Washington, District Of Columbia
0 comments

In the first 40 days of use this high end motorized frame failed due to a serious design defect. I bought the frame new in April 2014.

In May, the frame broke when the wheels fell out of the rails on the bed. The rails have no end caps to prevent this which is a serious design flaw. After a week of sleeping in an upright position, the technician came and diagnosed that the frame is permanently ruined. I want a total refund because I have no faith in this product moving forward but this company has no such option.

Shoddy design and now I am stuck spending hours dealing with with a product that should be recalled. Don't make the same mistake I did.

Product or Service Mentioned: Tempurpedic Bed.

Monetary Loss: $1500.

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