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TempurPedic in Los Angeles, California - I wake up with back pain daily

1.0
Details
We bought a king size Tempurpedic from Ashley's. the first 6 moths was great then the mattress start sinking from the left and right side where we sleep and there is a hump in the middle of it. We contacted Ashley's the referred us to tempurpedic, a guy came to check it out he said it's going lower but not lower enough to do anything about it. I wake up with back pain everyday, I start sleeping in the guest room. I will never ever recommend this trash to anyone. It's over priced for garbage product.
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Review
#1577599 Review #1577599 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$45000
Preferred solution
Let the company propose a solution

TempurPedic in Auburn, California - My split King Tempur-pedic

3.0
Details
I’ve been waiting almost a month for a remote head technician came out he talk to customer service on the phone told him what was wrong with it but they had sent him the wrong thing that was wrong and now I have to wait another two more weeks because my bed is controlled with my wife’s very uncomfortable and very dissatisfied with Tempur-pedic
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Review
#1168630 Review #1168630 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Poor customer service
1.0
Details
Four years ago i bought a defective piece of junk from Raymour & Flanigan in West Hartford, CT. Now i have been trying to get them or Tempur-Pedic to do something about it. This mattress is a cheap piece of junk that did not hold up. It was comfortable for about a...
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3 comments
Anonymous
#1290238

did you have any luck. I have same mattress, $4,000+ - too soft after 2.5 years of light use (140#) person

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Review
#936428 Review #936428 is a subjective opinion of poster.
Product
Tempurpedic Tempur-Сloud Luxe Soft Mattress
Reason of review
Bad quality
1.4
Details
I purchased my Temp about two years ago. About a month later I started having joint pain and back pain. After hearing all the hype of the bed, I didn't put two and two together to realize it was the bed. I travel for work and when I would be gone my pain would begin...
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1 comment
Anonymous
#1207570

My wifey and I just purchased our new bed last July 2016, it is the Teperpedic Cloud Elite, and I'm in heaven. It's like I'm back in the Womb....

We couldn't be happier. Yes it is a little warm, but we live in the northern part of the US, so it is a huge benefit.

Oh, and I have had lower back issues for 40 years, and now I hate getting out of bed!

Review
#906747 Review #906747 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Has destroyed my back and shoulder joints
Loss
$4000
Preferred solution
Let the company propose a solution
THE TEMPURPEDIC WAS DELIVERED ON MONDAY MORNING. BY MONDAY LATE MORNING THERE WAS A TOXIC ODOR THROUGH OUT THE ENTIRE HOUSE. THE MATTRESS MADE ME SICK. I HAD FLU LIKE SYMPTOM BUT WORSE. THEY TOLD ME THE ODOR WOULD LAST A FEW DAYS, AND THAT MY MATTRESS WAS PROBABLY...
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Review
#826328 Review #826328 is a subjective opinion of poster.
Product
TempurPedic Tempur-cloud Extra-soft Mattress
Reason of review
Bad quality
Claims about mattresses and customer service are false. Had my Rhapsody Breeze for less than 1 year and it has sagged almost 1 1/2 inches in the center where my husband and I sleep. Also faulty was the standard foundation. Submitted initial claim but they didn't...
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Review
#809314 Review #809314 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
1.0
Details
Our adjustable base stopped working and customer service was rude and unhelpful. They said if a tech came out and didn't have the parts they needed and had to come out a second time, that we would be charged for both visits. We did all the troubleshooting we could...
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Review
#723886 Review #723886 is a subjective opinion of poster.
Cons
  • Quality of bed frame
  • Terrible customer service
  • Lack of customer service
Reason of review
Poor customer service AND bad quality
Loss
$700
Preferred solution
Full refund
1.0
Details
Guy tried to sell me the floor model that everyone at the county fair was trying out. Thousands of sweaty bodies and dirty shoes all over the bed and he tries to sell it to us to save a whopping 400 bucks on a 5000 dollar bed! He said they would sanitize it first, and...
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1 comment
Anonymous
#1060912

Why did you check $5,000 for monetary loss when you spent no money? Your complaint has nothing to do with the mattresses.

Review
#695081 Review #695081 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Poor customer service
Loss
$5000
1.0
Details
I received the wrong color Tempur-Pedic sheets that were ordered online. I contacted "Customer Service" when I could find no information with the shipment or online on how to return the sheets. When I explained that I received the wrong color, the rep asked if they...
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Review
#694902 Review #694902 is a subjective opinion of poster.
Product
Tempurpedic Bed
Cons
  • No exchange policy when receive wrong color
  • Lack of customer service
  • No return policy
Reason of review
Poor customer service
Loss
$257
Preferred solution
Full refund
Tags
  • Tempur-pedic No Return Policy

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

Compare TempurPedic to

Sleep Number
Sleep Number
1063 reviews
1.8
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TempurPedic in Los Altos, California - Severe sag spots after 9 months... piece of junk

1.0
Details
After 9 months sleeping on this firm Tempurpedic mattress there are permanent "valleys", low spots on the mattress. These are visible when off the bed and when you get in the bed you "fall in" the gap. I weigh 180 pounds, not excessive for a male. My wife is not heavy either. Regardless, this overpriced piece of junk now has a permanent sag in two spots, where we sleep. I will NEVER buy another Tempurpedic. I will get a standard box spring or a sleep number. But this overpriced piece of junk is about to be flushed. An expensive mistake. Don't believe in the marketing hype.
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3 comments
Anonymous
#1036609

Better do your research before buying Sleep Number! I've read quite a few negative reviews!

Anonymous
#996522

We bought one of these over priced beds too. Though we are not having the problem of sagging spots.

We find the bed to be down right uncomfortable. I'm a side sleeper and if I should happen to have a non waking night, i wake up with my hip feeling bruised.

Have not had one single night of sleeping better. We both wake up feeling beat up basically, just a very bad purchase.

Anonymous
#1001979
@Anonymous

My boyfriend has a bad hip and he is in constant pain.

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Review
#651991 Review #651991 is a subjective opinion of poster.
Cons
  • Permanent valleys and sag spots
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution