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I purchased a Tempurpedic Cloud Luxe king sized bed in early November. I was so excited to try my new bed! The "white glove" delivery service did not deliver my bed until WELL after Thanksgiving. Okay....it took a while to get the bed to me, but ahhhh a new...
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3 comments
Anonymous
#697326

Agree with you on their customer "service". I purchased a king bed which comes as two extra long twins.

The first night we discovered the frames moved apart from each other because we have hardwood floors. Incredibly, when I emailed Tempur's customer service, the reply I got was there is no provision for attaching the two frames together to prevent them from seperating, other than to recommended I buy some plastic zip ties to put around the legs to keep them together. When I called customer service, again, no provision was engineered to connect them and I was told to purchase rubber furniture pads to put under the legs. Also, the two mattresses have about 3/4" difference in height because they are different models, which we were told at purchase could be adjusted with leg extensions to make them even.

Not true - there is zero adjustment on Temperpedic frame legs, only a couple of options for extensions of a minimum of 3", which is useless to even the height of the two mattresses. Again, customer service had no solution or explanation for why a $350 washing machine has adjustable legs but their $9000 bed set wasn't adjustable. Very weak engineering and very poor customer service. After investigating other Tempur retailers I discovered they can't get solutions or answers from their Tempur reps and have been forced to engineer work-arounds and modifications on their own.

Of course, as you might has guessed, Tempur doesn't hesitate to tell you that modifying their products voids their warranty, yet they have no solution for very simple problems. If you buy from Tempur - understand you are on your own.

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Review
#380679 Review #380679 is a subjective opinion of poster.
Loss
$200

TempurPedic in Sedona, Arizona - Suffering severe pack pain with our Tempur-pedic gel bed

Worst purchased we made Tempur-pedic gel bed back pain is excruciating And it took several months to figure it out. Now we cannot return it, the warranty is up How convenient for them. I am going to the manufacture I hope more people comment regarding this maybe as a group we can get something done. I will go to your every day regular firm mattress as soon as I can get rid of this one. Has anyone had any luck with getting the manufacturer or the store where they purchased it to take it back Why do I have to come up with 100 words I just want to say mine and my husband backs are killing us and we cannot sleep in our bed
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2 comments
Anonymous
#635800

Tempur-pedic doesn't make a gel bed for one and when you purchased, you should have asked how long the in home sleep guarantee was. Tempur-Pedic's sleep guarantee is 90 nights. A responsible consumer would have contacted them in that amount of time.

Anonymous
#677805
@Franchise

Tempur-pedic DOES put a gel in their mattresses.....I was looking at them JUST this weekend and they have started with the "cool gel" in them....also I have spoken this week to 4 different folks that have purchased the product and they've all had some of the same complaints.....too hot.....sags/holes.....lower back pain and they've ALL said if they had it to do over they would NOT buy this product and never will again! Now I don't know the folks on this site but I do know the folks I ask and there is no reason for them to lie, so I know combine what they said and what I'm reading here I won't be buying a tempur-pedic product!

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Review
#380530 Review #380530 is a subjective opinion of poster.
Loss
$3500

TempurPedic in Charlotte, North Carolina - Horrible Customer Service

Have had several problems with the Ergo Adjustable Bed and each time we contact customer service it takes forever. They give you another number to call. They say It is not their problem, advise replace the batteries. They recommend Duracell even though it ships with no name garbage batteries. I agree with other people that have posted how hot the bed is. Terribly uncomfortable and hot in the summer months. Buyer beware if you fork over your hard earned money and have an issue; Good Luck with that. We have regretted this purchase for some time. Think twice, look around, try another brand.
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Review
#379824 Review #379824 is a subjective opinion of poster.
Loss
$5000
Tags
  • Good luck

TempurPedic in Albany, New York - Horrible Pain

I bought a top of the line Tempurpedic for all of its "benefits" for spinal support. I have NEVER BEEN in so much pain. I am a side sleeper and BOTH of my shoulders DISLOCATE at night with this bed!! Additionally, I have developed both "golfers elbow" and "tennis elbow" in BOTH of my elbows. I literally cannot use my arms without excruciating pain. I have had multiple cortisone shots in my elbows and will probably need surgery on my shoulders to fix the damage. I cannot afford to replace this mattress set! I cannot BELIEVE this is the result of a mattress that is supposed to be so good for your spine! If there are a lot of us, we ought to file a Class Action Law Suit against this company.
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4 comments
Anonymous
#1151630

I agree. This bed *** sucks.

I wake up and can't feel my arms or hands The pain in my elbows is off the charts.. This is absolutely crazy. I feel like I have permanent damage. Almost $5k spent and am absolutely miserable.

Not to mention the overall body pain. I have resorted to the couch. Now I have to figure out what to do with this giant peice of ***!!! I am livid.

I want to get involved with any lawsuit out there.

This is at the very least fraud and quite possibly a more severe crime by knowingly causing physical damage to perfectly normal people with no pre existing ailments.. I want my money back and pain and suffering from the time this bed came into my life....horrible!!

Anonymous
#600218

Bought "The CelebrityBed" Tempur-Pedic Mattress in 9/99 and it has been a pain. Tried to take back,but they would only let me trade down with another Matt.I went back to store 3 days after I bought it,and was told it needed to break in.

I bought this mattress for, I am disabled with my back, plus it is beginning to sag where I sleep and also where my wife sleeps. Going to try to use the warranty and hope that works. This Mattress is killing my shoulders,arms and back.I sleep on my side and can not sleep on my back.

This might be a good Mattress if you could only sleep on your back. :sigh

midred31
#599333

i..agree.with.you.on.this.mattress..I.also.purchased.one..for.my.back.and.neck.pain,and.it.made.it.severely.worse,i.couldnt.get.out.of.the.bed,i.had.to.have.my.son.help.me.up.every.morning,and.it.caused.my.pain.to.be.severly.worse.I.would.wake.up.with.both.arms.numb.from.where.i.had.sunk.down.in.the.bed.and.put.my.neck.in.a.bind,i.finally.just.give.the.bed.to.my.son.

Anonymous
#604832
@midred31

I am disabled and was suckered into the adjustable Tempurpedic.

The adjustable went out after 1 year and the motor needed replacing and now my wife and I both get the worse back pain from these so called GREAT mattresses. I cant sleep more than 6 hours without being woke up with pain that wraps all around my body from this mattress.

I know its the mattress we traded from using the most comfortable latex mattresses in the world to these Tempurpedic things that were all talked up.

My wife gets the same pain from it. I'll wake up at times and find her asleep on the couch due to teh pain Tempurpedic causes.

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Review
#379183 Review #379183 is a subjective opinion of poster.
Loss
$4000
Tags
  • action law suit

TempurPedic in Mclean, Virginia - Rhapody pilow

I purchased this pillow from my dr. office and asked about returning it if it wasn't right for me. My dr. had told me this would be the one I should get for my neck. Well after I got it and tried it I got serious neck pain. When I went to take it back I was later informed that the company where they order it from was unable to take it back because Tempurpedic wouldn't take it back. I paid over $125 for a pillow that gave me neck pain. Tmpurpedic has a bad reputation in my mind. It comes in a plasic zip close case and that would be very difficult to try to sleep on so that it didn't touch you. Tempurpedic doesn't stand by their over priced products. Buyr beware!
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Review
#378722 Review #378722 is a subjective opinion of poster.
Loss
$128

TempurPedic in Potomac, Maryland - Online order and delivery service TERRIBLE

i ordered tempurpedic online at tempurpedic.com. i usually dont write complaints because i dont want to waste my time helping other people. i am writing this time because i am SUPER pissed. i write this to release my anger and frustration. 1. i paid additional $35 to get it in 2 days. however, after order submission, it said 2 weeks. 2. there is no one to talk to and response is some one will call you in 48 hours. a dollar store at the near by shopping center answer the phone and here at tempurpedic, $3000 order?? 3. someone emailed me that if i want to expedite, it would codt me additional $300. what a joke? they treat their customer like ***. i did not cancel the order because my back is killing me. advice -------- Do not buy online from tempurpedic.com. use local mattress store or buy other brand.
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Review
#376163 Review #376163 is a subjective opinion of poster.

TempurPedic in Longview, Texas - Mattress Store

We purchased Tempurpedic and adjustable/vib foundation frame approximately one year ago. since we purchased it at a retail store we were unable to return should we had decided to do so earlier. With expectations that the mattress would perform, in time, to our expectations, (it was noted in the mfg literature that the mattress needs time to adjust or age, don't recall the exact wording. None the less we how have a $5,000.00 purchase which does not perform as we should expect and can not return it to the dealer. I sleep the majority of my nites in my recliner. State law prohibits return of used mattress for resale even though the mattress has be in a moisture proof cover and a human body has not come in contact with it. Dealer will do nothing. My advise to any one is to find a friend that has the matteress you wish to buy and sleep on it for a couple of nites. Don't believe what you hear or read on products, Mfg and salesperson are habitual lairs.
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Review
#375036 Review #375036 is a subjective opinion of poster.
Loss
$5000

TempurPedic in Bedford, Texas - Buy Two Get one Free????

This Advertisment is deceptive marketing, yes Buy two, but get one of lower value,and 12.99 shipping.. Even the retail outlets are not informed on this, so they are misleading the customer. Also I called customer service and was put on very long hold times,finally after 3 days I made contac,.. they claim they just moved to a new office and were have phone problems,that a manager would contac me. Well I,m still waiting.. Very poor customer service,poor communication with retailers,deceptive marketing...Not happy, not happy, not happy, not happy, not happy, not happy,not happy,not happynot happy, not happy, not happy..
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1 comment
Anonymous
#603033

We had the same thing when we purchased 2 pillows from brookstone. Ridiculous advertising....

Review
#374364 Review #374364 is a subjective opinion of poster.
Loss
$259

TempurPedic in Hainesport, New Jersey - Very hot bed

Durning the winter this bed is not to bad, hard to roll over and I wake up with a back ack, but come summer it is the bed from ***, your body heat makes this the most uncomfortable bed, it is like sleeping on a heating pad. I spent $3000.00 for this six years ago and hated it. Now I am stuck with this bed and my wife refuses to spend any more money on another bed. So if you are looking for a comfortable bed stay away from this one, ! They are aware of the problem but can not fine a way to correct it . Buyer beware!
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Review
#373710 Review #373710 is a subjective opinion of poster.
Started sleeping on my fiance's tempurpedic mattress and began to get these hard painful lumps sporadically along with headaches and allergies. I have allergies but never had them so bad. Just figured my body was changing. I have sensitive skin so I just figured I...
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1 comment
Anonymous
#869607

I've seen the scientific proof. I've seen the lab reports of what these mattresses contain.

Formaldehyde and many other toxic VOC's.

There is a very good reason you were getting sick, you were sleeping on a toxic waste dump of chemicals. Tempurpedic is a bunch of liars when they say what their beds are made of is not harmful.

Review
#372747 Review #372747 is a subjective opinion of poster.
Loss
$1000