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TempurPedic - No customer service

The national office has no input or concern as to how Tempurpedic retailers operate. Its basically tough luck if the retailer lied to you. They expect yoy to purchase online or over the phone to give you the time of day. I hate this mattress and now I hate the entire company.
#1257408
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In 2013, I purchased a queen size Sealy Embody mattress. A queen size mattress always seemed overkill to me, but since most mattresses are queen sized, I went with the queen size, although I generally preferred a full size mattress. The Embody mattress was great,...
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2.6
#1257179
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TempurPedic - False warrenty
TempurPedic - False warrenty
I bought the Tempurpedic Rhapsody bed for $3000 dollars which claimed to have a 20 year warranty. When the foam disintegrated after 7 years the company said that their warranty does not include damage to the mattress? All this was used for was sleeping by my wife and I...
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1.5
I didn't like
  • Premature product failure
  • Warrant and customer service
  • Terrible customer service
#1241517
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TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental...
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Anonymous
Anonymous

Dealing with the exact same thing. Wish I would have done some research before paying so much for a mattress.

I liked
  • Answered the phone
I didn't like
  • Refuse to respond
  • Warrant and customer service
  • Warranty
#1241125
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Its been a month and I haven't gotten my mattress yet. "Free white glove " delivery service is basically holding it hostage and Tempur- pedic has done little to help. Have taken 2 days off work to wait around on them ALL DAY and they didn't call. Called customer...
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Anonymous
DFG

Do yourself a favor and cancel it now!

1.0
I didn't like
  • Miserable quality and customer service
#1224860
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Bought a temper pedic. Big mistake. It was soft in the 90 degree showroom. When they delivered it was hard, like a rock. They said it was due to the cold weather and would soften. Well my house is usually around 65degrees. Bed is still hard. aches and pains every...
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Anonymous
Gail A

I have a Tempur-pedic, and it has been OK for a number of years but I am older now for one thing, and the coccyx pain is excruciating! I’ve decided it is because it sags, and ...

#1171657
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TempurPedic - My split King Tempur-pedic

I’ve been waiting almost a month for a remote head technician came out he talk to customer service on the phone told him what was wrong with it but they had sent him the wrong thing that was wrong and now I have to wait another two more weeks because my bed is controlled with my wife’s very uncomfortable and very dissatisfied with Tempur-pedic
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1168630
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TempurPedic - HORRIBLE mattress

I have never had SO much back pain in my life! And I’m a tough farm girl! I am also a family physician and am appalled at the response I have gotten trying to communicate with HOM furniture in MN where we bought it. I will NEVER buy anything from them again nor will I ever buy a Tempur-Pedic mattress again. Our futon is more comfortable. DO not waste your money on Tempur-Pedic. Horrible company.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Rogers, Minnesota
#1168388
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This bed is the most expensive and worst bed we have ever had. There is a huge hard ridge in the middle and both sides slant down. It sinks in with side sleeping, is hard to get out of, and yet the edges are totally soft. The whole middle of the bed is unusable, and I...
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1.0
#1163968
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TempurPedic - Horrible mattress

Wife got caught in Tempurpedic mattress scam and now unable to contact them!! They’ll call back, yeah right.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1162253
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