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4.1
Details
TempurPedic - 5,700 mattress lost all support in a year! Company will not honor warranty.

Update by user Aug 21

RESOLVED

Update by user Aug 21

company agreed to replace bed

Original review posted by user Aug 20

DO NOT BUY TEMPUR-PEDIC! I spent $5,700 on a Cloud Breeze Luxe mattress and box spring (which is now discontinued). It was firm for about a year, then I started having lower back pain. I’ve been going to a chiropracter ever since....
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Resolved Most Helpful
Review
#1630097 Review #1630097 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Poor design
  • Cheap construction
  • Defective memory foam
Reason of review
Bad quality
Loss
$5700
Preferred solution
Let the company propose a solution
Tags
  • Suffering
  • Tempur-pedic No Return Policy
  • Tempur-pedic
  • Cloud Breeze Luxe

TempurPedic in Makawao, Hawaii - Quality is questionable, but warranty is solid

4.1
Details
I’ve only had my bed for 4 months and it already started sagging! I called in to file a claim and seeing all the negative reviews I didn’t want to bother at first, but low and behold I was approved and I was able to get a new mattress. I called In earlier today and placed the order. I honestly have no complaints with customer service, everyone seemed to be very knowledgeable and friendly. The only con to me is the shipping time which they claim is 7-15 business days but I’m getting a new bed for free and it was very easy to file the claim.
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Review
#1706627 Review #1706627 is a subjective opinion of poster.

TempurPedic - Worst customer service

1.0
Details
The supervisor hung up on me when I asked about my overnight delivery!
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Review
#1706547 Review #1706547 is a subjective opinion of poster.
Service
Tempurpedic Customer Care
Cons
  • No exchange policy when receive wrong color
  • Cheap construction
  • Lack of customer service
Reason of review
Poor customer service

TempurPedic - Bed remote not working.

1.3
Details
I’m trying to adjust my bed the remote is on but it doesn’t work.
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Review
#1640842 Review #1640842 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

TempurPedic in Fountain Hills, Arizona - Very little if any interest in warranty claims

2.0
Details
Told a salesman we were looking for a new mattress but we did have a problem with a 7 year or king size. He said to call and 888 number and sugggested we wouldn't be covered by the warrantee. Nice huh?
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Review
#1634471 Review #1634471 is a subjective opinion of poster.
2.1
Details
Tempur-Pedic's most expensive mattress and foundation (plus pillows, etc.) were purchased years ago at a price point well above the now-crowded foam market's. However, a few years into the purchase & enjoyment, the foam dented deeply without recovery. It has changed...
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Review
#1582473 Review #1582473 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund

TempurPedic in Los Angeles, California - I wake up with back pain daily

1.0
Details
We bought a king size Tempurpedic from Ashley's. the first 6 moths was great then the mattress start sinking from the left and right side where we sleep and there is a hump in the middle of it. We contacted Ashley's the referred us to tempurpedic, a guy came to check it out he said it's going lower but not lower enough to do anything about it. I wake up with back pain everyday, I start sleeping in the guest room. I will never ever recommend this trash to anyone. It's over priced for garbage product.
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Review
#1577599 Review #1577599 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$45000
Preferred solution
Let the company propose a solution

TempurPedic in District 6, Maryland - Remote issue

Will not pair up with mattress
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Review
#1540494 Review #1540494 is a subjective opinion of poster.
1.0
Details
I purchased a "top of the line" Tempur-Pedic mattress in 2013. It is called the Cloud Luxe king mattress. I spent $5,400 to buy a bed and 6 years into ownership, the bed has a noticeable sag & loss of support directly in the center of the bed. There is no comfortable...
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Review
#1537366 Review #1537366 is a subjective opinion of poster.
Cons
  • Warrant and customer service
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Sagging Mattress
  • Sore Back
1.3
Details
We bought the cloud lux supreme aka softest one based on one we laid on in store in 12/2013. What we got was nothing like it. We spoke to the store and they said it takes time & to walk on the bed to break it in. So I did. After a year, still hard so we tried a...
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Review
#1523603 Review #1523603 is a subjective opinion of poster.
Cons
  • Its miserable
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

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Don't buy Tempurpedic, poor durability

I purchased a king size Tempur-pedic Rhapsody memory foam mattress five years ago. The top memory we loved it for 2 years but then the memory foam became less and less supportive where we slept. Rotating did not help. This mattress was ridiculously expensive to last well for less than two years. The Temporpedic warranty is worthless the way it's written. DO NOT BUY TEMPURPEDIC.
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Review
#1511279 Review #1511279 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
Loss
$4500
Preferred solution
Let the company propose a solution