San Jose, California
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1 comment

ALERT! Tempur-pedic foundation defect!

We have received THREE sequential Tempur-pedic queen 5” foundation replacements in 2013, all with defective ribs or horizontal wood strips. One or both dislodge from the frame, making the foundation unstable. If you hear a creaking noise in your Tempur-pedic foundation, check for a broken rib by running your hand along the side rail.

If the rib or slat has dropped below the level of the foundation frame, it is broken, and you should contact Tempur-pedic customer service for a warranty foundation replacement. We have solid steel slats bolted to the bed frame with center feet, as recommended by Tempur-pedic, so our bed frame support for the foundation and mattress is not an issue.

Product or Service Mentioned: Tempurpedic Mattress.

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Las Vegas, Nevada, United States #757004

We also had to replace our foundation. It had terrible straw sounds which we found were fractures in the wood supports.

When we called the company, they knew right away what the problem was and sent out new foundations right away.

We have had the bed for 6 years now and while it is very comfortable, we still find it has a chemical smell. We are going to attempt to sell it on Craig's List and buy another bed.

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