Filter by rating
filters
State:
Show
City:
Show
Product:
Show
We bought a TempurPedic top of the line bed a couple of years ago. I was traveling quite a bit then and was not able to get the total painful effects that the mattress offered. Of course, the 90 day trial passed before then. Now the my husband and I can evaluate...
View full review
11 comments
Anonymous
#1272488

I have severe shoulder pain . My arms and hands go to sleep when I sleep on my side

Jeff F.

View more comments
Review
#197596 Review #197596 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Be weary of TempurPedics 90 day in home trial financed through Wells Fargo Financial. Nothing is interest free and the statment "we'll reimburse the full purchase price except for the shipping cost, you'll owe us nothing" It is also an inferred conJob that you...
View full review
2 comments
Anonymous
#356332

I financed through wells fargo and they are awesome. Pay your bill on time and youll have no issues.

If you returned it, talked to the company you bought it from.

Mattress Firm made sure when I had to return one of my tempurpedics that I was fully re-imbursed.. Before you buy, check with return policies first.

View more comments
Review
#193623 Review #193623 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$2600

I wrote tempurpedic 2yrs.ago.still waiting for answer.

we have had our tempurpedic for two yrs.i hate our bed!i have never slept all nite in it yet!married 55yrs.have never slept apart!i feel like a pretzel in it.$2,900.still owe $300.00.tried to sell it on craigslist.no takers. boy i hate complainers and here i am a big complainer!i truly think that tempur pedic is false advertising and if we all had guts to stand up to them maybe we could get a regular bed that we can sleep on.there is no sheet made for that bed!it is always a mess!
View full review
3 comments
Anonymous
#322018

I am in the process of trying to return mine. Its past the 90 day mark but either they can comply or i will take further action.

Anonymous
#216277

THATS WHY YOU SHOULD BUY FROM A LOCAL MATTRESS DEALER IN YOUR COMMUNITY. MOST WILL WANT TO MAKE YOU HAPPY WITH YOUR MATTRESS AND YOU CAN DEAL WITH THEM FACE TO FACE.

vasfar2001
#172580

Customer service is horrible at Tempurepedic.Call them everyday until you finally wear them down.

View more comments (2)
Review
#191239 Review #191239 is a subjective opinion of poster.
Product
Tempurpedic Mattress

Tempurpedic nightmare

I am having a horrible experience with Tempurpedic. I ordered my mattress over 8 weeks ago. The first delivery arrived with the boxspring only...No mattress. I called customer service and was told "it must have been lost." I waited another 3 weeks for the replacement mattress. The delivery truck arrives and has the wrong size and the wrong mattress! Called customer service and was told they would call me back with some answers. I ended up calling them today as they didnt call me back. They want to send me another mattress....I explained how upset I was and refused to wait another 3 weeks and wanted to cancel the order. Well they didnt want me to cancel so customer service stated the mattress would be delivered by July 8. So we will see, otherwise I will scream!
View full review
2 comments
vasfar2001
#172582

I finally recieved my correct mattress 11 weeks later. I called customer service everyday until it was delivered. I asked for a discount considering the inconvience I was put through....of course they couldnt do that.Do not buy from Tempurpedic online!!!1

Anonymous
#167244

I've had a very similar experience. No contact about delivery.

Wrong mattress then reorder. Delivery was wrong bed. Redelivery finds that the bed is right but the box spri g is the wrong size. Multiple, multiple, multiple calls to different people who seem extremely ***.

It's been at least six weeks since I ordered the bed and now I have a mattress with the wrong size box spring. Last we heard, the box spring was damaged inn shipping. And, oh, the people seem to lie a lot. Great bed but the worst service ever.

Worst. Ever. Worse than the unemployment office or the DMV or any government office or taking a cab driven by a drunk driver or going to the emergency room. Temperpedic is worse than all of these notorious examples of bad service.

Get your bed anywhere than from the Kentucky location.

Maybe Sweden? :(

View more comments (1)
Review
#187926 Review #187926 is a subjective opinion of poster.
Product
Tempurpedic Mattress

TempurPedic in Chicago, Illinois - Buying a Tempur-Pedic mattress at Steinhafels in Kenosha, WI is a big hassle!

I went to Steinhafels in Kenosha, WI to purchase a Tempur-Pedic mattress. I knew exactly what I wanted before arriving. The first bad sign was when I saw their delivery truck being towed on Hwy 50. The second, third and fourth signs occured when "Jennifer", the sales clerk, kept moving from computer terminal to computer terminal to find one that worked with a printer that also worked so she could complete the transaction. That's not the problem though. The real problem lies with the fact that delivering to Burlington on Saturday would not be a problem. When I was notified via email that my mattress was available for delivery, I was told they did not deliver to my area on Saturday. I explained I was told this would not be a problem when I made the purchase. "Well, we don't deliver to that area on Saturday" was the response. No apologies, no effort to resolve the problem. I may have to cancel the order. I will keep you posted. http://www.steinhafels.com/ http://www.tempurpedic.com/
View full review
Review
#186183 Review #186183 is a subjective opinion of poster.
Product
Tempurpedic Mattress
I bought the cloud supreem at Garrisons in medford Oregon with my hard earned money $2300.00 to help with my many injuries incured while serving my country. I was assured this was the one. After a week I was hurting all over but I was told just give it a chance. Some...
View full review
9 comments
Anonymous
#1173311

You are a whiny wimp.

View more comments
Review
#184557 Review #184557 is a subjective opinion of poster.
Loss
$379

TempurPedic in Hindman, Kentucky - No Questions Asked? HA!

Am getting the run-around on trying to return this harder-than-the-floor mattress from Tempur Pedic. I get headaches, shoulder aches, hip pain, and a backache that lasts til evening! I am within the 90 day in-home trial and can't figure out what part of COME GET IT do they not understand! TP says the local store is responsible and the local store says vise versa! I am just so upset. You would think a reputable company would be true to their word, but the all-mighty dollar speaks greater these days, I guess! SCREAMMMMMMMMMMMMMMMM! AHHHHHHHHHHH!
View full review
7 comments
Anonymous
#423313

I purchased the tp cloud supreme. After two weeks i started waking up to back pain and shoulder numbness.

The cloud started to sink in the middle and was replaced after about a year. They will not give me a different model but i was not charged anything for the return. I told the rep who sold too me if this one does the same thing i want a different model. Not to happy with this bed.

I just came back from a holiday and the cheap bed i slept on there was much more relaxing. Do not buy this cause all you will hhave is nightmares.

Anonymous
#281658

"If you bought it from a store then your likely SOL."

Needs further explanation.

Anonymous
#129966

I am having the same problem, but I bought it straight from tempurpedic, and the mattress hasn't got here yet and they still want to charge me shipping.

Anonymous
#129280

send them a certified letter requesting the bed be picked up, You are in the 90 day return policy period, if they do not pick it up, dont pay. If you have paid, stop the charge. If you can deliver it to the store that sold it to you if thats who told you about the 90 day grace period.

Anonymous
#117266

Contact your state's Attorney's Generals office. Let the store and Tempurpedic no what you're doing. You'll get your situation resolved.

Anonymous
#115262

The store will take care of you.

Anonymous
#110223

Did you originally buy it from their tempurpedic.com or a store? If you bought it from a store then your likely SOL.

View more comments (6)
Review
#169318 Review #169318 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$2656
Our Tempur Pedic is sagging in the middle, I feel as if I'm fighting to stay on my side of the bed. Maybe this is why my back is killing me. The other thing is this, it is true that you don't disturb the other person when you move or get out of bed, except for the fact...
View full review
38 comments
Anonymous
#882420

Worst purchase of my life! Spent almost 4K on a tempurpedic, only for it to start sagging in the middle after less than 4 weeks.

Customer service was a joke and they refused to replace, even though we had purchased their warranty.

Wish I had taken their punk azzes to court! I have made it a point over the years to talk people out of wasting money on anything this company sells.

View more comments
Review
#168858 Review #168858 is a subjective opinion of poster.
Loss
$2000
I can sleep on anything, this is not an indictment regarding the mattress. Tempurpedic sells it with an automatic adjustable mechanism, like a hospital bed. We bought this king size bed new in 2006 for lots of money. It has two electric motors that move the bed up...
View full review
11 comments
Anonymous
#1102598

I have had mine for 9 years without any issues.

View more comments
Review
#168267 Review #168267 is a subjective opinion of poster.
Product
Tempurpedic Mattress
My new Tempur-Pedic Classic is...***. I don't know how well it sleeps because I've had the mattress in my house unwrapped, "airing out" for 28 days and I've never slept on it. I and my pregnant wife have been sleeping on our pull-out couch for a month now...
View full review
40 comments
Anonymous
#1264210

I have experienced the same thing. It is now 2017 and this company has done nothing to fix the issue of perpetual offgassing. Very upsetting considering we spent $5000 on our bed.

View more comments
Review
#165004 Review #165004 is a subjective opinion of poster.
Product
Tempurpedic Mattress