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TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental...
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Anonymous
#1485486

Dealing with the exact same thing. Wish I would have done some research before paying so much for a mattress.

Author
Location
Corvallis, Oregon
Pros
  • Answered the phone
Cons
  • Warranty
  • Warrant and customer service
  • Refuse to respond
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund
Review #1241125 is a subjective opinion of poster.
0 comments
2.1
Details
Tempur-Pedic's most expensive mattress and foundation (plus pillows, etc.) were purchased years ago at a price point well above the now-crowded foam market's. However, a few years into the purchase & enjoyment, the foam dented deeply without recovery. It has changed...
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Author
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
Review #1582473 is a subjective opinion of poster.
1 comment
1.8
Details
TempurPedic - Sleeping in Pain | Claim Denied
My wife and I purchased a tempurpedic Cloud Supreme Breeze four years ago. We invested a little over 5k with all of the bells and whistles. Recently my wife and I started experiencing lower back pain. We quickly realized it was from our mattress. We submitted our claim...
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HelpCenter_PissedConsumer
On Behalf of Pissed Consumer Help Center
#1690802

TempurPedic guarantees its customers 90 nights trial for the mattresses. In this case you should contact the TempurPedic customer service by phone 800-821-6621. However, as yo...

Author
Cons
  • Miserable quality and customer service
  • Warranty process
Reason of review
Bad quality
Loss
$5
Preferred solution
Let the company propose a solution
Review #1490523 is a subjective opinion of poster.
Resolved
0 comments
1.6
Details
TempurPedic - False warrenty
TempurPedic - False warrenty
I bought the Tempurpedic Rhapsody bed for $3000 dollars which claimed to have a 20 year warranty. When the foam disintegrated after 7 years the company said that their warranty does not include damage to the mattress? All this was used for was sleeping by my wife and I...
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Author
Cons
  • Terrible customer service
  • Premature product failure
  • Warrant and customer service
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Replacement of defective product
Review #1241517 is a subjective opinion of poster.
0 comments

TempurPedic - I wake up with back pain daily

1.0
Details
We bought a king size Tempurpedic from Ashley's. the first 6 moths was great then the mattress start sinking from the left and right side where we sleep and there is a hump in the middle of it. We contacted Ashley's the referred us to tempurpedic, a guy came to check it out he said it's going lower but not lower enough to do anything about it. I wake up with back pain everyday, I start sleeping in the guest room. I will never ever recommend this trash to anyone. It's over priced for garbage product.
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Author
Reason of review
Bad quality
Loss
$45000
Preferred solution
Let the company propose a solution
Review #1577599 is a subjective opinion of poster.
0 comments
1.0
Details
I purchased a "top of the line" Tempur-Pedic mattress in 2013. It is called the Cloud Luxe king mattress. I spent $5,400 to buy a bed and 6 years into ownership, the bed has a noticeable sag & loss of support directly in the center of the bed. There is no comfortable...
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Author
Cons
  • Warrant and customer service
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution
Review #1537366 is a subjective opinion of poster.
0 comments
1.3
Details
We bought the cloud lux supreme aka softest one based on one we laid on in store in 12/2013. What we got was nothing like it. We spoke to the store and they said it takes time & to walk on the bed to break it in. So I did. After a year, still hard so we tried a...
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Author
Cons
  • Its miserable
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Review #1523603 is a subjective opinion of poster.
6 comments
1.4
Details
TempurPedic - Huge Mold Problem with Tempur-Pedic Mattress- Buyer BEWARE !!!
TempurPedic - Huge Mold Problem with Tempur-Pedic Mattress- Buyer BEWARE !!!
Below is our complaint to the owner Craig Carpenter of a medium size local Southern California mattress chain called Orange County Mattress-- you are NOT alone. I do not understand why no one has filed a class action suit against Tempurpedic. How can they continue to...
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WindingLadybug
#1469662

I have the same issue. I am so frustrated. They are "reviewing" whether I should get a 2nd replacement mattress (the first one was replaced 2 years ago because of MOLD as well...

Author
Cons
  • Warranty issue
  • Miserable
  • Lack of customer service
Reason of review
Warranty issue
Loss
$2700
Preferred solution
Full refund
Review #772418 is a subjective opinion of poster.
0 comments

TempurPedic in District 6, Maryland - Remote issue

Will not pair up with mattress
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Author
Location
District 6, Maryland
Review #1540494 is a subjective opinion of poster.

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

Latest Question

TempurPedic Questions
4 comments
1.0
Details
after only two years of usage the mattresses do sag it is not possible to find easily the hot spot for sleeping since it is like a sleeping in a hammack the company tempur pedic gives us a hard time it is like a kindergarten going through measurements which one canot...
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Anonymous
#1663435

Horrible and dishonest company that rips people off. They take your hard earned money and screw you over with a useless warranty. They deny claims so they don't have to accomm...

Author
Location
Lexington, Kentucky
Cons
  • Lack of concern about warranty
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
Tags
  • Short Life
Review #1360598 is a subjective opinion of poster.