Most helpful review
New Reviewer

Gouging for extra

TempurPedic - Gouging for extra
TempurPedic - Gouging for extra
TempurPedic - Gouging for extra
TempurPedic - Gouging for extra
TempurPedic - Gouging for extra
TempurPedic - Gouging for extra
I purchased a bed and frame through Mattress Firm. No issues with them, theyve been great. My first choice didnt work out.. no worries, they swapped it out with no issue. My beef is with my second choice mattress and the manufacturer, TEMPUR PEDIC. After having the...
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ID
#4175531 Review #4175531 is a subjective opinion of poster.
Location
Saint Charles, Missouri

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Verified Reviewer

NON DELIVERY OF MY MATTRESS

ITS BEEN 2 MONTHS SINCE I PURCHASED MY MATTRESS. SITTING IN WAREHOUSE IN ORLANDO. HELP HELP HELP HELO WE ARE SLEEPING ON THE COUCH. RUTH P SUTPHIN

User's recommendation: TEMPERPEDIC SUCKS. SLEEPING ON THE COUCH WAITING FOR MATTRESS.

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ID
#4141744 Review #4141744 is a subjective opinion of poster.
Location
Melbourne, Florida

Base broken since August 2022, still waiting for replace order, worst customer services

I bought the base in december 2019 in Rooms to go in Sunrise, Fl. The base is not working, I made a claim with tempurpedic since August 2022, they sent a technician who replace a part but it doesn't fix the problem, he said BASE NEEDS TO BE REPLACED, I contacted claims...
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ID
#4140241 Review #4140241 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Repair

the tech came took our remotes, accused us of not being a true tempurpedic customer and then kept cancelling our further requests for service. he was rude, insolent and failed to perform the repair job. not a great experience and the company couldnt do anything about it. we ended up hiring it done. very poor experience.
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ID
#4102742 Review #4102742 is a subjective opinion of poster.
Pros
  • Great products
Cons
  • Service techs are not reliable
Loss
$500
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

My mattress inspection

Original review updated by user Sep 10, 2022
Rock was in the mattress under clothe liner in the foam part of the mattress, was put there when mattress was made. Tempurpedic sent an inspector out, said it was manufacture defect fault but tempurpedic said they wasn't going to do anything about it.I hope they will re-think this problem, Because it's a manufacturers defect.

User's recommendation: Don't buy, tempurpedic don't stand behind there manufacturing mistakes .

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ID
#3943272 Review #3943272 is a subjective opinion of poster.
Location
Livonia, Michigan
Preferred solution
New mattress

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Verified Reviewer
New Reviewer

My mattress after inspection. Apparently there is a manufacturers defect of my mattress when it was made in the factory. Something was left on top by the side of the mattress like a rock or something.