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TempurPedic - False warrenty
TempurPedic - False warrenty
I bought the Tempurpedic Rhapsody bed for $3000 dollars which claimed to have a 20 year warranty. When the foam disintegrated after 7 years the company said that their warranty does not include damage to the mattress? All this was used for was sleeping by my wife and I...
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1.5
I didn't like
  • Warrant and customer service
  • Terrible customer service
  • Premature product failure
#1241517
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TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental...
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Anonymous
Anonymous

Dealing with the exact same thing. Wish I would have done some research before paying so much for a mattress.

I liked
  • Answered the phone
I didn't like
  • Warranty
  • Warrant and customer service
  • Refuse to respond
#1241125
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TempurPedic - Huge Mold Problem with Tempur-Pedic Mattress- Buyer BEWARE !!!
TempurPedic - Huge Mold Problem with Tempur-Pedic Mattress- Buyer BEWARE !!!
Below is our complaint to the owner Craig Carpenter of a medium size local Southern California mattress chain called Orange County Mattress-- you are NOT alone. I do not understand why no one has filed a class action suit against Tempurpedic. How can they continue to...
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WindingLadybug
WindingLadybug

I have the same issue. I am so frustrated. They are "reviewing" whether I should get a 2nd replacement mattress (the first one was replaced 2 years ago because of MOLD as well...

aliens_amoung_us
aliens_amoung_us

I do not own one of these matresses, and feel for you. How does this happen? How do these mattresses get damp and grow mold? I normal bed doesn't do this. Hire yourself a good...

1.3
I didn't like
  • Warranty issue
  • Miserable
  • Lack of customer service
#772418
Reply to reviews
after only two years of usage the mattresses do sag it is not possible to find easily the hot spot for sleeping since it is like a sleeping in a hammack the company tempur pedic gives us a hard time it is like a kindergarten going through measurements which one canot...
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1.0
I didn't like
  • Lack of concern about warranty
#1360598
Reply to reviews
In 2013, I purchased a queen size Sealy Embody mattress. A queen size mattress always seemed overkill to me, but since most mattresses are queen sized, I went with the queen size, although I generally preferred a full size mattress. The Embody mattress was great,...
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2.6
#1257179
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I bought a termourpedic and exchanged it for a “ firmer” one because of my back issues ( scoliosis and Bifid spine) and Since night 1 I have not being able to sleep because it is too firm ( not the same as the one I tried in the store ) I am so frustrarmted and...
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2.8
#1266606
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TempurPedic - Can't Sleep on this terrible bed!

I am so disgusted with the money I spent on this horrible bed! I can't even sleep on it. It causes me horrible pain and stiffness all over (neck, shoulders, upper back, lower back and hips). I can't lay on my sides in it. I have to lay on my back because it is less painful! This thing causes pressure points from *** And, it is hot and it stinks!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1324301
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I am in the middle of a claim for the very same mattress. TempurPedic Contour Supreme, bought September 27, 2017. What a nightmare it has been. Aside from the intense chemical odor that comes from the mattress, whenever I lay on it the material gives in such a way that...
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1.1
#1122831
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Dear Steven, I am writing you to let you know of some serious issues going with your business. I purchased a TempurPedic mattress in 2008 when my husband and I were stationed in Washington State. My husband is an active duty military member. We originally loved the...
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1.0
#1134976
Reply to reviews
This bed is the most expensive and worst bed we have ever had. There is a huge hard ridge in the middle and both sides slant down. It sinks in with side sleeping, is hard to get out of, and yet the edges are totally soft. The whole middle of the bed is unusable, and I...
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1.0
#1163968
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