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4.1
Details
TempurPedic - 5,700 mattress lost all support in a year! Company will not honor warranty.

Update by user Aug 21

RESOLVED

Update by user Aug 21

company agreed to replace bed

Original review posted by user Aug 20

DO NOT BUY TEMPUR-PEDIC! I spent $5,700 on a Cloud Breeze Luxe mattress and box spring (which is now discontinued). It was firm for about a year, then I started having lower back pain. I’ve been going to a chiropracter ever since....
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Resolved
Review
#1630097 Review #1630097 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Poor design
  • No return policy
  • Cheap construction
Reason of review
Bad quality
Loss
$5700
Preferred solution
Let the company propose a solution
Tags
  • Suffering
  • Tempur-pedic No Return Policy
  • Tempur-pedic
  • Cloud Breeze Luxe
1.6
Details
TempurPedic - False warrenty
TempurPedic - False warrenty

Update by user May 16, 2018

defective product replaced.

Update by user May 16, 2018

After 4 letters from the company refusing to honor the warranty I wrote the initial review, filed a complaint with the BBB and threatened legal action. The company finally agreed to replace the defective mattress for a $175 delivery charge...

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Resolved
Review
#1241517 Review #1241517 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Premature product failure
  • Warrant and customer service
  • Terrible customer service
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Replacement of defective product
1.0
Details

Update by user Jul 10, 2018

I will say customer service was very helpful, and I was sent a new bed for free, which so far has been fine. It is worth following through with photos and calls, you may be able to get a replacement. I appreciate the company making this right.

Original review posted by user Jan 07, 2018

This bed is the most...
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Resolved
Review
#1163968 Review #1163968 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
2.9
Details
TempurPedic - SINK WHEN YOU SLEEP - BAD WARRANTY
TempurPedic - SINK WHEN YOU SLEEP - BAD WARRANTY
I have this Tempurpedic for a little more than 2 years and I am having the same problem as before. My hip is going deeper more and more when I am sleeping and it wasn't like that before. When I sleep across the mattress to see if other areas are good, my hip doesn't go...
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3 comments
OtherBudgerigar
#1732906

I bought the pos mattress 3yrs ago...now I have back issues. My hips and butt go deep in the mattress and puts pressure on my mid back and causes it to spasm and pinch nerve.

My chiropractor said the curve in my lower back is not as it should be (it’s straightening) and putting pressure on the discs and cause them to herniate.

I’m in FL and looking for a lawyer who would take this lawsuit. My wife has a stiff upper back and wakes up with neck, shoulders and headaches.

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Resolved
Review
#882851 Review #882851 is a subjective opinion of poster.
Cons
  • Warranty
  • Quality
Reason of review
Damaged or defective
Loss
$1699
Preferred solution
Let the company propose a solution

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

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