We bought a Tempur-pedic cloud. It felt like we were sleeping on the pavement. We went round and round with Mattress World in Ann Arbor, Michigan, and finally after 4 months, just threw the mattress out. We could no longer stand to not sleep
They told us to "jump around on the mattress" to break it in. They told us maybe our room was too cold. (It was 70 degrees Farenheit). There was one small strip about 4 inches in from the edge that felt like the bed in the showroom, but no one would come out and look at it.
There is NO WARRANTY. Don't believe the TV ads.
Product or Service Mentioned: Tempurpedic Mattress.