Saint Louis, Missouri
Not resolved
1 comment

We have a 9 yr old Tempur-pedic that is like sleeping on a rock. We have tried more than once to get some kind of resolution from "customer service" but trying to get our 25 yr warranty honoured seems to be impossible.

Frustrated and tired of sleeping on a mattress that causes us a lot of back pain, instead of preventing it like the ads claim. It was soft and "conformed to our bodies" for about the first 6 months we had it. Then it started hardening. We tried to get they to honor the warranty and were told we had to "jump on the bed to loosen it up".

Seriously???

I would NEVER recommend this mattress to anyone.

Product or Service Mentioned: Tempurpedic Mattress.

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Anonymous
Manhattan, New York, United States #798119

warranty covers defects, not personal preference in it being too firm *** brains

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