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Don't buy Tempurpedic, poor durability

I purchased a king size Tempur-pedic Rhapsody memory foam mattress five years ago. The top memory we loved it for 2 years but then the memory foam became less and less supportive where we slept. Rotating did not help. This mattress was ridiculously expensive to last well for less than two years. The Temporpedic warranty is worthless the way it's written. DO NOT BUY TEMPURPEDIC.
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Review
#1511279 Review #1511279 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
Loss
$4500
Preferred solution
Let the company propose a solution
1.0
Details
First mattress were were sold didnt come in Soft; but only medium after I told them we only want soft. Then they sold us the Cloud Breese that was supposed to the the softed one they have. It is terrible. I haven't had a good night sleep in months. Its still to hard....
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Review
#1109566 Review #1109566 is a subjective opinion of poster.
Product
TempurPedic Tempur-cloud Extra-soft Mattress
Cons
  • Customer service
  • Quality
  • No return policy
Reason of review
Not as described/ advertised
Loss
$4000
Preferred solution
Full refund

TempurPedic in South Beloit, Illinois - Sleeping on a rock

2.0
Details
I have had a temperpedic mattress for four months. Tried to take it back after the first week. They would not take it back. I tried to bring it back after a month no way they say you own it. I have never been in such pain in all my life, even had to stop golfing cause the pain was so excruciating. I agree with what the one person said about having chemicals in it, I was thinking the same thing. This morning I woke up and could hardly get out of the bed it hurt so bad, I am not sleeping on more night on that mattress. I wake up and my arms are just numb. I am going out today and finding me some kind of a pillow top to put on it. I really believe it is false advertisement. There should should be something we can do to sue them just for the cost of what we paid on it and for the trips to the Chiropractor. This is terrible the way we all feel about it. My little grandson will not even sleep on it. I want my 5000 dollars back!!!! I am sure a pillow top cover will help some. Something has to be better then sleeping on stone.
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1 comment
Anonymous
#1113493

I did not highlight two stars. It is not worth any stars.

I gave it one star. How can I change that?

Review
#790336 Review #790336 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • No exchange policy when receive wrong color
  • Warrant and customer service
  • Product smelled
Reason of review
not getting sleep
Loss
$5000
Preferred solution
Full refund
Tags
  • Suffering
  • pain and insomnia
We bought our tempurpedic bed a year ago. My lower back really aches and so does my mid back. We bought the medium firm at about $3,000. My significant other is happy because he feels better with it. I'm only averaging 5 hours of sleep because of this. I think it...
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Review
#738111 Review #738111 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Permannt valleys and sag spots
Reason of review
Bad quality
Loss
$3000

TempurPedic - Mattress Review from Shorewood, Illinois

Our tempurpedic cloud supreme is hanging over the foundation. We fiked a warranty complaint over a year and a half ago no response. I have hip pain so severe and my husband has had a cortisone injection in shoulder. All these health issues started about 8 mo. After we got this bed. It is awful. They will not work with the customer and we have had to purchase another mattress because we CANNOR sleep on this one. It is the worst bed we ever owned. If a lawsuit is filed please include us. We spent thousands and have nothing but pain to show for it.
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Review
#580768 Review #580768 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
1.0
Details
TempurPedic - TEMPUR-PEDIC HAS AN ODOR TO  IT!
On 8/30/14 we bought a Tempur-Pedic Cloud Supreme. We had been very disappointed with our experience with innerspring mattresses in the past and had many specific questions and concerns while considering the purchase of a Tempur-Pedic mattress. This purchase has...
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2 comments
Anonymous
#883091

Don't worry. With the American economy taking a big dump, nobody will be able to afford Tempurpedic's over-priced merchandise.

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Review
#534932 Review #534932 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Poor customer service
Loss
$2840
Preferred solution
Full refund

TempurPedic in West Chicago, Illinois - REFUSED TO HONOR WARRENTY

Have a 20-year-old temperpedic bed i love. The new cloud, not so much. When i went to remove the cover for washing there were big chunks missing from the mattress refused to replace! I just want it replaced. I served my community as a firefighter and am off on disability sustained from a fire call. mattress is important! Had such a good experience with my first one. Temperpedic honor your warranty and replace it! Called and emailed with no help. I am slepping on the old one for now, Im sure they think they will just wait me out since Im not anyone important!
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Review
#519520 Review #519520 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$5000
Tags
  • temperedic holes

TempurPedic in Bolingbrook, Illinois - 7yr old mattress had depressions

We bought a temperdic mattress 7 years ago . It developed depressions where we laid. Read all of the complaints about getting no support about the 10 year full replacement. I took the necessary pictures. Did the quarter measurement and waited. Thinking, after reading the bad reviews that they would not honor my warranty, I started to look for a replacement mattress. To my surprise, they honored my 10 year full replacement warranty. We not only got a new mattress but a new foundation and steel frame. This happended within 2 weeks. The smell of the new mattress lasted 1 day opened the window, it was gone
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1 comment
Anonymous
#780827

We are going through the same thing right now, they are replacing our mattress as well. Did they take the old mattress when they brought the new one? Glad it worked out for you!

Review
#464468 Review #464468 is a subjective opinion of poster.
Product
Tempurpedic Mattress

Tempurpedic Mattress

My husband and I bought a Tempurpedic mattress a few years ago at the suggestion of friends who loved it. It was great for about 6 months and that was it. We have the same problem as others have mentioned with the sagging sides and the big hump in the middle. We both wake up constantly through the night and are in pain every morning. Unfortunately right now we cannot afford a new mattress. We will try the suggestion about using standard box springs and fibre board. The Tempurpedic company should be investigated for massive fraud! We like the idea of a class action lawsuit. DO NOT BUY THIS PRODUCT, you (and your back, hips, shoulders...) will come to regret it.
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3 comments
Anonymous
#554903

Mrs Jes, I've had my tempurpedic for 8 yrs. Since you have had yours about the same amount of time, I just wondered if you have had any problem with the mattress getting lumps of fibers that collect under the tempur cover and form clumps?

I went back to the store a few months later and they told me I had to take the cover off and vaccuum the mattress. What a mess! I had that stuff all over the carpet and everywhere.

A few months later it was back again. When you look at the bed without the sheets, it is just a mass of lumps.

Anonymous
#436638

Have you called the company to file a warranty ... They will replace it free of cost to you ...

I've been sleeping on them for 9 years, and they are awesome ... Mine has been replaced under warranty and was the easiest process I've ever been through ...

call them ... 800-821-6621

Anonymous
#420327

I believe my Tempur-Pedic has been causing severe allergic reactions to my nervous system, joints and an overall ill feeling throughout my body. When purchased three years ago the bed gave off a disgusting toxic smell for a long time.

My symptoms (swollen joints, numb arms, low back pain, neck pain, anxiety, depression and much more) have been causing me to move home to home! I never thought it could be my BED but it is and was. I do yoga on a regular basis so in no way should I be in such pain and so inflamed all over my body. This has been going on for 3 years and I am really growing weary of this toxic waste dump of a bed.

PLEASE save your health by passing up the memory foam for something non=toxic!

These bads are a danger to the human race and should be illegal. Period.

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Review
#292186 Review #292186 is a subjective opinion of poster.
Product
Tempurpedic Mattress

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

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If you have experienced a tempurpedic mattress that feels like it is falling apart and not doing what it did the first year you got it, we may have good news. We noticed the foundation boxes creaking and the bed peaking in the middle. The sides of the bed were like...
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11 comments
Anonymous
#1338055

Mine is peaking in the middle also.

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Review
#277565 Review #277565 is a subjective opinion of poster.
Product
Tempurpedic Mattress