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TempurPedic in Fountain Hills, Arizona - Very little if any interest in warranty claims

2.0
Details
Told a salesman we were looking for a new mattress but we did have a problem with a 7 year or king size. He said to call and 888 number and sugggested we wouldn't be covered by the warrantee. Nice huh?
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Review
#1634471 Review #1634471 is a subjective opinion of poster.
2.1
Details
Tempur-Pedic's most expensive mattress and foundation (plus pillows, etc.) were purchased years ago at a price point well above the now-crowded foam market's. However, a few years into the purchase & enjoyment, the foam dented deeply without recovery. It has changed...
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Review
#1582473 Review #1582473 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
1.8
Details
TempurPedic - Sleeping in Pain | Claim Denied
My wife and I purchased a tempurpedic Cloud Supreme Breeze four years ago. We invested a little over 5k with all of the bells and whistles. Recently my wife and I started experiencing lower back pain. We quickly realized it was from our mattress. We submitted our claim...
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2 comments
HelpCenter_PissedConsumer
#1690802
On Behalf of Pissed Consumer Help Center
TempurPedic guarantees its customers 90 nights trial for the mattresses. In this case you should contact the TempurPedic customer service by phone 800-821-6621.

However, as you are using it more, you should take into consideration the TempurPedic warranty policy.

They provide warranties from 1 up to 25 years and there are limitations to the warranties. You may find more information in the article "Top TempurPedic Questions"
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Review
#1490523 Review #1490523 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Warranty process
  • Miserable quality and customer service
Reason of review
Bad quality
Loss
$5
Preferred solution
Let the company propose a solution
Tags
  • Sagging Mattress
  • Sore Back
1.6
Details
TempurPedic - False warrenty
TempurPedic - False warrenty

Update by user May 16, 2018

defective product replaced.

Update by user May 16, 2018

After 4 letters from the company refusing to honor the warranty I wrote the initial review, filed a complaint with the BBB and threatened legal action. The company finally agreed to replace the defective mattress for a $175 delivery charge...

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Resolved
Review
#1241517 Review #1241517 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Premature product failure
  • Warrant and customer service
  • Terrible customer service
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Replacement of defective product
2.0
Details
TempurPedic mattress's are the biggest scam going amongst all mattress scams out there. Spend a fortune with big promises, and get a piece of crap. Not a day goes by that we do not wake up sore with lower back pain, neck pain, shoulder pain, and sometimes middle back...
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1 comment
Anonymous
#1417785

At present we have had our tempur pedic for a few years and our physical health has declined from lack of restful sleep. The bed side suport are none existing, as the rest of the bed.

This makes the bed feel as if you are laying in quicksand. The more you struggle the worse it is.

This bed has caused shoulders,hips, and back to ache more and more. Mold and heat issues too.

Review
#1159443 Review #1159443 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Permanent valleys and sag spots
Reason of review
Bad quality
Loss
$3500
Preferred solution
Full refund
2.3
Details
I bought my Tempurpedic 5 years ago - it sags, one side is softer than the other, I get up with a back ached every morning except when I'm traveling and not sleeping on it. I called customer service and spoke to the rudist person ever. They want you to take a picture...
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Review
#1110546 Review #1110546 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Warranty issue
  • Product warrent
  • No return policy
Reason of review
Bad quality
Loss
$6649
Preferred solution
Let the company propose a solution
Tags
  • depressions mechanism temperpedic
2.0
Details
August 19,2017 I went to Mattress1 store at 1440 N. Federal Hwy Pompano Beach to purchase a King size Contour Supreme which is suppose to be a very firm mattress. When I received the mattress it was as if someone has been sleeping on the right side of the bed in was...
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1 comment
Anonymous
#1372133

Why do you not go after the company directly ? Claim denied ?

SO WHAT ?

The Attorney General in our state does nothing but act as a collection agency for the tax dept. so unless your state is radically different, forget them.

You like the salesman who charged you over $3000.00 for defective products and

"After several days arguing with the salesman" ??

Check the consumer laws in your state. Allow the vendor remedy attempts as provided by law.

All correspondence MUST BE conducted in writing .

No more calls, e-mails, store visits, etc. Use only : Certified Mail, return receipt requested.

I assume your jurisdiction has a court system.

Review
#1104604 Review #1104604 is a subjective opinion of poster.
Product
Tempurpedic Tempur-contour Firm Mattress
Pros
  • Saleman
Cons
  • Quality
  • Product warrent
  • Product or warrant
Reason of review
Warranty issue
Loss
$3279
Preferred solution
Deliver product or service ordered
2.1
Details
We purchased a Queen pillow rip for about $800. In approximately 6 months the pillow top broke down everywhere a body part touched. They came and looked at it when it got super bad, it failed the 1.5" test according to the guy who did the test. The store and...
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Review
#1080465 Review #1080465 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
1.5
Details
We just had a Temperpedic contour delivered (this is the second one), the first one I purchased from a military store, it turned out the mattress was used, the original tag had been ripped off and another one stuck on the ripped part that was left. The mattress also...
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Review
#1060045 Review #1060045 is a subjective opinion of poster.
Product
Tempurpedic Tempur-contour Firm Mattress
Reason of review
Damaged or defective
Loss
$2741
Preferred solution
Deliver product or service ordered

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

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2.3
Details
Our mattress is 6 years old and when we purchased it the warranty was 10 year full replacement the next 10 years depreciated replacement. Our mattress has indentations on my side and my husbands side causing back pain every day. The company requested I take pictures...
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Review
#993417 Review #993417 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Warranty issue
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Let the company propose a solution