Fort Lauderdale, Florida
2 comments
Resolved

I have this Tempurpedic for a little more than 2 years and I am having the same problem as before. My hip is going deeper more and more when I am sleeping and it wasn't like that before. When I sleep across the mattress to see if other areas are good, my hip doesn't go that deep and feel better. The problem is when you sleep in the same area every night, the mattress miss the quality and is having a sink with the time.

I called tempurpedic and they have a wired method to prove if the mattress is bad or not. They need photo of the mattress with the straight edge lying directly on the mattress, and the quarter leaning against the straight edge not underneath.

I explained that my problem is with my body weights and just happening when I am using the mattress, not if I am not using it.

They didn't care and never answered my emails.

I sent the picture attached to show them the problem and they even answered my email. I am having now a back problem and if the doctors say is because the mattress, I am going to sue them.

Review about: Tempurpedic Countour Select.

I liked: Bad warranty.

I didn't like: Quality, Warranty.

Review #882851 is a subjective opinion of a user.

2.8
Value for money
Reliability
Style and Design
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy
Warranty
Customer service
Staff
Delivery Service
Website
Diversity of Products or Services
Advertised vs Delivered
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $1699
Preferred solution Let the company propose a solution

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Anonymous
Atlanta, Georgia, United States #1242536

I do have the same situation. And to make things worst. I can not find an ultra slim pillow so my neck is not higher than my body.

Lower back pain and neck pain.

Anonymous
Miami, Florida, United States #1200825

They finally replaced it.

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