I have had tons of tv remotes, expensive and cheap, and not one has ever broken by falling to the floor. The worst thing is, I had to pay another $91.00 to get a new remote. It blows my mind. It's hard to digest that a highly recommended product can't make a better remote. Very unhappy customer.
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Review
#514974 Review #514974 is a subjective opinion of poster.