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Claims about mattresses and customer service are false. Had my Rhapsody Breeze for less than 1 year and it has sagged almost 1 1/2 inches in the center where my husband and I sleep. Also faulty was the standard foundation. Submitted initial claim but they didn't...
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Review
#809314 Review #809314 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
1.0
Details
Our adjustable base stopped working and customer service was rude and unhelpful. They said if a tech came out and didn't have the parts they needed and had to come out a second time, that we would be charged for both visits. We did all the troubleshooting we could...
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Review
#723886 Review #723886 is a subjective opinion of poster.
Cons
  • Quality of bed frame
  • Terrible customer service
  • Lack of customer service
Reason of review
Poor customer service AND bad quality
Loss
$700
Preferred solution
Full refund
2.0
Details
Bought a Tempur-pedic Choice Luxe, Very expensive but I liked the adjustability. Just short of two years from purchase, one of the air chambers developed a leak. Without the air in an air adjustable memory foam bed it is just a soggy hole with no support. Called...
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Review
#641372 Review #641372 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Pros
  • Store where i purchaced
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$4100
Preferred solution
Fix my bed so I do not have to sleep on the couch for from two weeks to two months, or refund my purchase.
Tags
  • Choice Luxe

Tempurpedic matress causes body pain

Replaced Foster and Stearns pillowtop matress with Tempurpedic Cloud. Pain started from night one and now for 2 months. Both wife and I have woken up with completely numb arms for first time in 24 years. Matress is as hard as a rock and trying to sleep on side is difficult at best. Wife just had spinal fusion surgery which is why we purchased bed. The support the bed offers is too firm and the name Cloud is misleading. I have chronic neck pain that was not present on old bed. Stiffness in shoulders and base of neck persist throughout the day. We strongly recommend against this bed for anyone who has a nervous system. Tempurpedic informed us that it takes time to break the bed in. We will be broken long before the bed is!
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3 comments
Anonymous
#342187

I am the proud owner of a cloud supreme, and would not trade it for anything. The first week was awful.

It felt like I was sleeping on a brick. Now, I dont want to get out of bed in the morning. It is the most comfortable thing i've ever slept on.

I just hope the stories of the mattress sagging and other issues are only isolated incidents. Love my Cloud!!

Anonymous
#244619

Couldn't agree with you more believer... if your body is used to sleeping on an innerspring mattress and you change that it will take some getting used to.

You are going from something that uses springs to push against/support your body to something that is springless and has nothing that pushes against it. Instead of you contorting your body to get comfortable on the mattress, the mattress is molding/fitting your body.

It is a totally different experience... that DOES take getting used to but it is so worth it.

Anonymous
#234671

It took me about 3 mths to not wake up feeling like I had been beaten with a baseball bat through out the night.I would cry when it was time to go to bed b/c I hated the mattress so much. I never slept for more than 2 hrs at a time.

HOWEVER, 6mths in I would not trade the "breaking in" phase for anything. I love my mattress now! It truly is amazing how well I sleep and how great I feel. I think the breaking in period is more your body adjusting then it is the bed.

Its so worth the pain at first. I always wanted to be one of those people that could fall asleep as soon as they lay down and now I am.

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Review
#210452 Review #210452 is a subjective opinion of poster.
Loss
$3

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

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