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Tempurpedic Service consistently sub par

I have been selling Tempurpedic pillows for year and now Tempurpedic will only allow me to purchase 24 pillows at one time despite living outside of North America and the high shipping costs. Not only that but the last 3 orders all had major issues. 1 was delivered to Nebraska and my shipping agent address is NJ when questioning CS they made it sound like it was my fault yes all addresses were correct. 2 They cancelled an order because they claimed it was a duplicate and the products never shipped with the rest of the order AND they didn't me so I was charged warfage fees waiting for a shipment consolidation. After contacting CS they wouldn't apologize, rectify and gave no explanation after 3 attempts. 3 Cancelled an order didn't notify, but did refund my credit card. I WISH there was another company that provided this product, I'd pay more not to deal with Tempurpedic. Guess they aren't feeling the recession!
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Author
Loss
$300
Review #394217 is a subjective opinion of poster.
0 comments

TempurPedic, Worst Cunstomer Service ever

Not sure if they'll let this stay up but i had to share anywhere i can that Tempur-Pedic, while a great product, has horrible customer service and a totally worthless warranty. We purchased a bed locally that was discontinued. Pillow-Top, firm, closest match is the Allura. Ours had significant sagging and they agreed to warranty, as long as we chose from the Rhapsody or lower. None of those mattresses had the firmness or the pillowtop like ours did. The upgrade, the difference in their list prices between the ALlura and Rhapsody, i think it was $500 for the King. They charged me the difference in what I paid for mine 5 years ago and the current LIST price you would pay at the store, almost $3,000 difference. Fair is fair but when you buy a whole new bedroom suit on sale 5 years ago and then are expected to pay full retail price to get the same item 5 years later, somethings wrong. And their warranty "manager", wow, totally rude and told me there was nobody else to even talk to, refused to even let me try and talk to someone higher. ALthough it is a great product and has helped me sleep, it will be the last time we honor Tempur-Pedic with our financil support. They made out all the way around, sold the first bed to the retailer and then charged the full retail price on the second one making the profit the retailer would have made. SUmmary, great bed as long as you don't have to deal with their warranty department.
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Author
Location
Houston, Texas
Loss
$3000
Review #392765 is a subjective opinion of poster.
1 comment

TempurPedic in Leicester, England - Linda

Bought tempura mattresses for daughter and myself 2 years ago.Can't say they are more comfortable, pretty much the same. CAN SAY THEY HAVE MADE MY LIFE ***! I didn't research this product - big mistake. No information was forthcoming regarding the chemicals or THAT SMELL.In the last two years I have had problems with bad odours around the house. Sometimes much much worse than others. I worked out where they were coming from upstairs, at times it was so bad in the downstairs hallway, I had to open the front-door to get some relief!In the past two years, I have renewed all bedding, mattress protectors, duvets etc. I have replaced my daughters bedroom carpet thinking that something must have been spilled and not properly cleaned. This made no difference. I then threw out a perfectly good sofa from my daughters room, again blaming her. Smell still there. Getting desperate now! so needlessly re-carpeted my bedroom, no difference. I have done all the extra cleaning I could, pulled out wardrobes etc looking in case something had died and was decomposing - honestly it has been that bad.As the weather became colder this winter, I noticed this smell was back, really bad. It made me think. I am a fresh air fanatic (even before this fiasco) My bedroom windows are always open day and night (always have been) but I had the flu and the shivers that go with it, so my bedroom windows had been closed. The smell wasn't just coming from my daughters room it was from mine as well. The only thing in common in our rooms were the mattresses. I hadn't got the link before because my bedroom was always well aired.I tried neutrodol powder all sorts of air fresheners, nothing made a difference. I felt a little *** but thought I'd look online to see if anyone else had thought these mattresses smelled. I couldn't believe my eyes, so many complaints, so many concerns about the chemicals used.YES these mattresses do smell. Quite a few articles say the smell goes after a few weeks or months. I have certainly NOT found this to be the case. Two years and a small fortune before it even occurred to me that it was the new mattresses that were giving off the smell. Many sites recommend using Baking Soda and plenty of airing, and I WAS going to try this. Until, after reading more articles regarding the chemicals and their possible effects on health. Following two lots of blood tests, my Daughter had her bi-annual health check yesterday. It was found that problems with her thyroid gland are increasing - again - despite every effort to keep it in check. Today, I read these mattresses can cause problems with the Thyroid! AND - the two year time line here is more than ringing bells!These mattresses are GOING - to the tip, where they belong. 'PISSED' is an understatement!
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Author
Location
Leicester, England
Loss
$4000
Review #385915 is a subjective opinion of poster.
0 comments
It took me 3 years to pay the $3000 I spent on this mattress, thinking it would be worth it for the supposedly great sleep benefits. Coincidentally (?) that is about the same length of time it took for the mattress to become unbearably uncomfortable. I am now stuck...
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Author
Location
Columbus, Ohio
Loss
$3000
Tags
Review #384841 is a subjective opinion of poster.
0 comments

TempurPedic - Cloud Supreme Hurts

Been sleeping on this mattress for over a yr now. It's hot, it sags where I sleep but is still comfortable & supportive in the middle & the edges. I'm as upset as everyone else who wasted thousands in this poor economy. The mattress looks perfect after I get up but will be talking to customer svc anyway to see if I can get a firmer one. I'll have to exchange because there's no way I can get my money back. Too bad for me. Beware - the good supportive feeling you get in the store won't last - and then comes the pain.
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Author
Loss
$2900
Review #383565 is a subjective opinion of poster.
2 comments

TempurPedic in Hampton, New Hampshire - Oh the agony

Was sold on the promise that this would be the best mattress for my back problems (two discectomies, degenerative disc disease). We've had the mattress for five years and I have been reduced to sleeping on the sofa. I couldn't even lay on the bed without pain in my hips, lower back, and shoulders. When laying on my back, the pressure point on my elbows would cause tingling plus tingling in my feet. Also, we have a dip in the middle which was a selling point that that would not happen with this mattress. I would not recommend this torture device to anyone. A rock would be more comfortable.
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Author
Location
Hampton, New Hampshire
Loss
$2999
Tags
Review #383304 is a subjective opinion of poster.
0 comments
We bought our first Tempurpedic about 7 years ago but it started breaking down. It was stillvfirm in the middle and on sides, but where we slept it was like sleeping in a bowl. Tempurdepic replaced the mattress (after a lot of arguing), but the new one broke down the...
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Author
Location
Mission Viejo, California
Review #383095 is a subjective opinion of poster.
3 comments
I purchased a Tempurpedic Cloud Luxe king sized bed in early November. I was so excited to try my new bed! The "white glove" delivery service did not deliver my bed until WELL after Thanksgiving. Okay....it took a while to get the bed to me, but ahhhh a new...
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Anonymous
#697326

Agree with you on their customer "service". I purchased a king bed which comes as two extra long twins. The first night we discovered the frames moved apart from each other ...

Author
Loss
$200
Review #380679 is a subjective opinion of poster.
2 comments

TempurPedic in Sedona, Arizona - Suffering severe pack pain with our Tempur-pedic gel bed

Worst purchased we made Tempur-pedic gel bed back pain is excruciating And it took several months to figure it out. Now we cannot return it, the warranty is up How convenient for them. I am going to the manufacture I hope more people comment regarding this maybe as a group we can get something done. I will go to your every day regular firm mattress as soon as I can get rid of this one. Has anyone had any luck with getting the manufacturer or the store where they purchased it to take it back Why do I have to come up with 100 words I just want to say mine and my husband backs are killing us and we cannot sleep in our bed
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Author
Location
Sedona, Arizona
Loss
$3500
Review #380530 is a subjective opinion of poster.
0 comments
Have had several problems with the Ergo Adjustable Bed and each time we contact customer service it takes forever. They give you another number to call. They say It is not their problem, advise replace the batteries. They recommend Duracell even though it ships with no...
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Author
Location
Charlotte, North Carolina
Loss
$5000
Tags
Review #379824 is a subjective opinion of poster.