TempurPedic
Reviews and Complaints
Kicked from department to department
User's recommendation: Run don't walk
Warning for new buyers
- Uncomfortable
- Overpriced
Preferred solution: Full refund
User's recommendation: Higher price does not anyways mean better
CAVEAT EMPTOR: TEMPUR WON'T SUPPORT WARRANTY PROMISE
Tempur-Pedic's most expensive mattress and foundation (plus pillows, etc.) were purchased years ago at a price point well above the now-crowded foam market's. However, a few years into the purchase & enjoyment, the foam dented deeply without recovery.
It has changed our lives by depriving us of adequate REM sleep, aggravating neuropathy, plus frustrating us with no customer service satisfaction! I'd broken my neck & suffered additional physical trauma. Unfortunately, Tempur-Pedic has failed to stand by its own warranty, offering instead an obstacle course of bureaucratic impediments without fulfillment or closure! Don't trust them, folks...
Here's how it plays out:
* You return to the place of purchase to find that they've changed ownership because it's a mattress franchise.
* The Tempur product purchased a few years ago has either changed or no longer exists.
* The new owners provide a national customer service contact for Tempur-Pedic & you call, trusting a reputable brand & enterprise to satisfy its side of the contract in good faith.
* Instead, they ask for verification of purchase & the actual tags from the mattress.
* You photo those and/or send them in, but they then tell you that you need a DIFFERENT set of tags after having failed to specify originally which ones they needed.
* After receiving the proper identification, verifying your qualification for warranty coverage, they next REQUIRE ACTUAL MEASUREMENTS OF THE INDENTATIONS!!!!
Your discomfort isn't adequate for coverage; no, they need to validate that your expensive purchase of their top product failed to certain parameters!
* So, you retrieve a yardstick and a level, measure the failed density of Tempur-Pedic's premiere product & send those in.
* They then respond with an "inadequate method of measurement" correspondence, requiring a repeat to specific parameters of THEIR process--ALL WHILE YOU ARE QUITE LITERALLY LOSING SLEEP BECAUSE OF THEIR FAILED PRODUCT!!
* Next, they may affirm that you've qualified for a refund, but Tempur-Pedic takes no initiative in reaching out to inform you of a protocol for finally receiving compensatory costs recuperation or bringing closure to your claim. You're left with a failed product needing disposal & compensation.
DON'T DO IT, FOLKS!!! IF YOU FAIL TO HEED THIS WARNING, KEEP YOUR DOCUMENTS (PROOFS OF PURCHASE, MATTRESS TAGS (PERHAPS EVEN YOUR OWN PROOF OF HUMANITY--LOL) & HAVE SOME SCIENTIFIC TOOLS AVAILABLE TO PROVE THAT THEIR PRODUCTS HAVE FAILED AS POORLY AS THEIR PROMISES TO STAND RESPONSIBLY BEHIND THEM.
Dr.
H. Massey
Preferred solution: Full refund
Sleeping in Pain | Claim Denied
My wife and I purchased a tempurpedic Cloud Supreme Breeze four years ago. We invested a little over 5k with all of the bells and whistles.
Recently my wife and I started experiencing lower back pain. We quickly realized it was from our mattress. We submitted our claim after following the detailed way( measure with a quarter and straight edge to determine depth of sag). However, our response was a standardized no.
Tempurpedic is definitely a brand that we did not think we would receive this type of response from.
The response said we don't have a valid claim, however, our lower back pain and discomfort says otherwise. This is unacceptable.
- Warranty process
- Miserable quality and customer service
Preferred solution: Let the company propose a solution
Resolved: False warrenty
defective product replaced.
After 4 letters from the company refusing to honor the warranty I wrote the initial review, filed a complaint with the BBB and threatened legal action. The company finally agreed to replace the defective mattress for a $175 delivery charge and a replacement has now been obtained. I consider this issue resolved.
- Warrant and customer service
- Terrible customer service
- Premature product failure
Preferred solution: Replacement of defective product
Garbage!
TempurPedic mattress's are the biggest scam going amongst all mattress scams out there. Spend a fortune with big promises, and get a piece of crap.
Not a day goes by that we do not wake up sore with lower back pain, neck pain, shoulder pain, and sometimes middle back pain. I weigh 250 and was fine at first being a firm model we bought, but after a couple months, I found that I sink into this this like a rock. The foam does not hold its support as required, gets softer with age, but that is not covered under the warranty I am told. There is no "compression" test for warranty, only the constant depression or sagged version.
This is where they get you, and memory foam will expand back to its original size, although the support strength will not be there. So trying to find a 1-1/2" depression that stays is difficult. However if you took a weight that measured compression, you would find the problems right away. $3500 right out the window, so save your money and go buy a $500 bed every few years instead.
Don't get conned into long warranty's as they mean nothing in the end really.
Over the last 25 years we have tried all versions, and the cheapest ones have now shown to be the best. The mattress industry is one of the biggest money makers for manufactures and scams going.
- Permanent valleys and sag spots
Preferred solution: Full refund
Tempurdic 25 year warranty
- Warranty issue
- Product warrent
- No return policy
Preferred solution: Let the company propose a solution
Mattress nightmare
- Saleman
- Product warrent
- Quality
- Product or warrant
Preferred solution: Deliver product or service ordered
Beds are not quality!!!
Is it the mattress, or isn't it the mattress?
Preferred solution: Deliver product or service ordered
Terrible Customer Service and Warranty not worth paper written on
Our mattress is 6 years old and when we purchased it the warranty was 10 year full replacement the next 10 years depreciated replacement. Our mattress has indentations on my side and my husbands side causing back pain every day.
The company requested I take pictures using a quarter and a ruler which we did but the indentations are not very visible on the pictures becuase the mattress raises up some when you get off but sinks teriibly as soon as you lay down. I am petite person so it is not caused but heavy weight, it is just defective. I requested they send someone to do an inspection and was told they did not have anyone in area to send and they have rejected our claim. So we spent thousands of dollars on a mattress that has now caused back problems.
I was not requesting a refund, just a replacement mattress.
Their wonderful 20 year warranty is not worth the paper it was written on and their customer service is terrible. It would have better to buy a cheap but comfortable mattress and replace it every couple of years.
- Warranty issue
Preferred solution: Let the company propose a solution
Oh My Aching Back!
- Mattress at all
Lower back pain
- Quality
- Warranty issue
- Its miserable
Preferred solution: Full refund
Tempurpedic Mattress Review
- Lack of customer service
Tempurpedic Mattress Review
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Same here. My hip hurts badly every morning if I use only the mattress and not the additional pad I had to buy to help cushion.