Most helpful reviews first
I bought the Tempurpedic Rhapsody bed for $3000 dollars which claimed to have a 20 year warranty. When the foam disintegrated after 7 years the company said that their warranty does not include damage to the mattress? All this was used for was sleeping by my wife and I...Read more
Company wrote 0 private or public responses to the review from Apr 26.
I didn't like
- Terrible customer service
- Premature product failure
- Warrant and customer service
4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental...Read more
Company wrote 0 private or public responses to the review from Apr 25.
after only two years of usage the mattresses do sag it is not possible to find easily the hot spot for sleeping since it is like a sleeping in a hammack the company tempur pedic gives us a hard time it is like a kindergarten going through measurements which one canot...Read more
Company wrote 0 private or public responses to the review from Sep 20.
TempurPedic - Very poor product
had this mattress for only a few years already sags real bad when I lay on it Very poor customer service, don't stand behind product more excuses for reason not to help me out with exchange or prorate a new one
Company wrote 0 private or public responses to the review from 2 days ago.
Below is our complaint to the owner Craig Carpenter of a medium size local Southern California mattress chain called Orange County Mattress-- you are NOT alone. I do not understand why no one has filed a class action suit against Tempurpedic. How can they continue to...Read more
Company wrote 0 public responses to the review from Jan 17, 2016.
I didn't like
- Warranty issue
- Lack of customer service
In 2013, I purchased a queen size Sealy Embody mattress. A queen size mattress always seemed overkill to me, but since most mattresses are queen sized, I went with the queen size, although I generally preferred a full size mattress. The Embody mattress was great,...Read more
Company wrote 0 private or public responses to the review from May 16.
TempurPedic - Can't Sleep on this terrible bed!
I am so disgusted with the money I spent on this horrible bed! I can't even sleep on it. It causes me horrible pain and stiffness all over (neck, shoulders, upper back, lower back and hips). I can't lay on my sides in it. I have to lay on my back because it is less painful! This thing causes pressure points from *** And, it is hot and it stinks!
Company wrote 0 public responses to the review from Aug 08.
TempurPedic - Frustrated
I bought a termourpedic and exchanged it for a “ firmer” one because of my back issues ( scoliosis and Bifid spine) and Since night 1 I have not being able to sleep because it is too firm ( not the same as the one I tried in the store ) I am so frustrarmted and disappointed because I have being loyal with tenpurpedix and now my back pain is getting worse because of the new mattress and I spent 5000 $ in my mattress and upgrade . There’s has to be a solution !
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from May 29.
I am in the middle of a claim for the very same mattress. TempurPedic Contour Supreme, bought September 27, 2017. What a nightmare it has been. Aside from the intense chemical odor that comes from the mattress, whenever I lay on it the material gives in such a way that...Read more
Company wrote 0 private or public responses to the review from Oct 29, 2017.
Dear Steven, I am writing you to let you know of some serious issues going with your business. I purchased a TempurPedic mattress in 2008 when my husband and I were stationed in Washington State. My husband is an active duty military member. We originally loved the...Read more
Company wrote 0 public responses to the review from Nov 21, 2017.
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