Contact TempurPedic Customer Service
TempurPedic Phone Numbers and Emails
Toll-Free Number:
-
(800) 821-6621Past Order(s)
Customer Service:
-
(888) 811-5053Sleep Expert
-
(800) 753-1130
-
(800) 613-8292
TempurPedic Emails:
How to Contact TempurPedic Customer Service?
Most Popular Number:
| Total calls: 336 | Issues resolved: 13 | Last call: Mar 6, 2025 |
TempurPedic Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TempurPedic Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TempurPedic is 8008216621. 70% of consumers used this number to address their issues and concerns.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 4 minutes.
Be prepared for the call as TempurPedic may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TempurPedic Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TempurPedic is 8008216621. 70% of consumers used this number to address their issues and concerns.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 4 minutes.
Be prepared for the call as TempurPedic may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call TempurPedic mainly because of product/ service, request for information, shipping and delivery.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact TempurPedic is customer.service@tempurpedic.com. 88% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
TempurPedic Website:
TempurPedic Help Center:
Corporate Office Address:
TempurPedic Customer Service Reviews
It has taken 8 1/2 months to file my warranty for my mattress, every time I submit my pic's, they would claim they need more pics, i have submitted more than 150 pics, they still wanted more, with my receipt , bed tag. With no response i ask to speak with manager Marty Korse hung up on me, stating they can't move forward until I submit more pics, I inform him that I have sent over a 100 pics, he stated that until I submit the additional information he couldn't help me, so I submitted more pics with a quarter, still no response for my warranty, I paid over $10,000 for these sunken mattress, I believe that the warranty Dept take customers through this lame process, hoping customer would give up, I not giving up until temper pedic honor their commitment to their warranty process, can't get through to their so call corp office, send several emails to corp with no reply after months of trying to resolve this ridiculous situation, I came to the conclusion
they don't care about their customers, temper pedic only cares about money, only care about ripping their customers off with their obscene over the top prices for their products, prices don't match their poor quality for their products, it's more than obvious temper don't want to honor their commitment to their customers, they will take you through all this back N forth for their own warranty commitment, to finally stop replying to emails , marty korse hung up on me several times The other manager claim he would help was John Stith only to ignore all my emails to him.
What a JOKE this company is an fraud. I will NEVER recommend anyone to temper pedic, poor quality, poor workmanship, poor customer service.
CUSTOMER SERVICE IS GETTING PAID, To LIE TO temper pedic CUSTOMERS AND DELAY THEIR PROCESS, LIE SO MORE , HOPING THE CUSTOMER WOULD SAY FORGET IT. NOT HAPPENING!!!
My new Tempur-pedic bed came damaged and had to be returned. I already waited 2 weeks but it would be 2 more weeks for another bed.
When I cancelled my order I was charged $175.
So I bought a bed locally and it was delivered in 3 hours. Tempur-pedic beds maybe a great bed but customer service sucks.
How Good is TempurPedic's Customer Service?
Summary of TempurPedic Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TempurPedic?
Product/ Service Question:
- “Tech support”
- “Warranty claim”
- “Base not working”
Request for Information Question:
- “How to work the bed”
- “Ask about bed frames and a few other”
- “Need to talk to live person”
Shipping and Delivery Question:
- “Order placed for repair not received”
- “Order not received”
- “My mattress topper have not received a receipt”
Return/ Replace Question:
- “I need to return a temperapedic mattress I have had less than a week and they won’t refund”
- “Return a remote control”
- “Return”
Payments and Charges Question:
- “Make a payment”
- “I was double charged in my bank account”
- “Billing”
Staff Question:
- “Service help”
- “Service needed”
- “Service question”
Account Question:
- “My active breeze will not accept the QR code to set up AI sleep”
- “Controal locked out”
- “You took $602.93 out of my account extra over two weeks ago still have not received a refund”
Refund Question:
- “Refund request”
- “I need my refund”
Activation/ Cancellation Question:
- “Cancel application”
- “Cancel an order”
- “I cancel my order on December 12 and I haven't got my money back”
Cards Question:
- “Tried to place an order took my credit card number and I have no response I need an immediate call from you”
- “Get my card (I m sales associate”
- “Where to mail 2007 warranty card”
Employment Question:
- “I feel like I'm being racially profiled many other people have gotten their job back and work there multiple times I would like to talk to somebody higher up about Hagerstown's temper Sealy's HR gym”
Other Question:
- “Remote problem”
- “Mattress”
- “Bad bed”
Compare TempurPedic Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
