TempurPedic Phone Numbers and Emails

Toll-Free Number:

  • (800) 821-6621

Customer Service:

  • (800) 821-6621
  • (888) 386-0356

Billing:

  • (800) 431-5921

Shopping:

  • (888) 811-5053

Warranty Team:

  • (800) 753-1130
  • (800) 613-8292

TempurPedic Email:

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TempurPedic Contact Information

TempurPedic Website:

TempurPedic Online Chat:

Corporate Office Address:

Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
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TempurPedic Rating Based on 140 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Delivery Service

Rating stats

Rating trend

Summary of TempurPedic Customer Service Calls

123 TOTAL
CALLS
03:34 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TempurPedic Customer Service?

Product/ Service Question:

  • “To order a bed”
  • “Broken”
  • “Remote not working”

Request for Information Question:

  • “Checking if the matress warranty still valid”
  • “Question about replacement the legs on the ergo queen base”
  • “Checking on my claim”

Return/ Replace Question:

  • “Return”
  • “Tempur pedic extendable leg return”
  • “Replacement accessory”

Payments and Charges Question:

  • “False charges”
  • “Rebate code”
  • “Pay bill”

Shipping and Delivery Question:

  • “Matttress firm delivered missing/ wrong items, and now won't refund the WRONG adjustable bases. I told them to come get the mattresses, I will NOT purchase tempurpedic. I spent $7,031.91 CASH”
  • “Delivery”
  • “Never received my order”

Cards Question:

  • “Get my card (I m sales associate”
  • “Where to mail 2007 warranty card”

Staff Question:

  • “Service needed”

Account Question:

  • “You took $602.93 out of my account extra over two weeks ago still have not received a refund”

Activation/ Cancellation Question:

  • “I cancel my order on December 12 and I haven't got my money back”

Other Question:

  • “Reset remote”
  • “Haven't received mattress”
  • “Bed is stuck on both ends”

About

TempurPedic Return Policy
To read more: https://www.tempurpedic.com/return-policy/
TempurPedic Delivery Policy
To read more: https://www.tempurpedic.com/shipping-and-delivery/
TempurPedic Terms of Service
This website is operated by Tempur-Pedic North America, LLC ("Tempur-Pedic"). The Client's use of this website is based on these terms and conditions - please take a few minutes to review them. The Customer's use of the tempurpedic.com website represents The Client's agreement to follow these rules and to be bound by them. If The User do not agree with any of these terms and conditions, do not use TempurPedic's' website. Tempur-Pedic has the right to update or modify these terms and conditions at any time without prior notice. The User's use of the website following any such change constitutes The Customer's agreement to follow and be bound by the terms and conditions as changed. For this reason, The Company encourage The Customer to review these terms and conditions whenever The User of Website use this website. TempurPedic try to ensure that the information posted on Company's website is correct and up-to-date.
To read more: https://www.tempurpedic.com/legal/terms-of-use/
TempurPedic Privacy Policy
BY ACCESSING TEMPURPEDIC'S' ONLINE SERVICES, PURCHASING TEMPURPEDIC'S' PRODUCTS, AND COMMUNICATING OR OTHERWISE INTERACTING WITH WWW.TEMPURPEDIC.COM THE USER OF WEBSITE ARE ACCEPTING AND CONSENTING TO THE INFORMATION PRACTICES DESCRIBED IN THIS PRIVACY POLICY. www.tempurpedic.com also collect Information about The Client from third parties including other online services and Company's business partners. The Company may combine any of the Information collected about The Client of TempurPedic for any of the purposes described in this Privacy Policy. Personal Information includes The User's name, address (both billing and shipping addresses), e-mail address, credit card information, and/or phone number. Each piece individually is a piece of Personal Information, and Website collect varying amounts of Personal Information based on how The Client of TempurPedic engage with The Company Based on how The Customer interact with The Company and the information The User share, TempurPedic use the Personal Information www.tempurpedic.com collected to process and communicate with The Client about The Customer's order, ship the products The Client of TempurPedic ordered, process financing applications and credit card payments, enhance The Client's shopping experience, communicate with The User of company services about TempurPedic's' products and events that may be of interest to The User of Website and for other marketing and research purposes.
To read more: https://www.tempurpedic.com/legal/privacy-policy/
TempurPedic FAQ
Website carry the full line of products on TempurPedic's' website. However, there are some replacement parts and related products that are only available through TempurPedic's' phone order lines. TempurPedic is happy to answer The User's questions. Yes, The User of Website can. The prices on TempurPedic's' products are the same on Company's website, through TempurPedic's' phone order line, and in Retail Stores that carry TempurPedic's' products. TempurPedic do not offer "sales" on TempurPedic's' mattresses. TempurPedic's' prices reflect a fair value for the craftsmanship, high quality materials, durability and years of use they provide. Website hope The Customer find the impact on The Client's sleep and The Customer's overall well being invaluable. Note: When TempurPedic close out a mattress model, Website may offer it at a reduced price to quickly clear out Company's inventory. Some people adjust to a new mattress faster than others. So when The User of Website buy direct from Website TempurPedic give The User of company services 90 nights to try sleeping on The Client's new mattress.
To read more: https://www.tempurpedic.com/faqs/
Top TempurPedic Services

Customer Care, Deal

Top TempurPedic Products

Mattress, Bed, Tempur-cloud Extra-soft Mattress

TempurPedic Pros and Cons

Pros: Store where i purchaced, Quality issue and warranty, Hard, Bed is amazing, Answered the phone

Cons: Terrible customer service, Warrant and customer service, Permannt valleys and sag spots, Lack of customer service, Warranty issue

Related Companies

Tempur Sealy International, Sealy, Stearns And Foster

Summary

TEMPUR-Pedic International Inc. is an international company that specializes in developing, producing and selling products manufactured from the unique TEMPUR material. Among Tempur-Pedic products are Pillows, Wheelchair cushions, Positioning products, and Cleaning Care of PU-covers, etc. TEMPUR is a high-tech, visco-elastic material, originally developed by NASA for the American space program in the 1970s. TEMPUR-Pedic International Inc. acquired the rights to manufacture the material at the end of the 1980s, and at the start of the 1990s its production engineers successfully developed a high-quality process for manufacturing of the TEMPUR material. This paved the way for transferring NASAs technology to use in private homes and in the health sector throughout the world. TempurMed is the international name under which TEMPUR products for the health sector are sold.

TempurPedic reviews and complaints

TempurPedic is ranked 62 out of 256 in Bed and Bath category

Area Served

USA, Other

Payment Methods

VISA

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