TempurPedic Phone Numbers and Emails

Toll-Free Number:

  • (800) 821-6621
    Past Order(s)
Send Message

Customer Service:

  • (888) 811-5053
    Sleep Expert
  • (800) 753-1130
  • (800) 613-8292
  • (888) 386-0356

Accounting/ Billing:

  • (800) 431-5921

Legal:

  • (859) 455-1000
    DMCA Inquiries

TempurPedic Emails:

Customer Service
Legal
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact TempurPedic Customer Service?

Most Popular Number:

(800) 821-6621
Past Order(s)
Total calls: 289 Issues resolved: 12 Last call: Apr 10, 2024

What Is the TempurPedic Phone Number?

To get advice from the sleep master, call the support number 888 811 5053. The sleep master can provide you with details about the types of products, their purpose and the way of usage. TempurPedic customer service advises clients on the optimal sleep equipment to use in each case. When you have some troubles with orders, all questions can be addressed to the telephone number 800 821 6621.

What Is the TempurPedic Return Policy?

The 90-night trial of the mattresses is the program that allows you to return the item within 90 days. When buyers do not like the product, they have to call 800-821-6621 and report about it to get further instructions. The working hours of the TempurPedic customer service phone number are Monday through Friday from 8 a.m. to 8 p.m. EST. All the products have a 10 years limited warranty. The shipping fees and logistic expenditures are not the subject for the refund.

What Is the TempurPedic Corporate Office Address?

The TempurPedic address is Tempur-Pedic North America, LLC, 1000 Tempur Way Lexington, Kentucky 40511, United States. The address of the corporate office is used for reaching different departments of the company, including legal. To solve questions related to ordering, you have to find a retailer in your area. To make it, open TempurPedic website and press on the right top corner of the site. Find a retailer, and enter your ZIP code to review the list of the nearest offices.

Can I Email TempurPedic Customer Service?

The TempurPedic email is customer.services@tempurpedic.com. It serves for sending written requests on different types of questions. The answer will come in a few working days. The other way to turn to the customer care department in the written way is the TempurPedic live chat. Its icon is on the right-hand side of the site.

PissedConsumer Club

Contact Information

TempurPedic Website:

TempurPedic Help Center:

Corporate Office Address:

Tempur-Pedic North America, LLC
1000 Tempur Way
Lexington, Kentucky 40511
United States

TempurPedic Customer Service Reviews

1.5 / 5
Poor
Guest-5711389
My experience with Tempur-pedic customer service.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My new Tempur-pedic bed came damaged and had to be returned. I already waited 2 weeks but it would be 2 more weeks for another bed.

When I cancelled my order I was charged $175.

So I bought a bed locally and it was delivered in 3 hours. Tempur-pedic beds maybe a great bed but customer service sucks.

Read full review
John G Hmo
Customer Service Contact
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have waited and waited for a customer service person. I do have time to sit by my bed and wait for a call-back sometime within the week that it takes them.

Need to staff the call center with immediate service. I guess this is their level of support after spending $13,000 on their product.

Very poor customer service for technical support. I will not be recommending TempurPedic products to others.

Read full review
Nona H Fwi
Exchange
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Cant reach any customer service rep to help with an exchange of a 3 day use power base that is not working properly. They make it almost impossible to take care of your issue.

Read full review
Guest-4994056
Product Return
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

6 ATTEMPS OVER THE LAST 20 DAYS TO RETURN AN ITEM WITH ABSOLUTELY ZERO RESOLUTION.
TEMPUR PEDIC CHARGES AN OBSCENE AMOUNT OF MONEY FOR ALL OF THEIR PRODUCTS. HERES A THOUGHT..REINVEST THAT MONEY IN THE COMPANYS CUSTOMER SERVICES AND TECHNICIAL ASSISTANCE!!!

THIS COMPANY IS A JOKE.

WILL BE RETURNING THE BED AND GO ELSEWHERE. IT WILL BE WORTH LOSING THE $250!!!

Read full review

How Good is TempurPedic's Customer Service?

Graeme Mmh
Graeme Mmh
Feels Satisfied | Jan 24, 2024

Extremely helpful. Knowledgeable. Polite

Read full quote
Tennille Qes
Tennille Qes
Feels Disappointed | Nov 27, 2023

So far, I haven’t gotten any

Read full quote
Kylin Qro
Kylin Qro
Feels Satisfied | Oct 27, 2023

I am hoping I got some help with them
To get some money back from my warranty. I need to buy a new mattress that will be so much comfortable since I have back and neck pain.

Read full quote
Jaylene Rbe
Jaylene Rbe
Feels Disappointed | Oct 25, 2023

Didn't talk with anyone. In the past I've called for help on the motorized remotes and been very happy, this time I can't even get someone. I'm beyond pissed. My bed Is stuck in a weird position but at least the massager part is working. But still no one has called me back.

Read full quote
Juan M Cua
Juan M Cua
Feels Neutral | Sep 11, 2023

Not being able to actually talk with a person, having to do very thing on line,,

Read full quote
Harvey T Utu
Harvey T Utu
Feels Satisfied | Jul 25, 2023

I contacted guardian my warranty company after having someone come out twice and not accomplishing anything at all, or even getting back to me I contacted Tempur-pedic customer service, which was exceptional. Very knowledgeable and professional. Within 10 minutes to resolve my problem. I am very appreciative Tempur-pedic. I warranty company guardian should be out of business.

Read full quote

Summary of TempurPedic Customer Service Calls

424 TOTAL
CALLS
03:33 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TempurPedic?

Product/ Service Question:

  • “Bad not working after power outage”
  • “Remote not working”
  • “Warranty”

Request for Information Question:

  • “Support”
  • “Question about your buy one get one free deals”
  • “Question about product”

Shipping and Delivery Question:

  • “Part shipment”
  • “Haven't received my mattress yet”
  • “Where is the serial number for the adjustable base”

Return/ Replace Question:

  • “Exchange”
  • “Get mattresses replaced”
  • “Return”

Payments and Charges Question:

  • “Make a payment”
  • “I was double charged in my bank account”
  • “Billing”

Staff Question:

  • “Service help”
  • “Service needed”
  • “Service question”

Activation/ Cancellation Question:

  • “Cancel application”
  • “Cancel an order”
  • “I cancel my order on December 12 and I haven't got my money back”

Cards Question:

  • “Tried to place an order took my credit card number and I have no response I need an immediate call from you”
  • “Get my card (I m sales associate”
  • “Where to mail 2007 warranty card”

Refund Question:

  • “I need my refund”

Employment Question:

  • “I feel like I'm being racially profiled many other people have gotten their job back and work there multiple times I would like to talk to somebody higher up about Hagerstown's temper Sealy's HR gym”

Account Question:

  • “You took $602.93 out of my account extra over two weeks ago still have not received a refund”

Other Question:

  • “Sheets”
  • “Bed issues”
  • “Information”

About

Related Companies

Tempur Sealy International, Sealy, Stearns And Foster, Cocoon By Sealy

Summary

TEMPUR-Pedic International Inc. is an international company that specializes in developing, producing and selling products manufactured from the unique TEMPUR material. Among Tempur-Pedic products are Pillows, Wheelchair cushions, Positioning products, and Cleaning Care of PU-covers, etc. TEMPUR is a high-tech, visco-elastic material, originally developed by NASA for the American space program in the 1970s. TEMPUR-Pedic International Inc. acquired the rights to manufacture the material at the end of the 1980s, and at the start of the 1990s its production engineers successfully developed a high-quality process for manufacturing of the TEMPUR material. This paved the way for transferring NASAs technology to use in private homes and in the health sector throughout the world. TempurMed is the international name under which TEMPUR products for the health sector are sold.

TempurPedic reviews and complaints

TempurPedic is ranked 91 out of 383 in Bed and Bath category

Area Served

USA, Other

Payment Methods

VISA

Compare TempurPedic To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Sleep Number
1317 reviews
1.9
Serta
353 reviews
1.7
Simmons Bedding Company
263 reviews
1.9
Write a review
Do you have something to say about TempurPedic? What happened? What can we help you with?
Submit review Don't show this popup