I and my husband bought Tempur-Pedic mattress for our son in August 2010. In a few months I took my son to the doctor and he told him that his back hearts extremely because of that mattress - I am not quite sure why he didn't tell me that beforehand - maybe because we were telling him how good mattress we have bought for him.
After the doctor's appointment we exchanged our old Postupedic mattress with his new Tempur-Pedic and he started to sleep on our old mattress. Since that moment he had never complained of back pain. Unfortunately since that moment I and my husband started to have back pain. We tried to return the mattress to The Brick (we have paid 2000.00 CAD + taxes, so I didn't want to loose these money).
The GM of the store Kashan told me that the six months period for their return have passed and there is nothing he can do to return my money back or to exchange the mattress. He gave me a phone number to call the sales representative for Tempur-Pedic and I called with no any success - the sales representative told me that he cannot do anything and that the store is the only one that can do something (catch 22).
We figured that there is nothing we can do further and we still suffer from back pain. Unfortunately this is our story has HOW has TEMPUR transformed our life...
Product or Service Mentioned: Tempurpedic Mattress.
Monetary Loss: $2240.