after only two years of usage the mattresses do sag it is not possible to find easily the hot spot for sleeping since it is like a sleeping in a hammack the company tempur pedic gives us a hard time it is like a kindergarten going through measurements which one canot...Read more
I didn't like
- Lack of concern about warranty
TempurPedic - Can't Sleep on this terrible bed!
I am so disgusted with the money I spent on this horrible bed! I can't even sleep on it. It causes me horrible pain and stiffness all over (neck, shoulders, upper back, lower back and hips). I can't lay on my sides in it. I have to lay on my back because it is less painful! This thing causes pressure points from *** And, it is hot and it stinks!
I bought a termourpedic and exchanged it for a “ firmer” one because of my back issues ( scoliosis and Bifid spine) and Since night 1 I have not being able to sleep because it is too firm ( not the same as the one I tried in the store ) I am so frustrarmted and...Read more
TempurPedic - No customer service
The national office has no input or concern as to how Tempurpedic retailers operate. Its basically tough luck if the retailer lied to you. They expect yoy to purchase online or over the phone to give you the time of day. I hate this mattress and now I hate the entire company.
In 2013, I purchased a queen size Sealy Embody mattress. A queen size mattress always seemed overkill to me, but since most mattresses are queen sized, I went with the queen size, although I generally preferred a full size mattress. The Embody mattress was great,...Read more
I bought the Tempurpedic Rhapsody bed for $3000 dollars which claimed to have a 20 year warranty. When the foam disintegrated after 7 years the company said that their warranty does not include damage to the mattress? All this was used for was sleeping by my wife and I...Read more
I didn't like
- Warrant and customer service
- Premature product failure
- Terrible customer service
4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental...Read more
Its been a month and I haven't gotten my mattress yet. "Free white glove " delivery service is basically holding it hostage and Tempur- pedic has done little to help. Have taken 2 days off work to wait around on them ALL DAY and they didn't call. Called customer...Read more
I didn't like
- Miserable quality and customer service
Bought a temper pedic. Big mistake. It was soft in the 90 degree showroom. When they delivered it was hard, like a rock. They said it was due to the cold weather and would soften. Well my house is usually around 65degrees. Bed is still hard. aches and pains every...Read more
TempurPedic - My split King Tempur-pedic
I’ve been waiting almost a month for a remote head technician came out he talk to customer service on the phone told him what was wrong with it but they had sent him the wrong thing that was wrong and now I have to wait another two more weeks because my bed is controlled with my wife’s very uncomfortable and very dissatisfied with Tempur-pedic
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