We bought a temperdic mattress 7 years ago . It developed depressions where we laid.
Read all of the complaints about getting no support about the 10 year full replacement. I took the necessary pictures. Did the quarter measurement and waited. Thinking, after reading the bad reviews that they would not honor my warranty, I started to look for a replacement mattress.
To my surprise, they honored my 10 year full replacement warranty. We not only got a new mattress but a new foundation and steel frame.
This happended within 2 weeks. The smell of the new mattress lasted 1 day opened the window, it was gone
Product or Service Mentioned: Tempurpedic Mattress.