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TempurPedic in Fountain Hills, Arizona - Very little if any interest in warranty claims

2.0
Details
Told a salesman we were looking for a new mattress but we did have a problem with a 7 year or king size. He said to call and 888 number and sugggested we wouldn't be covered by the warrantee. Nice huh?
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Review
#1634471 Review #1634471 is a subjective opinion of poster.
1.0
Details
I would never buy this mattress again - It's horribly expensive, terribly uncomfortable - sleeps hot hot hot and when you live in Arizona, you don't need hot! My husband has back problems and we hoped this mattress would help him but instead it made his back much much...
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Review
#909100 Review #909100 is a subjective opinion of poster.
Product
Tempurpedic Tempur-flex Medium Mattress
Cons
  • Mattress at all
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Sore Back

Tempurpedic Mattress Review

1.3
Details
A terribly uncomfortable mattress. Paid $4800 for it & Ashley or Tempurpedic will do nothing so you live with it. Have complained to both & we're stuck with it. A darn shame
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Review
#875499 Review #875499 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
DO NOT BUY!! My boyfriend and I needed a new bed bad. We both love the foam mattresses. I didn't want to purchase a Tempurpedic from the start. I researched all the bad reviews, not to mention I felt they are WAY over priced. He however had his heart set on one, so I...
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Review
#672403 Review #672403 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality

TempurPedic in Surprise, Arizona - Refund for a bed frame that we refused

We ordered a king size cloud supreme with foundation and a bed frame, when we bought our head board we did not realized that it already has a bed frame. When we got the tempurpedic bed we told the delivery guy that we will not need the bed frame since we already have it. The guy from Exel which tempurpedic used to deliver their products to their customer called tempurpedic and talked to a customer support person. I asked the exel guy to pass the phone to me so I can speak to the tempurpedic lady about the return. It was a very pleasant conversation. She told me that it will cost more money for them to ship it back so, she will just give me the refund of 89.99 + tax and I can just donate the bed frame to anyone. Two weeks after that conversation, I did not see any refund from them, so I called and as usual the wait time is about 15-20 minutes, then you get a person that can't help you because they're not the right people to answer my question, they put me on hold one more time and finally when they pick up my call there's an actual person that is supposed to be resolving this kind of issue. His name is Dan, i did not get his last name and I don't think he will give it to me. After I told him about my issue, he told me in a condescending way that there is no record of a refund on my account.So I asked him, are you telling me that the lady I talked to lied to me, and he said yes, then he realized he's not supposed to say that and said, I don't see any note of refund on your account, but I will help you, I have to call exel first and make sure you did not have the bed frame, only then we will refund you, after he said that I was waiting what's next, he was not telling me anything or explain if I should call them to follow up or do I just wait. Finally I ask, what's next, and he said if you're listening to me I already told you that's what I'm going to do. For these employee of Tempurpedic, they obviously not happy with their job, a good customer service is not their priority. I've never encountered the most condescending person, until I made this call to them. Now I regretted giving them a good rate on their survey. I should have wait before I fill that survey up.And also I am still waiting for the refund that is probably not going to happen.
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Review
#425054 Review #425054 is a subjective opinion of poster.
Product
Tempurpedic Bed
Loss
$90
Tags
  • Imee

TempurPedic in Sedona, Arizona - Suffering severe pack pain with our Tempur-pedic gel bed

Worst purchased we made Tempur-pedic gel bed back pain is excruciating And it took several months to figure it out. Now we cannot return it, the warranty is up How convenient for them. I am going to the manufacture I hope more people comment regarding this maybe as a group we can get something done. I will go to your every day regular firm mattress as soon as I can get rid of this one. Has anyone had any luck with getting the manufacturer or the store where they purchased it to take it back Why do I have to come up with 100 words I just want to say mine and my husband backs are killing us and we cannot sleep in our bed
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2 comments
Anonymous
#635800

Tempur-pedic doesn't make a gel bed for one and when you purchased, you should have asked how long the in home sleep guarantee was. Tempur-Pedic's sleep guarantee is 90 nights. A responsible consumer would have contacted them in that amount of time.

Anonymous
#677805
@Franchise

Tempur-pedic DOES put a gel in their mattresses.....I was looking at them JUST this weekend and they have started with the "cool gel" in them....also I have spoken this week to 4 different folks that have purchased the product and they've all had some of the same complaints.....too hot.....sags/holes.....lower back pain and they've ALL said if they had it to do over they would NOT buy this product and never will again! Now I don't know the folks on this site but I do know the folks I ask and there is no reason for them to lie, so I know combine what they said and what I'm reading here I won't be buying a tempur-pedic product!

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Review
#380530 Review #380530 is a subjective opinion of poster.
Product
Tempurpedic Bed
Loss
$3500
My husband an I purchased a Tempur Pedic king bed several years ago.It is advertised to last 20 yrs......that's a joke!! We got it and the first thing we noticed it smelled terrible like a chemical.We contacted the company many times and their reply was lame.As...
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10 comments
Anonymous
#549626

third mattress still have fish odor

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Review
#295906 Review #295906 is a subjective opinion of poster.
Product
Tempurpedic Bed

I wrote tempurpedic 2yrs.ago.still waiting for answer.

we have had our tempurpedic for two yrs.i hate our bed!i have never slept all nite in it yet!married 55yrs.have never slept apart!i feel like a pretzel in it.$2,900.still owe $300.00.tried to sell it on craigslist.no takers. boy i hate complainers and here i am a big complainer!i truly think that tempur pedic is false advertising and if we all had guts to stand up to them maybe we could get a regular bed that we can sleep on.there is no sheet made for that bed!it is always a mess!
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3 comments
Anonymous
#322018

I am in the process of trying to return mine. Its past the 90 day mark but either they can comply or i will take further action.

Anonymous
#216277

THATS WHY YOU SHOULD BUY FROM A LOCAL MATTRESS DEALER IN YOUR COMMUNITY. MOST WILL WANT TO MAKE YOU HAPPY WITH YOUR MATTRESS AND YOU CAN DEAL WITH THEM FACE TO FACE.

vasfar2001
#172580

Customer service is horrible at Tempurepedic.Call them everyday until you finally wear them down.

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Review
#191239 Review #191239 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Paid 3000.00 dollars for a new bed that we can not sleep on. The ordor is so bad it makes us sick. Have had the bed over two weeks and it still stinks to bad to sleep on. I was told the only way to get rid of the smell was to sleep on it. This bed is a joke and...
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12 comments
Anonymous
#443507

when we first got our bed it was great, but it now sag on one side and the memory is gone. its like sleeping on hard surface and not at all comfortable i would not buy another one or recommend them to anyone

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Review
#145519 Review #145519 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$3000

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

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