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TempurPedic in Surprise, Arizona - Refund for a bed frame that we refused

We ordered a king size cloud supreme with foundation and a bed frame, when we bought our head board we did not realized that it already has a bed frame. When we got the tempurpedic bed we told the delivery guy that we will not need the bed frame since we already have it. The guy from Exel which tempurpedic used to deliver their products to their customer called tempurpedic and talked to a customer support person. I asked the exel guy to pass the phone to me so I can speak to the tempurpedic lady about the return. It was a very pleasant conversation. She told me that it will cost more money for them to ship it back so, she will just give me the refund of 89.99 + tax and I can just donate the bed frame to anyone. Two weeks after that conversation, I did not see any refund from them, so I called and as usual the wait time is about 15-20 minutes, then you get a person that can't help you because they're not the right people to answer my question, they put me on hold one more time and finally when they pick up my call there's an actual person that is supposed to be resolving this kind of issue. His name is Dan, i did not get his last name and I don't think he will give it to me. After I told him about my issue, he told me in a condescending way that there is no record of a refund on my account.So I asked him, are you telling me that the lady I talked to lied to me, and he said yes, then he realized he's not supposed to say that and said, I don't see any note of refund on your account, but I will help you, I have to call exel first and make sure you did not have the bed frame, only then we will refund you, after he said that I was waiting what's next, he was not telling me anything or explain if I should call them to follow up or do I just wait. Finally I ask, what's next, and he said if you're listening to me I already told you that's what I'm going to do. For these employee of Tempurpedic, they obviously not happy with their job, a good customer service is not their priority. I've never encountered the most condescending person, until I made this call to them. Now I regretted giving them a good rate on their survey. I should have wait before I fill that survey up.And also I am still waiting for the refund that is probably not going to happen.
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Review
#425054 Review #425054 is a subjective opinion of poster.
Loss
$90
Tags
  • Imee

TempurPedic in Oklahoma City, Oklahoma - Tempupedic FOAM Rubber hype

I wouldn't recommend one of these foam mattress to a pig! It's all BS and hype, I don't care what the NASA people say. It's just foam rubber, dense cell. They are hot, too dammed heavy to flip and they do form indentions where you sleep and will not change. They are high priced junk not worth re cycling. Find a good real mattress instead of foam rubber. Pillow are the same, hot do not sleep well. Your body needs support, foam rubber does not support, it breaks down quickly. Our is less than 10 years old. Remember a lot of sales people will sell you anything that they can make extreme profits from. Buy at your own risk, but reconsider!! Ron in Edmond, OK
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2 comments
Review
#422154 Review #422154 is a subjective opinion of poster.
Loss
$2000

TempurPedic in New Orleans, Louisiana - Must also purchase foundation to get

Granted, bought ours 10 yrs ago, just found out the real truth. when we purchased, were told we needed to also buy the foundation in order to get the 20 yr warranty. Mattress had bad large indentation on my husband's side. He's 6'3", 220#. called back then, were told to take a picture of the indentation to prove it was at least an inch deep. Yeah, that's possible. Finally bought new mattress this week, took apart foundation...cloth covering cheap, narrow wooden slats full of knots WITH A SHEET OF CARDBOARD ON TOP!!. NOT plywood - CARDBOARD!! This is the *** they said was "necessary to maintain the integrity" of the mattress! GRRRRR! the slats were badly bowed, so no wonder the mattress sagged. So ticked I wish I could sue. But I plan to spread the word about this to as many sites as I can.
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Review
#419570 Review #419570 is a subjective opinion of poster.
Loss
$2600
Severe increasing breathing, mental and physical problems encountered by myself and my wife while sleeping on a Tempur-pedic mattress. We Purchased a Tempur-pedic King size Weightless Supreme Mattress and two queen sized Cloud Pillows for $3299.00, via telephone from...
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3 comments
Anonymous
#869602

Tempurpedic is made of a long list of TOXIC chemicals. Formaldehyde being one of them.This is the reason you got sick. It's the reason I got sick over a year ago, and the reas...

Review
#414253 Review #414253 is a subjective opinion of poster.
Loss
$3300
Tags
  • Tempur-Pedic mattress
I fell down the stairs and I couldn't get comfortable in our regular bed. So my my husband decided to spend more money and get me a tempur pedicure mattress. We tried it out for the 90 day trial, and I was still in a lot of pain. But then I had my third miscarriage,...
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3 comments
Anonymous
#798124

Your mattress gave you a pedicure? That's amazing!

Review
#414158 Review #414158 is a subjective opinion of poster.
Loss
$8000

TempurPedic in Saint Louis, Missouri - Dave G.

The smell is a huge problem. I believe it made me sick. They call it outgassing...think about that for a moment. It's a disgrace that this is a legal product. Things smell bad for a reason. The reviews were there and I overlooked them. After one week, we exchanged the toxic TemperPedic for a latex product. Luckily, our retailer worked with us. Mattress be gone. I'm surprised there aren't more government controls on this but buyer beware. I'm a "pass" on sleeping on a bed of chemicals. Don't wanna sniff glue while I'm sleeping. Good riddance. You've been warned. Oh, I'm much better now.
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5 comments
Review
#413627 Review #413627 is a subjective opinion of poster.

TempurPedic - DYING CONSUMER

I RECIEVED A PILLOW AS A GIFT. IF IM NOT MISTAKEN THE SMELL IS ACETONE. I WOKE UP IN THE MIDDLE OF THE NIGHT AND MY CHEST WAS ON FIRE (NOT LITERALLY). IT FELT LIKE THE WORST HEARTBURN EVER. I FEEL LIKE I SHOULD SUE FOR DAMAGES BECAUSE IM SURE A LAYER OF MY LUNGS WAS CHEMICALLY BURNED.ITS LIKE HUFFING PAINT OR SOMETHING. IM A PROFESSIONAL ATHLETE AND IF IT DOES TURN OUT THAT SLEEPING WITH THIS PILLOW HAS HARMED MY BREATHING CAPABILITIES I WILL TAKE LEGAL ACTION. NO ONE WHO PURCHASES A PRODUCT FOR COMFORT SHOULD HAVE TO WORRY ABOUT HOW IT CAN OR MAY TAKE A TOLL ON THEIR HEALTH. IM UP IN THE MIDDLE OF THE NIGHT NOW WRITING TO COMPLAIN AND IM NOT EVEN THE COMPLAINING TYPE. MAYBE TEMPUR-PEDIC SHOULD ATTEMPT TO AIR OUT THE PRODUCTS BEFORE ASSUMING THE SMELL WILL "DISSIPATE" OVER TIME.
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4 comments
Review
#410255 Review #410255 is a subjective opinion of poster.
Loss
$2000
My wife has died and I no longer will order through the mail from you. I ordered a matress from you and it would have come after the death of my wife. Please do not send me anymore info from you company. Denver DuMond at 121 14th. st. NE, apt. 604, Rochester, MN....
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Review
#402690 Review #402690 is a subjective opinion of poster.

Tempurpedic=no comfort, hideously hot!

We purchased a tempurpedic bed the contour signature from a local furntiture store. The bed felt good when we layed on it in the store. We purchased it a few days later over the phone. Therefore, we were not informed about the 30 day sleep period where you have to sleep on it for 30 days. Initially, lots of aches and pains and sinking into the bed. Difficult to roll out of the hole that your body makes in the foam. Like rolling uphill in your sleep. Each time you move, you have to wait until your body makes a "new hole" to sleep in. Super uncomfortable. Two weeks into our sleep trial, we began experiencing stiff sore necks. Salesman says we need new pillows when we just spent $3000 on the bed! After over 30 days, we still have sore necks and are having a difficult time finding a bed to exchange it for. Super hot!! By the middle of the night, I have to be uncovered which makes whatever is not touching the bed too cold. The hot and cold effect gives me the chills so then I just suffer through the hot. Salesman now says we can buy a cooling mattress pad. Who knows if those work. Bottom line: Tempurpedic does not honor their refund policy if you buy it from a local store so check their policies well. They seem to be dishonest and misleading at best.
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2 comments
Review
#399390 Review #399390 is a subjective opinion of poster.
Loss
$3000
Tags
  • Sleep
We tried this out in the store and selected this model based on a few hours of testing. We got it at home and my wife liked it, I wasn't so sure but it had a trial period so we kept it. During the trial period I traveled a bit and she still liked it. I was just OK...
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4 comments
SoxFan33
#697255

Yes.... My ignorance of how to use the remote... But also the ignorance of a few Tempur Pedic customer service reps I spoke with and even the technicians they sent to my hom...

Review
#398435 Review #398435 is a subjective opinion of poster.
Loss
$5000
Tags
  • Trial
  • Sleep