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4.1
Details
TempurPedic - 5,700 mattress lost all support in a year! Company will not honor warranty.

Update by user Aug 21

RESOLVED

Update by user Aug 21

company agreed to replace bed

Original review posted by user Aug 20

DO NOT BUY TEMPUR-PEDIC! I spent $5,700 on a Cloud Breeze Luxe mattress and box spring (which is now discontinued). It was firm for about a year, then I started having lower back pain. I’ve been going to a chiropracter ever since....
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Resolved
Review
#1630097 Review #1630097 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • No return policy
  • Defective memory foam
  • Product warrent
Reason of review
Bad quality
Loss
$5700
Preferred solution
Let the company propose a solution
Tags
  • Suffering
  • Tempur-pedic No Return Policy
  • Tempur-pedic
  • Cloud Breeze Luxe
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental...
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1 comment
Anonymous
#1485486

Dealing with the exact same thing. Wish I would have done some research before paying so much for a mattress.

Featured
Review
#1241125 Review #1241125 is a subjective opinion of poster.
Product
Tempurpedic Tempur-cloud Soft Mattress
Pros
  • Answered the phone
Cons
  • Refuse to respond
  • Warranty
  • Warrant and customer service
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund
Tags
  • action law suit
  • Waste of money
  • Allergies
2.1
Details
Tempur-Pedic's most expensive mattress and foundation (plus pillows, etc.) were purchased years ago at a price point well above the now-crowded foam market's. However, a few years into the purchase & enjoyment, the foam dented deeply without recovery. It has changed...
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Review
#1582473 Review #1582473 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund

TempurPedic in Makawao, Hawaii - Quality is questionable, but warranty is solid

4.1
Details
I’ve only had my bed for 4 months and it already started sagging! I called in to file a claim and seeing all the negative reviews I didn’t want to bother at first, but low and behold I was approved and I was able to get a new mattress. I called In earlier today and placed the order. I honestly have no complaints with customer service, everyone seemed to be very knowledgeable and friendly. The only con to me is the shipping time which they claim is 7-15 business days but I’m getting a new bed for free and it was very easy to file the claim.
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Review
#1706627 Review #1706627 is a subjective opinion of poster.

TempurPedic - Bed remote not working.

1.3
Details
I’m trying to adjust my bed the remote is on but it doesn’t work.
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Review
#1640842 Review #1640842 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

TempurPedic - Worst customer service

1.0
Details
The supervisor hung up on me when I asked about my overnight delivery!
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Review
#1706547 Review #1706547 is a subjective opinion of poster.
Service
Tempurpedic Customer Care
Cons
  • No exchange policy when receive wrong color
  • Cheap construction
  • Lack of customer service
Reason of review
Poor customer service
1.8
Details
TempurPedic - Sleeping in Pain | Claim Denied
My wife and I purchased a tempurpedic Cloud Supreme Breeze four years ago. We invested a little over 5k with all of the bells and whistles. Recently my wife and I started experiencing lower back pain. We quickly realized it was from our mattress. We submitted our claim...
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2 comments
HelpCenter_PissedConsumer
#1690802
On Behalf of Pissed Consumer Help Center
TempurPedic guarantees its customers 90 nights trial for the mattresses. In this case you should contact the TempurPedic customer service by phone 800-821-6621.

However, as you are using it more, you should take into consideration the TempurPedic warranty policy.

They provide warranties from 1 up to 25 years and there are limitations to the warranties. You may find more information in the article "Top TempurPedic Questions"
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Review
#1490523 Review #1490523 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Warranty process
  • Miserable quality and customer service
Reason of review
Bad quality
Loss
$5
Preferred solution
Let the company propose a solution
Tags
  • Sagging Mattress
  • Sore Back
1.6
Details
TempurPedic - False warrenty
TempurPedic - False warrenty

Update by user May 16, 2018

defective product replaced.

Update by user May 16, 2018

After 4 letters from the company refusing to honor the warranty I wrote the initial review, filed a complaint with the BBB and threatened legal action. The company finally agreed to replace the defective mattress for a $175 delivery charge...

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Resolved
Review
#1241517 Review #1241517 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Premature product failure
  • Warrant and customer service
  • Terrible customer service
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Replacement of defective product

TempurPedic in Los Angeles, California - I wake up with back pain daily

1.0
Details
We bought a king size Tempurpedic from Ashley's. the first 6 moths was great then the mattress start sinking from the left and right side where we sleep and there is a hump in the middle of it. We contacted Ashley's the referred us to tempurpedic, a guy came to check it out he said it's going lower but not lower enough to do anything about it. I wake up with back pain everyday, I start sleeping in the guest room. I will never ever recommend this trash to anyone. It's over priced for garbage product.
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Review
#1577599 Review #1577599 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$45000
Preferred solution
Let the company propose a solution

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

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TempurPedic in Fountain Hills, Arizona - Very little if any interest in warranty claims

2.0
Details
Told a salesman we were looking for a new mattress but we did have a problem with a 7 year or king size. He said to call and 888 number and sugggested we wouldn't be covered by the warrantee. Nice huh?
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Review
#1634471 Review #1634471 is a subjective opinion of poster.