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Tempurpedic poor quailty

Purchased 2 XL twin mattresses in 2002, sold with a 20year warranty. Mattresses have split apart and are pealing. The tags on the mattresses say the distributor was Tempur-pedic. Unfortunately, after so many years I am unable to locate a receipt showing the purchase. Very disappointed in the product. Did not live up to the claims. My son's also purchased Tempur-pedic mattresses, both of theirs had to be replaced for the same reason. Spoke with the people at Newport Bedding, they have discontinued the line for the same reasons. Will never purchase Tempurpedic again, not as advertised.. Don't be fooled.
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Author
Location
Los Angeles, California
Loss
$2000
Tags
Review #443714 is a subjective opinion of poster.
0 comments

TempurPedic in Abilene, Texas - Not good bed

We purchased the king size each side having the ability to be raised as my husband has cancer of the esphogas and it was needed that his head be elevated and my did not need to be. By the time we got the bed delivered and in working order I was not comfortable and it was over the 90 days so it was too bad unless I wanted to pay 1300.00. Could not afford to do so I will just be miserable until I die as the cost for the bed and frame was 8,000.00. It has been the biggest mistake we made.
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Author
Location
Abilene, Texas
Loss
$8000
Review #442813 is a subjective opinion of poster.
0 comments

TempurPedic - Received Comfortaire Mattress and Temperpedic Base

We also spent 8,000.00 on our bed and had problems with the delivery right away. It took us over a month to even get a bed. During that time we slept on the couch and small air mattress since we already disposed of the king size bed thinking ours would be delivered soon. Well that delivery date came and went and that is when the nightmare began. When we finally got the issue resolved after a month but they pulled a fast one on us. They gave us a two different brand names to complete our bed.I am the person that always inspects things when completed but when I came home from work the bed was put up and controls connected. The only way I realized that they had not delivered a complete bed is because the mattress wasn't holding the air and I called Temperpedic to complain the customer service person said" That's not our mattress". You can imagine how pissed I suddenly became because we assumed we purchased everything from the same company. I still am fighting to get this issue resolved and it's going on 3 weeks of dead ends.
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Author
Loss
$8000
Tags
Review #442720 is a subjective opinion of poster.
3 comments
We needed a new mattress as our old queen size mattress was 10 years old. We 'heard' that Tempurpedic was the way to go and that people loved it. We spend nearly 5K to buy it last November. It's now more than 8 months later and my husband and I have horrible joint...
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Anonymous
#719933

I have had my temperpedic queen size for years....have had the same experience with joint pain and over heating. The ONLY thing that saved me was an expensive thick feathered ...

Author
Location
Richmond, Virginia
Loss
$4500
Review #438380 is a subjective opinion of poster.
1 comment
Our tempurpedic was delivered on Jul 9th - I immediately began to have problems with my breathing- I have COPD which is well controlled but as soon a I started sleeping on this mattress I was needing my rescue inhaler several times a day. Also I was waking during the...
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Anonymous
#869601

You should see the lab report of what these mattresses are made of!!Then you'd understand exactly what caused you to have breathing problems.I've been sick for over a year now...

Author
Location
Toms River, New Jersey
Loss
$175
Review #437781 is a subjective opinion of poster.
1 comment

TempurPedic in Paulina, Louisiana - Only Delivered half the order

The delivery of our mattress and foundation was scheduled to deliver on Friday July 19, 2013. Delivery truck arrived aprox 4pm with only the foundation and No mattress. No mattress was on their order. Fri, Sat and Monday my husband and myself have been consistently calling trying to resolve the matter. On Friday a rep said she was going to research and would call us back and NEVER did also, keep in mind they delivered at the endof the week and the end of the day, which left us very little time to get intouch with someone, how you deliver a product and not have anybody to call if it is not correct. Anyway every time you call Tempurpedic customer service they act like they don't really care, the response is " we are doing all we can do" there is nothing more that can be done. They stated on Monday July 22. 2013 they are doing a document search and it could take up to 24 hrs. We Spent over 8,000 on this bed and this place acts like they are doing US a favor and Tempurpedic acts as if they could care less about their customers.
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Author
Location
Paulina, Louisiana
Loss
$8000
Review #431761 is a subjective opinion of poster.
2 comments

Tempurpedic caused many days of missed work due to low back pain

I never had any issues with my lower back until I bought a Tempurpedic mattress. Since I bought it I have had chronic lower back pain wich eventually required an emergency room visit, moths of physical therapy, and finally surgery. The reason for this seems to be that the mattress "sucks you in". I have to prop myself up with my shoulder to turn over in bed so now I am having shoulder problems as well. This bed has cost me all my PTO at work, and I am now in constant pain which has affected my quality of life in a bad way. If You have any back problems, steer clear of this product!!!!
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Author
Location
Castle Rock, Colorado
Loss
$15000
Review #427303 is a subjective opinion of poster.
0 comments
Bought a tempur-pedic mattress for $2500 5years ago. The mattress has broken down and become very soft. I feel like I am melting into it. It has caused hip, back and leg pain for me. It was the worst investment that I have ever made. I am going to replace it as soon...
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Author
Location
Livonia, Michigan
Review #427175 is a subjective opinion of poster.
0 comments

Tempurpedic SAGS

Our first tempurpedic sagged and caused lower back pain for both my wife and me. I complained to tempurpedic and they did replace the mattress with only the identical mattress and only stating that any future warranties are void. I only had one choice as the mattress we had sucked and sagged very soon after purchase.....guess what. The replacement mattress did the exact same thing! Now I have no recourse! Thank you tempurpedic! You SUCK!!! YOUR BEDS SUCK! The only choice I now have is post me running the bed through a tree shredder once I'm able to save enough to replace this horrid product! Don't get stuck with a useless warrantee. Don't buy this awful product.
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Author
Loss
$3500
Review #426091 is a subjective opinion of poster.
0 comments

TempurPedic in Surprise, Arizona - Refund for a bed frame that we refused

We ordered a king size cloud supreme with foundation and a bed frame, when we bought our head board we did not realized that it already has a bed frame. When we got the tempurpedic bed we told the delivery guy that we will not need the bed frame since we already have it. The guy from Exel which tempurpedic used to deliver their products to their customer called tempurpedic and talked to a customer support person. I asked the exel guy to pass the phone to me so I can speak to the tempurpedic lady about the return. It was a very pleasant conversation. She told me that it will cost more money for them to ship it back so, she will just give me the refund of 89.99 + tax and I can just donate the bed frame to anyone. Two weeks after that conversation, I did not see any refund from them, so I called and as usual the wait time is about 15-20 minutes, then you get a person that can't help you because they're not the right people to answer my question, they put me on hold one more time and finally when they pick up my call there's an actual person that is supposed to be resolving this kind of issue. His name is Dan, i did not get his last name and I don't think he will give it to me. After I told him about my issue, he told me in a condescending way that there is no record of a refund on my account.So I asked him, are you telling me that the lady I talked to lied to me, and he said yes, then he realized he's not supposed to say that and said, I don't see any note of refund on your account, but I will help you, I have to call exel first and make sure you did not have the bed frame, only then we will refund you, after he said that I was waiting what's next, he was not telling me anything or explain if I should call them to follow up or do I just wait. Finally I ask, what's next, and he said if you're listening to me I already told you that's what I'm going to do. For these employee of Tempurpedic, they obviously not happy with their job, a good customer service is not their priority. I've never encountered the most condescending person, until I made this call to them. Now I regretted giving them a good rate on their survey. I should have wait before I fill that survey up.And also I am still waiting for the refund that is probably not going to happen.
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Author
Location
Surprise, Arizona
Loss
$90
Tags
  • Imee
Review #425054 is a subjective opinion of poster.