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TempurPedic - Worst customer service

1.0
Details
The supervisor hung up on me when I asked about my overnight delivery!
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Review
#1706547 Review #1706547 is a subjective opinion of poster.
Service
Tempurpedic Customer Care
Cons
  • No exchange policy when receive wrong color
  • Cheap construction
  • Lack of customer service
Reason of review
Poor customer service

TempurPedic - Bed remote not working.

1.3
Details
I’m trying to adjust my bed the remote is on but it doesn’t work.
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Review
#1640842 Review #1640842 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

TempurPedic in Los Angeles, California - I wake up with back pain daily

1.0
Details
We bought a king size Tempurpedic from Ashley's. the first 6 moths was great then the mattress start sinking from the left and right side where we sleep and there is a hump in the middle of it. We contacted Ashley's the referred us to tempurpedic, a guy came to check it out he said it's going lower but not lower enough to do anything about it. I wake up with back pain everyday, I start sleeping in the guest room. I will never ever recommend this trash to anyone. It's over priced for garbage product.
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Review
#1577599 Review #1577599 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$45000
Preferred solution
Let the company propose a solution
1.0
Details
I purchased a "top of the line" Tempur-Pedic mattress in 2013. It is called the Cloud Luxe king mattress. I spent $5,400 to buy a bed and 6 years into ownership, the bed has a noticeable sag & loss of support directly in the center of the bed. There is no comfortable...
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Review
#1537366 Review #1537366 is a subjective opinion of poster.
Cons
  • Warrant and customer service
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Sagging Mattress
  • Sore Back
1.3
Details
We bought the cloud lux supreme aka softest one based on one we laid on in store in 12/2013. What we got was nothing like it. We spoke to the store and they said it takes time & to walk on the bed to break it in. So I did. After a year, still hard so we tried a...
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Review
#1523603 Review #1523603 is a subjective opinion of poster.
Cons
  • Its miserable
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
after only two years of usage the mattresses do sag it is not possible to find easily the hot spot for sleeping since it is like a sleeping in a hammack the company tempur pedic gives us a hard time it is like a kindergarten going through measurements which one canot...
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4 comments
Anonymous
#1663435

Horrible and dishonest company that rips people off. They take your hard earned money and screw you over with a useless warranty.

They deny claims so they don't have to accommodate the customer. Biggest mistake buying their sagging lack of support piece of garbage mattress. Over $4,000 and stuck with it and they DON'T CARE.

Don't waste your money on this lying company. I called to appeal the denial we'll see, not holding my breath.

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Review
#1360598 Review #1360598 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Lack of concern about warranty
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
Tags
  • Short Life

TempurPedic in Annapolis, Maryland - Can't Sleep on this terrible bed!

1.0
Details
I am so disgusted with the money I spent on this horrible bed! I can't even sleep on it. It causes me horrible pain and stiffness all over (neck, shoulders, upper back, lower back and hips). I can't lay on my sides in it. I have to lay on my back because it is less painful! This thing causes pressure points from *** And, it is hot and it stinks!
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Review
#1324301 Review #1324301 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Bad quality
1.0
Details
Its been a month and I haven't gotten my mattress yet. "Free white glove " delivery service is basically holding it hostage and Tempur- pedic has done little to help. Have taken 2 days off work to wait around on them ALL DAY and they didn't call. Called customer...
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1 comment
Anonymous
#1468928

Do yourself a favor and cancel it now!

Review
#1224860 Review #1224860 is a subjective opinion of poster.
Service
Tempurpedic Customer Care
Cons
  • Miserable quality and customer service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Waste of money
  • mattresses

TempurPedic in Rogers, Minnesota - HORRIBLE mattress

1.0
Details
I have never had SO much back pain in my life! And I’m a tough farm girl! I am also a family physician and am appalled at the response I have gotten trying to communicate with HOM furniture in MN where we bought it. I will NEVER buy anything from them again nor will I ever buy a Tempur-Pedic mattress again. Our futon is more comfortable. DO not waste your money on Tempur-Pedic. Horrible company.
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Review
#1168388 Review #1168388 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

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1.0
Details

Update by user Jul 10, 2018

I will say customer service was very helpful, and I was sent a new bed for free, which so far has been fine. It is worth following through with photos and calls, you may be able to get a replacement. I appreciate the company making this right.

Original review posted by user Jan 07, 2018

This bed is the most...
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Resolved
Review
#1163968 Review #1163968 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution