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TempurPedic in Orlando, Florida - Frustrated

3.1
Details
I bought a termourpedic and exchanged it for a “ firmer” one because of my back issues ( scoliosis and Bifid spine) and Since night 1 I have not being able to sleep because it is too firm ( not the same as the one I tried in the store ) I am so frustrarmted and disappointed because I have being loyal with tenpurpedix and now my back pain is getting worse because of the new mattress and I spent 5000 $ in my mattress and upgrade . There’s has to be a solution !
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Review
#1266606 Review #1266606 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
I left a message a week ago at a customer service number given to me by a mattress Firm location...no response. I emailed the customer service...no response. I called 1888-811-5053 and got a real person who instituted a trip ticket for me and promised a service tech...
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Review
#936715 Review #936715 is a subjective opinion of poster.
Pros
  • Bed is amazing
Tags
  • customer service person
  • broken frame
2.9
Details
TempurPedic - SINK WHEN YOU SLEEP - BAD WARRANTY
TempurPedic - SINK WHEN YOU SLEEP - BAD WARRANTY
I have this Tempurpedic for a little more than 2 years and I am having the same problem as before. My hip is going deeper more and more when I am sleeping and it wasn't like that before. When I sleep across the mattress to see if other areas are good, my hip doesn't go...
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3 comments
OtherBudgerigar
#1732906

I bought the pos mattress 3yrs ago...now I have back issues. My hips and butt go deep in the mattress and puts pressure on my mid back and causes it to spasm and pinch nerve.

My chiropractor said the curve in my lower back is not as it should be (it’s straightening) and putting pressure on the discs and cause them to herniate.

I’m in FL and looking for a lawyer who would take this lawsuit. My wife has a stiff upper back and wakes up with neck, shoulders and headaches.

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Resolved
Review
#882851 Review #882851 is a subjective opinion of poster.
Cons
  • Warranty
  • Quality
Reason of review
Damaged or defective
Loss
$1699
Preferred solution
Let the company propose a solution

Tempurpedic Mattress Review

2.1
Details
Wondering if anyone else has the flex prima and has squeaking problems? Customer service says it's my base but I don't think so be used we used this base with another mattress and never heard squeaking.
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Review
#841748 Review #841748 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
1.0
Details
I'm not talking about moving around in the bed; I'm talking about dismantling the adjustable and moving it to a different room. Tempurpedic has zip, no, nada, nyet, nothing when it comes to customer service. I was given the phone number for the local rep. He stood me...
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Review
#780640 Review #780640 is a subjective opinion of poster.
Product
Tempurpedic Bed
Cons
  • Miserable quality and customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
We purchased our first Tempurpedic mattress, a Rhapsody King-Size Mattress, on January 22, 2013. By November, 2015, my wife and I both noticed that the mattress was sagging on both ends of the mattress where we slept, but was still firmer in the center portion of the...
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Review
#770582 Review #770582 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Not as described/ advertised
1.0
Details
So I guess it is ridiculous to put in a complaint about temperpedic given that I have just read over 500 of them. I agree with all the other complainants. They refuse to honor their warranty. They keep coming up with hoops to jump through until they find one you can't....
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2 comments
Anonymous
#1108233

Thank you! I was in a store this weekend looking at the beds!

Took tour, did a demo and checked prices! The clerk pounded the warranty into my hear as to justify the price of the bed! Tonight I happen upon an ad and eventually found your complaint! My eyes have seen the glory!

I hope you get some type of resolution! I'll spread the message.

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Review
#753423 Review #753423 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Warranty issue

TempurPedic in Lady Lake, Florida - Bed has fallen apart.

1.0
Details
I have the mechanical frame and a main strut has separated and is near the floor. The mattress will not then lay flat. I have gotten no cooperation with support and they simply today put me on hold. I have e-mailed the company at least 4 times, called them 4 times and sent them a copy of the invoice as requested.Nothing has been accomplished to date. All they need to do is send a rep to look at the broken frame and he can either fix the frame or replace it. I do not think it can be repaired.
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Review
#685023 Review #685023 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Pros
  • Quality issue and warranty
Cons
  • Its miserable
  • Miserable quality and customer service
  • Customer service
Reason of review
Damaged or defective
Loss
$3400
Preferred solution
Let the company propose a solution
Tags
  • tempurpedic worst bed
Bed will no go up and down. Called and waited on the telephone for 60 minutes and then a recording said they could not process our call. Next day took 30 minutes toTalk to someoneA week later someone came out and said it is the remote. The service tech waited on the...
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1 comment
Anonymous
#962993

I've had my bed for about 5-6 years. The mattress is becoming sunken in where I sleep and I wake up with numbness in my limbs and hands.

Recently, the bed mechanism activates on its own and raises the feet or the head of the bed. I called and they said it's probably a bad cable and they will call to set up appt for repaid.

Three calls and over one week later---no call back--no service. Never ever again!

Review
#586000 Review #586000 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

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The odor unbearable (Cloud). Retailer took it back and replaced with same.. Again gasses given off unbearable . Retailer could only exchange once and to get refund have to deal with Hqs.. Unbelievable, supposedly communicated problem with a so called female executive,...
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#569922 Review #569922 is a subjective opinion of poster.
Product
Tempurpedic Mattress