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Advertised vs Delivered
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1 comment

Its been a month and I haven't gotten my mattress yet. "Free white glove " delivery service is basically holding it hostage and Tempur- pedic has done little to help.

Have taken 2 days off work to wait around on them ALL DAY and they didn't call. Called customer service multiple times and have been lied to - told that my issue would be escalated but then called back two days later to find out that it has not been.

Tempur pedic unwilling choose a different delivery service even though there are multiple local stores within 20 minutes of my home. Delivery service has been rude- " you'll take what I offer or you can cancel your order." Now afraid to have them in my home- who knows what they may have done to my mattress by now?

Product or Service Mentioned: Tempurpedic Customer Care.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

I didn't like: Miserable quality and customer service.

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