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Awful experience! Fumes caused headaches and severe sore throats and nausea. We would strip the bed each day to let it air out but nothing helped. We returned the bed 28 days later. We have a rescue cat who has always slept with us who has always been healthy And...
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8 comments
gepe53
#426591

I'm ready for a class-action suit!!if you know what to do.....do it!!! Contact me when you do as I'm one of the Tempur-suffers also!!This company is still in biz' and could careless that we all got ripped off!!

I'm ready!!!!

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Review
#245440 Review #245440 is a subjective opinion of poster.
Let me just start by saying that before we bought a new mattress we were sleeping on a $500 generic mattress. After hearing all of the hype about the Tempurpedic we went out and got the Tempurpedic Cloud. Awful. It has been 6 months now and I am a young, healthy, in...
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17 comments
Gaby20
#608197

I've had a Tempur-backache bed two weeks, had the first one 1 month. Firm at first like I NEED then it's bowl city.

I'm NOT going to pay for this bed. Took me 3 years to get my credit way up there I'll be dammed if I will suffer for it. Bought it from Mattress Firm in Jensen Beach Fl. The man there did seem to be annoyed with my first visit and low and behold they replaced it with supposedly a better much more FIRM it seemed in the store but 1 week later, BOWL city again.

Guess what, the box and seal and sell used mattress's at Mattress Firm ! I looked under this replacement today it did arrive in a box, however it has another so called better mattress material sewn to the bottom of it! I saw this pattern on the more expensive bed. Not to mention I guess the smell is the disinfectant they put/sprayed on it when it was returned from someone else.

( we watched the unload)I called only 4 days after receiving the first one and was told to I had up to 100 days to return or replace it. They will take it back or I will picket this location with a PA system like no other until the police and the media arrive.

I had Titanium installed in my low back in Aug 2012, I NEEDED a good and a firm mattress. Can anyone make any suggestions.

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Review
#244552 Review #244552 is a subjective opinion of poster.
Loss
$2000

TempurPedic in Southfield, Michigan - Tempur-pedic's lousy mattress

We bought a Tempur-pedic cloud. It felt like we were sleeping on the pavement. We went round and round with Mattress World in Ann Arbor, Michigan, and finally after 4 months, just threw the mattress out. We could no longer stand to not sleep They told us to "jump around on the mattress" to break it in. They told us maybe our room was too cold. (It was 70 degrees Farenheit). There was one small strip about 4 inches in from the edge that felt like the bed in the showroom, but no one would come out and look at it. There is NO WARRANTY. Don't believe the TV ads.
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1 comment
CrystalTopaz
#305158

Yeah and once you've jumped about on it, they will say 'no can do you've abused it and misused it.

Review
#243679 Review #243679 is a subjective opinion of poster.
I needed a new mattress after a recent hospitalization and was excited to try a Temper-pedic mattress. Wow, was that ever a huge disappointment! The entire experience left me frustrated and sore! My husband selected one of their best mattresses, and from the moment...
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6 comments
Anonymous
#370195

This mattress is a big ***.Smells so bad.Very strong chemical smell who knows how toxic it is?but me and my husband had astma, headache, nausea, dizzness ..only after half an hour on it.To spend a good part of life on it, can take all your health I believe.

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Review
#236476 Review #236476 is a subjective opinion of poster.

TempurPedic in Baltimore, Maryland - Tempur Pedic's 'GREAT' customer service delivery

Purchased a Cloud mattress a couple of weeks ago and it was suppose to be delivered today, great news so far!! Have received no call to confirm delivery today, except this morning, while at work. Guess what? The delivery people were at my door, and I was an hour and a half away. The dispatch was rude, and he hung up the phone on me!! Called his supv. and he said that I will have to wait for another week!!! And the saga goes on: called Tempurpedic last night, they had no record of delivery. called them this morning, same deal, even though the delivery people were at my door!! I got the usual run around (not my fault type), no managers on duty (I have been told they are on spring break!!!!). I asked for an upper manager's name and the answer was 'he is not going to talk to you nor do anything for you.' I just want my mattress that I paid for two weeks ago, is that asking for to much? If you want to have this great experience, purchase your next mattress from tempurpedic.com, satisfaction guarantee!! It will be an unforgetable experience
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3 comments
Anonymous
#340974

AWFUL EXPERIENCE SO FAR AND HAVEN"T EVEN SLEPT ON THEM YET!!! The company that they hired to deliver dropped the ball, never delivered, and really ruined my experience!

The customer service department really could have made this better but they are no help other than "we will contact the delivery company to arrange another date......REALLY genius!!! And miss another half days work for nothing!!!

Good try! I will never recommend this company to anyone else!!

Anonymous
#307439

My wife and I just spent 4 nights in Durango Colorado where the Ramada limited there has Tempur Pedic mattresses. The manager told me that they have been there 5 yrs.

Durango is a ski, vacation spot, meaning the motels there are used A LOT! We slep so well, that today I ordered us a Delux bed from Tempur Pedic

Tim Fisher, Pampa TX

Anonymous
#300702

you should have gotten it from 1800mattres they got mine to me in 1 hour and i got free pillows free delivery and free matress cover! no complaints!

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Review
#231359 Review #231359 is a subjective opinion of poster.
Loss
$1600
I'm very unhappy with my tempurepedic.it is so uncomfortable and hot. I spent 3000 grand on a bed that we should use As a devise for torture.every morning I wake up I am Paralyzed.my lower back hurts so bad that I can't Finish my business on the toilet without...
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9 comments
Anonymous
#520566

I recently purchased a cloud and cannot wait to return my $2000 false promise. My lower back has hurt since the first night and sleep has been hard to come by.

The salesman wants to keep pushing "its the temp. of my room and Im adjusting." I know the difference between hot and pain and this bed is the worst thing Ive ever laid upon!

New marketing ad--Get your best night's sleep MAYBE in 30 days. Back to good old spring mattresses for me!!

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Review
#230846 Review #230846 is a subjective opinion of poster.
Loss
$3000
I don't know if I'm the exception to the rule, but I have nothing but good things to say about how well Tempurpedic handles a warranty. 2 years ago, my wife and I purchased the King Celebrity. After a year, the stitching started to loosen and shift. We sent picturs,...
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6 comments
Anonymous
#522591

Amanda, get a yardstick or a level, use a ruler and you can measure the sag. My bed was purchased in 2003.

It hasn't been used much since I was in the military and away from home A LOT. Now married and out of the military, my husband and I have been sleeping on it every night only since late 2010. The past 8-12months we have noticed how it sags and how our backs hurt again. I will be calling the company about this, but ours dose sag 3/4".

Sad for such an expensive bed to not even last the warranty or promised life use. Love the bed new, but not now.

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Review
#229912 Review #229912 is a subjective opinion of poster.

TempurPedic in Olympia, Washington - Healthy Back website

Update by user Apr 07, 2011

My complaint with the Healthy Back website has been resolved.

The HB district mgr. called me & not only allowed me to vent, but made me feel like a valued customer.

I am happy with my tempurpedic mattress purchase & wouldn\'t hesitate to use the Healthy Back site again to shop.

Original review posted by user Mar 30, 2011

I went on Healthy Back website to order a tempur-pedic mattress. When I exited the site they offered a 10% off deal; so I took it thinking that 10% would at least pay for shipping charges. Since tempur-pedic pricing is fixed - it's the same no matter where you buy from I felt lucky to get some $$ off. I ordered a king size mattress for about 2 grand. Healthy Back said that they would notify me when the bed shipped. I waited 2 wks. & called HB who told me a min. of 6 times that they would call me w/updates. I never got a call. So I began calling them daily. After 6 wks. the mattress arrived (w/a 6am delivery time) and it was a QUEEN size. I called HB who again said they would call me back within 2-3 hours. Again I had to call them on a daily basis. The customer service rep. even recognized my name; but never called me back. Now 2 months later we finally received the correct bed & I have yet to have gotten a call from Healthy Back saying the bed was on its way. It was not worth saving $200 to deal with such pathetic customer service. Don't get sucked in by their 10% bait - just go directly to a store or tempur pedic web site.....
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1 comment
Anonymous
#269465

Hello! We are very sorry for the difficulty you have had with your order.

We have attempting to reach you so we can resolve this problem. We spoke with your husband last week.

Please call back Justin B. at 240.432.7967 so we can make this right for you immediately!

Review
#229764 Review #229764 is a subjective opinion of poster.
Purchased a TP bed about two years ago. First 100 days (money back period coincidentally) were great. Since then the bed is sagging worse than any conventional mattress I have ever owned. There are visible imprints in the bed on either side where my wife and I...
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10 comments
Anonymous
#709526

The Tempur Pedic is a scam based upon cognitive dissonance. People who lay out an exorbitant amount of money for a mattress need their expectations to meet reality.

I purchased a Tempur Pedic some years ago and it quickly developed an uncomfortable sag. I did not have any back problems prior to using the Tempur Pedic but I quickly developed them. When I contacted Tempur Pedic and submitted photos of the sag I was told it was not a “significant enough sag”‘. I subsequently tossed the mattress into the trash and I think a homeless person carted it away.

I purchased a high density foam mattress from a local dealer for about $400 and I have never had a better night sleep.

I purchased three more for our guest rooms and everyone that sleeps on them asks where we got them. Don’t be scammed; avoid Tempur Pedic.

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Review
#229299 Review #229299 is a subjective opinion of poster.
We bought a stratton bed and put tempur pedic on it, within four months bed was sagging to center. Lifted matteress and Ohhhh my God. There was yellow brown pink yellow black mold down the center of the bed. Called PB and they turn this over to Carl warren a company...
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6 comments
Anonymous
#1139113

Same probrolem after 4 years!! Its gross and iv been so sick now i know why

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Review
#228274 Review #228274 is a subjective opinion of poster.