State: New York Clear all filters (8 of 339 reviews match)
filters
State:
City:
Show
Product:
Show
I contacted claims. Sent in all required photos and receipts. The rep called and said it the replacement was approved by the photos showing the bed with the serious depressions and the body pain sleeping on it is causing. He then said to take our time to do the...
View full review
Review
#686586 Review #686586 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Poor customer service
Loss
$4300
Preferred solution
Full refund
I had a Rhapsody that was good for about 6 years, then started waking up with low back pain. Turned it 180, it felt good again for a couple of months. Then flipped it completely over and bought a mattress topper to put on top. Will work for another while. In my...
View full review
Review
#595542 Review #595542 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Not as described/ advertised

Tempurpedic pillow smelled so bad I had to throw it out

2.0
Details
I ordered a Tempurpedic pillow and the odor hit as soon as I opened the box. I spent a week trying to air it out, inside and outside the house. I had to devote a room with the door closed to this project because the odor was too strong to tolerate in any room we were using. I emailed the company to complain. They delayed in replying so I threw the thing out to get it out of the house. I asked for a refund but they declined. When they finally replied, they offered assurance that the off-gassing is no danger to your health-- very hard to believe that there have been objective clinical trials to establish that.
View full review
Review
#560978 Review #560978 is a subjective opinion of poster.
Cons
  • Product because it smelled
Reason of review
Damaged or defective
Loss
$139
Preferred solution
Full refund
Tags
  • Tempurpedic Pillow

Tempurpedic - very disapointed

Bought tempurpedic in 02/ 2014 for $4000 on sale . From the beginning we were very happy. I have a lower back problems. To be able to adjust firmness helped a lot . In a summer this matters is lit.bit hot but it helped with my back. In the beginning of the 7/2014 Left part of the mattress went very flat in the middle. No matter how full you make it with a pump in 10 min its flat again. For company it took 2 weeks to exchange mattress and these 2 weeks you need to sleep somewhere but they don't really care, because they have a policy....... and your money already. We got new mattress but in 10 days we are facing the same problem but on a Right side. Customer service is very poor and quality of products extremely poor also. For that price I expect problem to be solved in 2-3-business days . I will not suggest this mattress to anyone.
View full review
Review
#515367 Review #515367 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$4000

TempurPedic in New York, New York - Agonizing sleep experience

I'm a dancer. In my 58 years on the planet I never had a backache -- until I bought a Tempurpedic mattress. Now I wake up in excruciating pain every morning. My blood pressure has spiked because of sleeplessness, and I have headaches. I bought the mattress set at Sleepy's and the salesman promised I had 90 days to change my mind. I've slept on it only for a week, but I can't take much more of this torture. Back the garbage goes! It's sad how hype and a sky-high price can persuade consumers that something smelly and painful is actually "better" than what has been working for them for years. I feel totally hoodwinked. And I can barely walk, which for a dancer is a pretty unpleasant condition to be in.
View full review
4 comments
Anonymous
#719848

Take it from someone who had the same problem with our mattresses. Get yourself a sleep number bed, we have and will never go back to regular beds again. :grin

Anonymous
#725821
@Great back

YA... Lets talk about sleep number!!

LOL... you think thats a good bed?!?! Good luck with your egg crate foam and having the idiots bring you 3 boxes and making you put it together. And talk about guarantees..

30 DAYS!! Mold issues... a pump that sounds like a freakin leaf blower... and the worst foams on the market.

Maybe your delusional and didnt realize Tempur-Choice beds have more settings than sleep number and have a proven foam thats been in circulation for over 30 years. But no...

your right... get a pathetic Sleep Number!!

Wishicouldsleep
#719661

Hi,

I have not been the same since they replaced my bed with an alleged new one after the first one was determined to be faulty. My whole body aches when I wake up.

The company says that the 90 day return policy for a replacement bed does not apply and that they will not replace the bed for comfort reasons. I feel totally ripped off!!!

Even though my first bed was faulty, it was 100X more comfortable that this "new" bed - a Tempurpedic Weightless supreme. If even paid extra to upgrade to that piece of ish!!!

Anonymous
#719601

GOOD TO KNOW. Hopefully they take it back!!

View more comments (3)
Review
#448278 Review #448278 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$3500

TempurPedic in Albany, New York - Horrible Pain

I bought a top of the line Tempurpedic for all of its "benefits" for spinal support. I have NEVER BEEN in so much pain. I am a side sleeper and BOTH of my shoulders DISLOCATE at night with this bed!! Additionally, I have developed both "golfers elbow" and "tennis elbow" in BOTH of my elbows. I literally cannot use my arms without excruciating pain. I have had multiple cortisone shots in my elbows and will probably need surgery on my shoulders to fix the damage. I cannot afford to replace this mattress set! I cannot BELIEVE this is the result of a mattress that is supposed to be so good for your spine! If there are a lot of us, we ought to file a Class Action Law Suit against this company.
View full review
4 comments
Anonymous
#1151630

I agree. This bed *** sucks.

I wake up and can't feel my arms or hands The pain in my elbows is off the charts.. This is absolutely crazy. I feel like I have permanent damage. Almost $5k spent and am absolutely miserable.

Not to mention the overall body pain. I have resorted to the couch. Now I have to figure out what to do with this giant peice of ***!!! I am livid.

I want to get involved with any lawsuit out there.

This is at the very least fraud and quite possibly a more severe crime by knowingly causing physical damage to perfectly normal people with no pre existing ailments.. I want my money back and pain and suffering from the time this bed came into my life....horrible!!

Anonymous
#600218

Bought "The CelebrityBed" Tempur-Pedic Mattress in 9/99 and it has been a pain. Tried to take back,but they would only let me trade down with another Matt.I went back to store 3 days after I bought it,and was told it needed to break in.

I bought this mattress for, I am disabled with my back, plus it is beginning to sag where I sleep and also where my wife sleeps. Going to try to use the warranty and hope that works. This Mattress is killing my shoulders,arms and back.I sleep on my side and can not sleep on my back.

This might be a good Mattress if you could only sleep on your back. :sigh

midred31
#599333

i..agree.with.you.on.this.mattress..I.also.purchased.one..for.my.back.and.neck.pain,and.it.made.it.severely.worse,i.couldnt.get.out.of.the.bed,i.had.to.have.my.son.help.me.up.every.morning,and.it.caused.my.pain.to.be.severly.worse.I.would.wake.up.with.both.arms.numb.from.where.i.had.sunk.down.in.the.bed.and.put.my.neck.in.a.bind,i.finally.just.give.the.bed.to.my.son.

Anonymous
#604832
@midred31

I am disabled and was suckered into the adjustable Tempurpedic.

The adjustable went out after 1 year and the motor needed replacing and now my wife and I both get the worse back pain from these so called GREAT mattresses. I cant sleep more than 6 hours without being woke up with pain that wraps all around my body from this mattress.

I know its the mattress we traded from using the most comfortable latex mattresses in the world to these Tempurpedic things that were all talked up.

My wife gets the same pain from it. I'll wake up at times and find her asleep on the couch due to teh pain Tempurpedic causes.

View more comments (3)
Review
#379183 Review #379183 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$4000
Tags
  • action law suit

Tempurpedic

We bought this mattress at Raymour & Flanagan's on 14th st., nyc. A king sized, and after we slept on it for a period of about 2 months my husband and I who are both athletic people, were both having shoulder and back pain, that we never had before. The mattress did not yield; it's like sleeping on concrete. We contacted Raymour's and Tempurpedic and because it was past the 30 days, they could care less. Though we paid almost $5000.00 (adjustable beds, remote control) this Xmas, we're going to treat ourselves by donating the bed to the salvation army and buying a Sealy Beautyrest.
View full review
Review
#365449 Review #365449 is a subjective opinion of poster.
Product
Tempurpedic Bed
Loss
$5000
Bought a tempur-pedic cloud mattress 4 weeks ago. Today it left on the truck that brought a mattress which is not programmed to end my life. When it 1st arrived it smelled of plastic and pesticide. I suppose that's what polyurethane is in some form. I was told by...
View full review
9 comments
Anonymous
#869708

What made you sick are the cancer causing VOC's and formaldehyde that they deny are in the mattress.

But the lab results do not lie, I've seen them, and that's what is in these toxic waste dump mattresses.

Buying one is a mistake I'm paying for with my health.

View more comments
Review
#312838 Review #312838 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$2500

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

Compare TempurPedic to

Sleep Number
Sleep Number
1063 reviews
1.8
Compare