TempurPedic Reviews

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New Reviewer
If you have experienced a tempurpedic mattress that feels like it is falling apart and not doing what it did the first year you got it, we may have good news. We noticed the foundation boxes creaking and the bed peaking in the middle. The sides of the bed were like...
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14 comments
#1885110

Thanks for the warning, the beds are very expensive, you should have demanded your money back. I will not purchase one.

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ID
#277565 Review #277565 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Tempurpedic Mattress
New Reviewer

Broken base and no resolution from Sleep Country

Have repeatedly emailed and phoned Sleep Country re bed base. Sent pics. They claim to have sent u an email. No response. TIRED of WAITING!!!!

User's recommendation: Don’t purchase bed.

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ID
#2889602 Review #2889602 is a subjective opinion of poster.
Preferred solution
New bed base

Re program remote.

Spent 30 minutes on hold to be told I had to call another company that now supports the remote technology. Then spent another 30 minutes on hold with them. They helped me within 3 minutes. Everything has been resolved. I did not file a complaint.

User's recommendation: Be patient.

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ID
#2826089 Review #2826089 is a subjective opinion of poster.
Location
Camarillo, California

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Verified Reviewer
New Reviewer

Ergo system not working

My Ergo system is no longer moving up or down. I have changed batteries in the remote and an electrician has looked at it but cannot see the problem. I am currently living in Guadalajara, Mexico (although we bought it in the USA). Please can you give me the telephone of the nearest repair centre. I can only find Department stores in Guadalajara that sell the product. Model: TEB-100 SN: PJT0508-125 regards Valerie Abernathy

User's recommendation: It has worked well for 11 years....

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1 comment
#2050818

Check your owner's manual for Child Safety Lock usually pressing and holding Foot up and Foot down at the same time until the lights blink, that will deactivate child safety and your base will work again.

ID
#2706680 Review #2706680 is a subjective opinion of poster.
Preferred solution
contact of repair centre in Guadalajara Mexico. Or suggestions as to why it has stopped working. This is not a complaint.....I am very happy with my Ergo

Complaints

When we wake up our backs hurt and when we side sleep we go numb. It is getting worse by the day. I have owned Temperpedic mattresses since they came out. So, we purchased a new one. Absolutely stand it.ii

User's recommendation: I do not recommend.

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ID
#2668148 Review #2668148 is a subjective opinion of poster.
Location
Peoria, Arizona

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Verified Reviewer
New Reviewer
TempurPedic - I am unhappy with the product and tempura Pedis response
TempurPedic - I am unhappy with the product and tempura Pedis response
TempurPedic - I am unhappy with the product and tempura Pedis response
I ordered a $5400.00 mattress and box spring and the box spring feel apart, so I submitted a claim, and the company said they would replace the box spring however they did not sell the color I had originally ordered and I said I wanted to be restored to wholeness and...
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2 comments
#2049048

I wasted $6k on a TempurPedic mattress. It lasted about 2 months before it started sagging in the middle.

TempurPedic suggested I must be really overweight (yes, they said that). I weighed less than 125lbs at the time and stand 5'9". They refused to honor the warranty.

I was young and stupid and didn't pursue them legally. Within a year, I had the mattress tossed out.

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ID
#2630016 Review #2630016 is a subjective opinion of poster.
Product
Tempurpedic Bed
Cons
  • Poor customer care
  • Warrant and customer service
Preferred solution
Replace my entire set so that it is the same color and I will not have a bed with two different colors.

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Verified Reviewer
New Reviewer

$2000 in the chiropractor, please don't buy

The foam gets warm and you wake up with back pain, it becomes chronic. Terrible product only appearance.

User's recommendation: With this money buy a new ikea mattress every year.

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ID
#2596770 Review #2596770 is a subjective opinion of poster.
Pros
  • Looks nice
Cons
  • Causes health problems
Loss
$3200
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

A WARRANTY MEANS NOTHING

TempurPedic - A WARRANTY MEANS NOTHING
Purchased a Tempurpedic king size mattress in 2009. That mattress did not hold up and I have a 20 years warranty. Gave my Husband and I another mattress (think used) and it got to a point it was sinking in and I slid off of it several times..Would not come to inspect our mattressAngry Worst company to deal with. $3000 &;amp; paid by refund from Government. Grateful for that. Lots of aggravation so be smart aand .

User's recommendation: TEMPURPEDIC BUYER BEWARE GO TO ANOTHER MANUFACTURER. 20 YR. WARRANTY DOES NOT MATTER TO THEM. DO NOT GET SUCKED IN.

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ID
#2595280 Review #2595280 is a subjective opinion of poster.
Location
Queens, New York
New Reviewer
We bought a temper pedic bed at Ashley furniture. We expected we'd love it. For 6800. we figured it would be the last bed we'd ever buy , (we are in our 70s). When we got the bed it was awful, we couldn't get comfortable, or sleep. We went back to the store, they said...
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1 comment
#2048915

Call Tempurpedic customer service before the full 90 day sleep guarantee is over ( based on your dates before Sept 2 ) and tell them you were misled. If you bought a close out or display model, it is the stores responsibility ( they can’t hide behind their employee ) to mark your copy of the receipt and theirs that there is no comfort guarantee. At the least you will get the store in trouble with Tempurpedic and at best you will get your mattress changed to a softer one…and yes the stores resolution was insane !

ID
#2583948 Review #2583948 is a subjective opinion of poster.
Pros
  • Hard
Cons
  • Like layingon wet cement
Loss
$6800
Preferred solution
Full refund
New Reviewer

My mattress sucks

Bought my mattress 8 years ago and after about 5 years it became hard to sleep on. I began to have sever back problems which i now attribute to temperpedic mattress that i paid 5,000. For. So yes i want to know about if i can get another one trade in?

User's recommendation: I have never been able to contact a real person. The salesman told me it was guaranteed for life. But each time i try to call i get all screwed up and never get a person. So i got the bed for my back but it has gotten worse. When i sleep on a different bed my back feels better. I just thought for 5,000. It would be good and last.

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ID
#2564646 Review #2564646 is a subjective opinion of poster.
Cons
  • Permannt valleys and sag spots
  • Product warrent
  • Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor quality

The mattress sags, it is worthless. It did not hold the shape, and did not last for one year. Ended up being a waste of money.

User's recommendation: buy another brand.

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ID
#2553873 Review #2553873 is a subjective opinion of poster.
Location
Hilton, New York
Loss
$3500
Preferred solution
Let the company propose a solution

Bought $5000 mattress worst ever

Was told to put topper on it. Did not help. Stuck with this thing now. Macys will do nothing If lower trade offered would take loss, but told me purchase topper that just made matters worse. 5000 mattress with topper? Really

User's recommendation: Buy something else.

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ID
#2531828 Review #2531828 is a subjective opinion of poster.
Location
Palm Beach Gardens, Florida

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Verified Reviewer
New Reviewer
I purchased 4 mattress toppers. I have used this product when I stayed over a family's house in the past. The products are comfortable and quality items. So when I had a guest visiting, I purchased a topper just for that reason to be used for the guest futon. I even...
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ID
#2498932 Review #2498932 is a subjective opinion of poster.
Pros
  • Great products
Cons
  • Poor customer care
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer
We returned our mattress for a refund in Jan 2021 and have not yet received our refund. Multiple calls to customer service (with extremely long wait times and no return calls as promised) where they couldn't find where our mattress was picked up by the shipping company...
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ID
#2496246 Review #2496246 is a subjective opinion of poster.
Cons
  • Customer service is awful
Loss
$4345
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
TempurPedic - Tempur-pedic has a deceptive web site.
Original review updated by user Apr 12, 2021
Sheets!! They offer a come-on price for $149 that ends up really costing $225 for one set of sheets! I recently bought an expensive Tempur-Pedic split King adjustable bed. The salesman at Rooms-to-Go told us we would have a "BOGO free gift" if we went on the...
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ID
#2493866 Review #2493866 is a subjective opinion of poster.
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Never receive refund when returbed

Ask to return mattress rook over three weeks to pick up mattress Mattress picked up on 1 Mar now 29 Mar still waiting on refund to be credited to temperoedic credit card. still getting bill but they have has mattress for over a month. customer service says it takes time because of so many claims. Keep telling me another 3 to five business days I have been told this 3 times. worst customer service ever.

User's recommendation: Think twice before buying.

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ID
#2482031 Review #2482031 is a subjective opinion of poster.
Pros
  • Hard
Loss
$300
Preferred solution
Full refund

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