filters
State:
Show
City:
Show
Product:
Show
4.1
Details
TempurPedic - 5,700 mattress lost all support in a year! Company will not honor warranty.

Update by user Aug 21

RESOLVED

Update by user Aug 21

company agreed to replace bed

Original review posted by user Aug 20

DO NOT BUY TEMPUR-PEDIC! I spent $5,700 on a Cloud Breeze Luxe mattress and box spring (which is now discontinued). It was firm for about a year, then I started having lower back pain. I’ve been going to a chiropracter ever since....
View full review
Resolved
Review
#1630097 Review #1630097 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • No return policy
  • Cheap construction
  • Product warrent
Reason of review
Bad quality
Loss
$5700
Preferred solution
Let the company propose a solution
Tags
  • Suffering
  • Tempur-pedic No Return Policy
  • Tempur-pedic
  • Cloud Breeze Luxe
1.8
Details
TempurPedic - Sleeping in Pain | Claim Denied
My wife and I purchased a tempurpedic Cloud Supreme Breeze four years ago. We invested a little over 5k with all of the bells and whistles. Recently my wife and I started experiencing lower back pain. We quickly realized it was from our mattress. We submitted our claim...
View full review
2 comments
HelpCenter_PissedConsumer
#1690802
On Behalf of Pissed Consumer Help Center
TempurPedic guarantees its customers 90 nights trial for the mattresses. In this case you should contact the TempurPedic customer service by phone 800-821-6621.

However, as you are using it more, you should take into consideration the TempurPedic warranty policy.

They provide warranties from 1 up to 25 years and there are limitations to the warranties. You may find more information in the article "Top TempurPedic Questions"
View more comments
Review
#1490523 Review #1490523 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Warranty process
  • Miserable quality and customer service
Reason of review
Bad quality
Loss
$5
Preferred solution
Let the company propose a solution
Tags
  • Sagging Mattress
  • Sore Back
1.6
Details
TempurPedic - False warrenty
TempurPedic - False warrenty

Update by user May 16, 2018

defective product replaced.

Update by user May 16, 2018

After 4 letters from the company refusing to honor the warranty I wrote the initial review, filed a complaint with the BBB and threatened legal action. The company finally agreed to replace the defective mattress for a $175 delivery charge...

View full review
Resolved
Review
#1241517 Review #1241517 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Premature product failure
  • Warrant and customer service
  • Terrible customer service
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Replacement of defective product
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental...
View full review
1 comment
Anonymous
#1485486

Dealing with the exact same thing. Wish I would have done some research before paying so much for a mattress.

Featured
Review
#1241125 Review #1241125 is a subjective opinion of poster.
Product
Tempurpedic Tempur-cloud Soft Mattress
Pros
  • Answered the phone
Cons
  • Refuse to respond
  • Warranty
  • Warrant and customer service
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund
Tags
  • action law suit
  • Waste of money
  • Allergies
1.0
Details
TempurPedic - Mattress Review
I was so *** to have believed on their advertising tactics. I bought this mattress two years ago because I was suffering with lower back issues and their advertisements clearly indicated that temurpedic mattress relieved back pain. I have been experiencing even more...
View full review
3 comments
Anonymous
#1301958

there warranty specifically states that warranty is voided if shipped or stored on side--yet in tv address in Seattle on Channels 5 & 7 clearly show mattresses warehouse stored and delivered to customers in trucks on there sides!

View more comments
Review
#1009970 Review #1009970 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
TempurPedic - Knee pain and allergies
I purchased a Tempurpedic Cloud 11 months ago. Original out-gassing was significant but we survived. Over the past couple of months I have woken several times to severe knee pain when I roll on to my side. I sink in the middle of the bed but the feet stay elevated,...
View full review
Review
#924892 Review #924892 is a subjective opinion of poster.
Product
Tempurpedic Tempur-cloud Soft Mattress
Reason of review
Bad quality
Loss
$5619
Preferred solution
Replace the bed with a comparibly priced Sealy Posturepedic or Stearns and Foster (both companies owned by Tempurpedic). No memory foam!
Tags
  • mattresses
  • cloud select
2.9
Details
TempurPedic - SINK WHEN YOU SLEEP - BAD WARRANTY
TempurPedic - SINK WHEN YOU SLEEP - BAD WARRANTY
I have this Tempurpedic for a little more than 2 years and I am having the same problem as before. My hip is going deeper more and more when I am sleeping and it wasn't like that before. When I sleep across the mattress to see if other areas are good, my hip doesn't go...
View full review
3 comments
OtherBudgerigar
#1732906

I bought the pos mattress 3yrs ago...now I have back issues. My hips and butt go deep in the mattress and puts pressure on my mid back and causes it to spasm and pinch nerve.

My chiropractor said the curve in my lower back is not as it should be (it’s straightening) and putting pressure on the discs and cause them to herniate.

I’m in FL and looking for a lawyer who would take this lawsuit. My wife has a stiff upper back and wakes up with neck, shoulders and headaches.

View more comments
Resolved
Review
#882851 Review #882851 is a subjective opinion of poster.
Cons
  • Warranty
  • Quality
Reason of review
Damaged or defective
Loss
$1699
Preferred solution
Let the company propose a solution

TempurPedic - Tempur-Pedic Pillow Review from Tokyo, Tokyo

4.0
Details
TempurPedic - Tempur-Pedic Pillow Review from Tokyo, Tokyo
I had three cash vouchers, they didnt allow me to use all of them to purchase a $369 pillow. The terms were not explicit. They invoked the all-weather clause to change the terms as they like.
View full review
Review
#807407 Review #807407 is a subjective opinion of poster.
Reason of review
Problems with payment
1.4
Details
TempurPedic - Huge Mold Problem with Tempur-Pedic Mattress- Buyer BEWARE !!!
TempurPedic - Huge Mold Problem with Tempur-Pedic Mattress- Buyer BEWARE !!!
Below is our complaint to the owner Craig Carpenter of a medium size local Southern California mattress chain called Orange County Mattress-- you are NOT alone. I do not understand why no one has filed a class action suit against Tempurpedic. How can they continue to...
View full review
6 comments
WindingLadybug
#1469662

I have the same issue. I am so frustrated.

They are "reviewing" whether I should get a 2nd replacement mattress (the first one was replaced 2 years ago because of MOLD as well!) I don't want their disgusting mattress. I want them to come pick this one up and pay for the replacement of same value from the company of my choosing.

Note: I have absolutely no mold on any other mattresses in this house. Just TempurPedic...

View more comments
Review
#772418 Review #772418 is a subjective opinion of poster.
Cons
  • Warranty issue
  • Miserable
  • Lack of customer service
Reason of review
Warranty issue
Loss
$2700
Preferred solution
Full refund

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

Compare TempurPedic to

Sleep Number
Sleep Number
1063 reviews
1.8
Compare
1.2
Details
TempurPedic - Mattress Review from Lodi, New Jersey
I filed the case with Temp. Now they are not replying the email of filing the case they should be replying in five business days but it is 10 business days now. I took the pictures for the mattress my back went out I end up going to the emergency and I have the doctor...
View full review
4 comments
Anonymous
#943025

I hope so this company will go to ***. Now they have start Harsing People. WOW

I research and it is true That Tempurpedic have the worst coustmer service

View more comments
Review
#579365 Review #579365 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Damaged or defective