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My wife and I purchased a tempurpedic Cloud Supreme Breeze four years ago. We invested a little over 5k with all of the bells and whistles.

Recently my wife and I started experiencing lower back pain. We quickly realized it was from our mattress. We submitted our claim after following the detailed way( measure with a quarter and straight edge to determine depth of sag). However, our response was a standardized no.

Tempurpedic is definitely a brand that we did not think we would receive this type of response from.

The response said we don't have a valid claim, however, our lower back pain and discomfort says otherwise. This is unacceptable.

Product or Service Mentioned: Tempurpedic Mattress.

Reason of review: Bad quality.

Monetary Loss: $5.

Preferred solution: Let the company propose a solution.

TempurPedic Cons: Warranty process, Miserable quality and customer service.

  • Sagging Mattress
  • Sore Back
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On Behalf of Pissed Consumer Help Center
TempurPedic guarantees its customers 90 nights trial for the mattresses. In this case you should contact the TempurPedic customer service by phone 800-821-6621.

However, as you are using it more, you should take into consideration the TempurPedic warranty policy.

They provide warranties from 1 up to 25 years and there are limitations to the warranties. You may find more information in the article "Top TempurPedic Questions"

Their "Warranty" is not helpful. Do a little research.

More warranty claims get denied than approved. Even when people have back pain.