I bought the Tempurpedic Rhapsody bed for $3000 dollars which claimed to have a 20 year warranty. When the foam disintegrated after 7 years the company said that their warranty does not include damage to the mattress? All this was used for was sleeping by my wife and I...Read more
I didn't like
- Terrible customer service
- Premature product failure
- Warrant and customer service
4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental...Read more
Below is our complaint to the owner Craig Carpenter of a medium size local Southern California mattress chain called Orange County Mattress-- you are NOT alone. I do not understand why no one has filed a class action suit against Tempurpedic. How can they continue to...Read more
I didn't like
- Lack of customer service
- Warranty issue
In 2013, I purchased a queen size Sealy Embody mattress. A queen size mattress always seemed overkill to me, but since most mattresses are queen sized, I went with the queen size, although I generally preferred a full size mattress. The Embody mattress was great,...Read more
I bought a termourpedic and exchanged it for a “ firmer” one because of my back issues ( scoliosis and Bifid spine) and Since night 1 I have not being able to sleep because it is too firm ( not the same as the one I tried in the store ) I am so frustrarmted and...Read more
TempurPedic - Can't Sleep on this terrible bed!
I am so disgusted with the money I spent on this horrible bed! I can't even sleep on it. It causes me horrible pain and stiffness all over (neck, shoulders, upper back, lower back and hips). I can't lay on my sides in it. I have to lay on my back because it is less painful! This thing causes pressure points from *** And, it is hot and it stinks!
I am in the middle of a claim for the very same mattress. TempurPedic Contour Supreme, bought September 27, 2017. What a nightmare it has been. Aside from the intense chemical odor that comes from the mattress, whenever I lay on it the material gives in such a way that...Read more
Dear Steven, I am writing you to let you know of some serious issues going with your business. I purchased a TempurPedic mattress in 2008 when my husband and I were stationed in Washington State. My husband is an active duty military member. We originally loved the...Read more
Its been a month and I haven't gotten my mattress yet. "Free white glove " delivery service is basically holding it hostage and Tempur- pedic has done little to help. Have taken 2 days off work to wait around on them ALL DAY and they didn't call. Called customer...Read more
I didn't like
- Miserable quality and customer service
This bed is the most expensive and worst bed we have ever had. There is a huge hard ridge in the middle and both sides slant down. It sinks in with side sleeping, is hard to get out of, and yet the edges are totally soft. The whole middle of the bed is unusable, and I...Read more
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