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TempurPedic - False warrenty
TempurPedic - False warrenty
I bought the Tempurpedic Rhapsody bed for $3000 dollars which claimed to have a 20 year warranty. When the foam disintegrated after 7 years the company said that their warranty does not include damage to the mattress? All this was used for was sleeping by my wife and I...
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1.5
I didn't like
  • Premature product failure
  • Warrant and customer service
  • Terrible customer service
#1241517
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TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental...
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Anonymous
Anonymous

Dealing with the exact same thing. Wish I would have done some research before paying so much for a mattress.

I liked
  • Answered the phone
I didn't like
  • Warranty
  • Refuse to respond
  • Warrant and customer service
#1241125
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TempurPedic - Huge Mold Problem with Tempur-Pedic Mattress- Buyer BEWARE !!!
TempurPedic - Huge Mold Problem with Tempur-Pedic Mattress- Buyer BEWARE !!!
Below is our complaint to the owner Craig Carpenter of a medium size local Southern California mattress chain called Orange County Mattress-- you are NOT alone. I do not understand why no one has filed a class action suit against Tempurpedic. How can they continue to...
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WindingLadybug
WindingLadybug

I have the same issue. I am so frustrated. They are "reviewing" whether I should get a 2nd replacement mattress (the first one was replaced 2 years ago because of MOLD as well...

aliens_amoung_us
aliens_amoung_us

I do not own one of these matresses, and feel for you. How does this happen? How do these mattresses get damp and grow mold? I normal bed doesn't do this. Hire yourself a good...

1.3
I didn't like
  • Lack of customer service
  • Miserable
  • Warranty issue
#772418
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In 2013, I purchased a queen size Sealy Embody mattress. A queen size mattress always seemed overkill to me, but since most mattresses are queen sized, I went with the queen size, although I generally preferred a full size mattress. The Embody mattress was great,...
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2.6
#1257179
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I bought a termourpedic and exchanged it for a “ firmer” one because of my back issues ( scoliosis and Bifid spine) and Since night 1 I have not being able to sleep because it is too firm ( not the same as the one I tried in the store ) I am so frustrarmted and...
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2.8
#1266606
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I am in the middle of a claim for the very same mattress. TempurPedic Contour Supreme, bought September 27, 2017. What a nightmare it has been. Aside from the intense chemical odor that comes from the mattress, whenever I lay on it the material gives in such a way that...
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1.1
#1122831
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Dear Steven, I am writing you to let you know of some serious issues going with your business. I purchased a TempurPedic mattress in 2008 when my husband and I were stationed in Washington State. My husband is an active duty military member. We originally loved the...
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1.0
#1134976
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Its been a month and I haven't gotten my mattress yet. "Free white glove " delivery service is basically holding it hostage and Tempur- pedic has done little to help. Have taken 2 days off work to wait around on them ALL DAY and they didn't call. Called customer...
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Anonymous
DFG

Do yourself a favor and cancel it now!

1.0
I didn't like
  • Miserable quality and customer service
#1224860
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TempurPedic - No customer service

The national office has no input or concern as to how Tempurpedic retailers operate. Its basically tough luck if the retailer lied to you. They expect yoy to purchase online or over the phone to give you the time of day. I hate this mattress and now I hate the entire company.
#1257408
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Bought a temper pedic. Big mistake. It was soft in the 90 degree showroom. When they delivered it was hard, like a rock. They said it was due to the cold weather and would soften. Well my house is usually around 65degrees. Bed is still hard. aches and pains every...
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Anonymous
Gail A

I have a Tempur-pedic, and it has been OK for a number of years but I am older now for one thing, and the coccyx pain is excruciating! I’ve decided it is because it sags, and ...

#1171657
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