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TempurPedic in Paulina, Louisiana - Only Delivered half the order

Update by user Aug 28, 2013

Thanks to Margret from Tempurpedic for clearing up our order. It took over a week for the original order to come in, but Margret had ordered a new mattress for us.

Margret was the easiest person to deal with from Tempurpedic & she made me & my wife keep our business with her company. Margret deserves praise from her work on our order because we were close to moving on to another company....thanks again Margret!Reply

Original review posted by user Jul 22, 2013

The delivery of our mattress and foundation was scheduled to deliver on Friday July 19, 2013. Delivery truck arrived aprox 4pm with only the foundation and No mattress. No mattress was on their order. Fri, Sat and Monday my husband and myself have been consistently calling trying to resolve the matter. On Friday a rep said she was going to research and would call us back and NEVER did also, keep in mind they delivered at the endof the week and the end of the day, which left us very little time to get intouch with someone, how you deliver a product and not have anybody to call if it is not correct. Anyway every time you call Tempurpedic customer service they act like they don't really care, the response is " we are doing all we can do" there is nothing more that can be done. They stated on Monday July 22. 2013 they are doing a document search and it could take up to 24 hrs. We Spent over 8,000 on this bed and this place acts like they are doing US a favor and Tempurpedic acts as if they could care less about their customers.
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1 comment
Anonymous
#689666

Thanks to Margret from Tempurpedic for clearing up our order. It took over a week for the original order to come in, but Margret had ordered a new mattress for us.

Margret was the easiest person to deal with from Tempurpedic & she made me & my wife keep our business with her company. Margret deserves praise from her work on our order because we were close to moving on to another company....thanks again Margret!

Review
#431761 Review #431761 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$8000

Tempurpedic caused many days of missed work due to low back pain

I never had any issues with my lower back until I bought a Tempurpedic mattress. Since I bought it I have had chronic lower back pain wich eventually required an emergency room visit, moths of physical therapy, and finally surgery. The reason for this seems to be that the mattress "sucks you in". I have to prop myself up with my shoulder to turn over in bed so now I am having shoulder problems as well. This bed has cost me all my PTO at work, and I am now in constant pain which has affected my quality of life in a bad way. If You have any back problems, steer clear of this product!!!!
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2 comments
Anonymous
#708480

Oh my God ! I have exactly the same problem that you have.

We purchased split king size adjustable tempurpedic about 3 weeks ago and since the first night , I'm having nightmare because of my back pain.

My husband seemed ok but not 100% happy with his side either. We spent $6000.00 and even we are losing 20% of the cost what we paid- ortho mattress store policy - considering change the mattress.

I have business that I deal with lots of people everyday and last 3weeks conversation with clients was the horrible tempurpedic bed...

Anonymous
#703867

My sentiments exactly. IT SUCKS YOU IN!!!!

BAD BED for anybody. If you like sleeping in a hole---GO FOR IT!!!

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Review
#427303 Review #427303 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$15000

TempurPedic in Livonia, Michigan - Joint pain

Bought a tempur-pedic mattress for $2500 5years ago. The mattress has broken down and become very soft. I feel like I am melting into it. It has caused hip, back and leg pain for me. It was the worst investment that I have ever made. I am going to replace it as soon as I can afford to. It is the worst mattress ever. I cannot imagine how this company has stayed in business. I bought this at Art Van furniture. I am going to talk to a sales person to see if they will give me a deal on another mattress. I am not interested in trying another tempur pedic, as I already know that they are awful and do not last
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Review
#427175 Review #427175 is a subjective opinion of poster.
Product
Tempurpedic Mattress

Tempurpedic SAGS

Our first tempurpedic sagged and caused lower back pain for both my wife and me. I complained to tempurpedic and they did replace the mattress with only the identical mattress and only stating that any future warranties are void. I only had one choice as the mattress we had sucked and sagged very soon after purchase.....guess what. The replacement mattress did the exact same thing! Now I have no recourse! Thank you tempurpedic! You SUCK!!! YOUR BEDS SUCK! The only choice I now have is post me running the bed through a tree shredder once I'm able to save enough to replace this horrid product! Don't get stuck with a useless warrantee. Don't buy this awful product.
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Review
#426091 Review #426091 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$3500

TempurPedic in Surprise, Arizona - Refund for a bed frame that we refused

We ordered a king size cloud supreme with foundation and a bed frame, when we bought our head board we did not realized that it already has a bed frame. When we got the tempurpedic bed we told the delivery guy that we will not need the bed frame since we already have it. The guy from Exel which tempurpedic used to deliver their products to their customer called tempurpedic and talked to a customer support person. I asked the exel guy to pass the phone to me so I can speak to the tempurpedic lady about the return. It was a very pleasant conversation. She told me that it will cost more money for them to ship it back so, she will just give me the refund of 89.99 + tax and I can just donate the bed frame to anyone. Two weeks after that conversation, I did not see any refund from them, so I called and as usual the wait time is about 15-20 minutes, then you get a person that can't help you because they're not the right people to answer my question, they put me on hold one more time and finally when they pick up my call there's an actual person that is supposed to be resolving this kind of issue. His name is Dan, i did not get his last name and I don't think he will give it to me. After I told him about my issue, he told me in a condescending way that there is no record of a refund on my account.So I asked him, are you telling me that the lady I talked to lied to me, and he said yes, then he realized he's not supposed to say that and said, I don't see any note of refund on your account, but I will help you, I have to call exel first and make sure you did not have the bed frame, only then we will refund you, after he said that I was waiting what's next, he was not telling me anything or explain if I should call them to follow up or do I just wait. Finally I ask, what's next, and he said if you're listening to me I already told you that's what I'm going to do. For these employee of Tempurpedic, they obviously not happy with their job, a good customer service is not their priority. I've never encountered the most condescending person, until I made this call to them. Now I regretted giving them a good rate on their survey. I should have wait before I fill that survey up.And also I am still waiting for the refund that is probably not going to happen.
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Review
#425054 Review #425054 is a subjective opinion of poster.
Product
Tempurpedic Bed
Loss
$90
Tags
  • Imee

TempurPedic in Oklahoma City, Oklahoma - Tempupedic FOAM Rubber hype

I wouldn't recommend one of these foam mattress to a pig! It's all BS and hype, I don't care what the NASA people say. It's just foam rubber, dense cell. They are hot, too dammed heavy to flip and they do form indentions where you sleep and will not change. They are high priced junk not worth re cycling. Find a good real mattress instead of foam rubber. Pillow are the same, hot do not sleep well. Your body needs support, foam rubber does not support, it breaks down quickly. Our is less than 10 years old. Remember a lot of sales people will sell you anything that they can make extreme profits from. Buy at your own risk, but reconsider!! Ron in Edmond, OK
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2 comments
Anonymous
#798122

My tempurpedic makes me hella cold. Maybe youre just fat?

Anonymous
#702307

Well first thing is they are not supposed to ever be flipped. They are a foam rubber, but engineered to the point the do support without breaking down.

By your statement above I should tell you to not buy a Honda because it is just a bunch of fancy plastic *** and isn't worth all the hype. If you bought a real tempur pedic and not a knock off, then you should have a warranty that will cover any and all sagging. Also, if it sleeps hot then either you have your mattress covered to the point it can't breath, or you don't have an actual temper pedic.

These mattresses must be able to breathe in order to allow air to circulate or they will sleep hot. 99% of the time there is a complaint about an actual temper pedic it is either handled by the manufacturer (in the defective case) or its the customer's lack of knowledge about how the mattresses work (the most likely case).

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Review
#422154 Review #422154 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$2000

TempurPedic in New Orleans, Louisiana - Must also purchase foundation to get

Granted, bought ours 10 yrs ago, just found out the real truth. when we purchased, were told we needed to also buy the foundation in order to get the 20 yr warranty. Mattress had bad large indentation on my husband's side. He's 6'3", 220#. called back then, were told to take a picture of the indentation to prove it was at least an inch deep. Yeah, that's possible. Finally bought new mattress this week, took apart foundation...cloth covering cheap, narrow wooden slats full of knots WITH A SHEET OF CARDBOARD ON TOP!!. NOT plywood - CARDBOARD!! This is the *** they said was "necessary to maintain the integrity" of the mattress! GRRRRR! the slats were badly bowed, so no wonder the mattress sagged. So ticked I wish I could sue. But I plan to spread the word about this to as many sites as I can.
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Review
#419570 Review #419570 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$2600
Severe increasing breathing, mental and physical problems encountered by myself and my wife while sleeping on a Tempur-pedic mattress. We Purchased a Tempur-pedic King size Weightless Supreme Mattress and two queen sized Cloud Pillows for $3299.00, via telephone from...
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3 comments
Anonymous
#869602

Tempurpedic is made of a long list of TOXIC chemicals. Formaldehyde being one of them.

This is the reason you got sick.

It's the reason I got sick over a year ago, and the reason I'm still

having health problems from their toxic products.

They LIE and say they are allergen free, they LIE and say there is nothing that could hurt you in the offgassing process. There is a class action lawsuit going against them for the lying and deception.

I sincerely hope it puts them out of business!

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Review
#414253 Review #414253 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$3300
Tags
  • Tempur-Pedic mattress

TempurPedic in Montreal, Quebec - We hate our tempur pedicure mattress

I fell down the stairs and I couldn't get comfortable in our regular bed. So my my husband decided to spend more money and get me a tempur pedicure mattress. We tried it out for the 90 day trial, and I was still in a lot of pain. But then I had my third miscarriage, and I missed the 90 day trial deadline. When I called and explained it, they didn't care!! So my husband had spend over $8,000 on a mattress that is making our lives even worse than loosing three babies!! Now all we do is toss and turn all night, and wake up so tired we can't even concentrate during the day. I do not recommend a Temour Pedic mattress to anyone!! It's not as good as they say! Be very careful!!
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3 comments
Anonymous
#798124

Your mattress gave you a pedicure? That's amazing!

Anonymous
#696910

I sleep on a Tempur-Pedic Cloud Luxe and it is literally the best thing I have ever purchased. I look forward to going to bed every night, and I dread staying at hotels when I travel for work.

I don't sleep hot, the mattress didn't smell horribly when I bought it, and its well worth the price.

Two of my closest friends also bought Tempur-Pedic after I told them about mine, and they love their mattresses just as much as I do. It's literally amazing.

Anonymous
#685883

Looking for a new mattress in Montreal at a decent price has been really tough. Do you have any suggestions on how I can buy a quality mattress at a cheaper price?

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Review
#414158 Review #414158 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$8000

TempurPedic in Saint Louis, Missouri - Dave G.

The smell is a huge problem. I believe it made me sick. They call it outgassing...think about that for a moment. It's a disgrace that this is a legal product. Things smell bad for a reason. The reviews were there and I overlooked them. After one week, we exchanged the toxic TemperPedic for a latex product. Luckily, our retailer worked with us. Mattress be gone. I'm surprised there aren't more government controls on this but buyer beware. I'm a "pass" on sleeping on a bed of chemicals. Don't wanna sniff glue while I'm sleeping. Good riddance. You've been warned. Oh, I'm much better now.
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5 comments
Anonymous
#840584

I have personally been inside the Tempurpedic Manufacturing plant in Albuquerque, NM. The employees do not even wear respirators during the manufacturing process.

None of the chemicals used are toxic. I have slept on a Tempurpedic for 4 years and its the best night sleep I have ever had.

Anonymous
#869604
@Jeff

You are a liar, I have seen the lab results of what these beds are made of. Formaldehyde is one of the many toxic chemicals.

And they don't even make the beds in the United States.

If you were telling the truth Jeff, and if you ever owned one, you'd see on the MFG tag the mattresses are NOT made in the United States!

Jeff I'd be willing to bet you're an employee of tempurpedic trying to do damage control for all the people your company has made sick.

Won't help you though! Lab test results do not lie

Anonymous
#736908

Oh mister Tempur luvr, trying to censor others with your wiseacre remarks makes you appear useless!

Anonymous
#712060

Oh mister guberment, please protectin me from duh outgassin'

What a tool

Anonymous
#696920

I had a complete opposite experience as this person; I barely smelled anything when my Tempur-Pedic was delivered, and after a couple days there was no smell at all.

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Review
#413627 Review #413627 is a subjective opinion of poster.
Product
Tempurpedic Mattress