TempurPedic
Reviews and Complaints

The warranty department is being very difficult. I have a dip on the right hand side of my mattress and off the edge and a slight hump in the middle so I sent pictures of the broom handle with the quarter to show the dip but that isnt working for them they want the broom across the bed with a Quarter in the middle where the hump is which will NOT show the 3/4-1inch dip. Grrrrr !!!Also they want to charge me to send a rep out because the pictures are not reliable!!

When we bought this the hype was firmness and warranty not actually the case guess its time to look for a different brand that honor their warranty with out all this hassle.

I purchased a bed and frame through Mattress Firm. No issues with them, theyve been great.

My first choice didnt work out.. no worries, they swapped it out with no issue. My beef is with my second choice mattress and the manufacturer, TEMPUR PEDIC.

After having the mattress for about 8 months, it started to form rips/ cracks that were ripping in the top layer of the bed. I was told, no problem, its warranted so you can switch it out.

Fine. I go through all the hoop jumping they require, pics, pics, pics with and without a yard stick and quarters to show size and depth of cracks. It started on one side, and now is in the other. Ive flipped this heavy mattress trying to keep it from getting worse.

They argued with me that it wasnt a TEMPUR, but a beauty rest. I sent pics of the paper work AGAIN, showing close ups saying on the labels that its a TEMPUR. More pics of my receipt and the law tag. FINALLY after months of a run a round, they finalize and put my warranty through.

When I decided the first mattress choice didnt work, and chose to exchange it for a different mattress, I understood why I would be charged taxes and shipping fees.

There was nothing actually wrong with the first mattress, except that I didnt like it after doing the trial sleep period. FINE.

However, I have this TEMPUR that has worked well, its been comfortable, I can sleep well on it, I was happy with it. But NOW it has to be returned because its falling apart. At no fault of mine.

But when youve paid thousands ( a once in a lifetime chance for me) for a mattress that was what I was looking for, was actually comfortable, AND I was assured it wouldnt be an issue to use the warranty if I really had to, because TEMPUR PEDIC is really good at taking care of their customers, and following through on their product.

Yet here I am, a $$$$mattress falling apart after 8 months ( its supposed to last at least 10 years according to all the info printed by the company), living on disability, a senior, who decided that for once in my life I wanted a decent bed to sleep on, not some cheap piece of bull that killed my back, shoulders, and hips, and Im faced with having to go through all this. On top of that, they want to charge taxes and shipping ($3xx+) on a replacement that I shouldnt have had to get! Im not a rich woman! $3xx+ is more than 1/3 of my monthly check.

This does NOT seem right or fair to me. Its THEIR product that is defective, and I have done nothing wrong or in creating the problem. Yet I have to pay fees out of pocket for ANOTHER mattress, when Ive already paid taxes and shipping on the original. NO!

NO! NO! This is the problem today with businesses. There is no recourse for the consumer if a company wants to nickle and dime you to death!

Its not my fault that THEIR product is a lemon, or was damaged in transit to my location, whatever the issue may be. THEY need to figure out why this product has fallen apart. And I have to continue to sleep on a mattress that is falling apart until I can get the amount they want for taxes and shipping together. Itll take me several months.

THIS SHOULDNT BE THIS HARD OR THIS STRESSFUL!! I WILL NOT EVER AGAIN BUY FROM TEMPUR PEDIC, nor will I ever tell anyone to buy from them.

If asked for a opinion about my experience with Tempur and their product, as well as how theyve handled all of this, I WILL CERTAINLY GIVE IT! NOT HAPPY!!!