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TempurPedic in Makawao, Hawaii - Quality is questionable, but warranty is solid

4.1
Details
I’ve only had my bed for 4 months and it already started sagging! I called in to file a claim and seeing all the negative reviews I didn’t want to bother at first, but low and behold I was approved and I was able to get a new mattress. I called In earlier today and placed the order. I honestly have no complaints with customer service, everyone seemed to be very knowledgeable and friendly. The only con to me is the shipping time which they claim is 7-15 business days but I’m getting a new bed for free and it was very easy to file the claim.
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#1706627 Review #1706627 is a subjective opinion of poster.
4.1
Details
TempurPedic - 5,700 mattress lost all support in a year! Company will not honor warranty.

Update by user Aug 21

RESOLVED

Update by user Aug 21

company agreed to replace bed

Original review posted by user Aug 20

DO NOT BUY TEMPUR-PEDIC! I spent $5,700 on a Cloud Breeze Luxe mattress and box spring (which is now discontinued). It was firm for about a year, then I started having lower back pain. I’ve been going to a chiropracter ever since....
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#1630097 Review #1630097 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • No return policy
  • Cheap construction
  • Product warrent
Reason of review
Bad quality
Loss
$5700
Preferred solution
Let the company propose a solution
Tags
  • Suffering
  • Tempur-pedic No Return Policy
  • Tempur-pedic
  • Cloud Breeze Luxe

TempurPedic - Tempur-Pedic Pillow Review from Tokyo, Tokyo

4.0
Details
TempurPedic - Tempur-Pedic Pillow Review from Tokyo, Tokyo
I had three cash vouchers, they didnt allow me to use all of them to purchase a $369 pillow. The terms were not explicit. They invoked the all-weather clause to change the terms as they like.
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#807407 Review #807407 is a subjective opinion of poster.
Reason of review
Problems with payment
3.9
Details
I have two of their top of the line "Grand Pillows" and at $350/ea, I expect them to last more than 5 months. They did not. Now, I'm not just jaded over this, I own two of their high end beds and have/or had owned at least a dozen of their pillows over the years. This...
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Review
#617964 Review #617964 is a subjective opinion of poster.
Reason of review
Warranty issue

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

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