I bought my Tempurpedic 5 years ago - it sags, one side is softer than the other, I get up with a back ached every morning except when I'm traveling and not sleeping on it. I called customer service and spoke to the rudist person ever.
They want you to take a picture of the variance - have you ever tried to do that? My advice, if you haven't bought a Tempurpedic - Don't . I'm going to pursue the Claim so stay tuned and let's see what they come up with.
Art Van sells you a bill of goods with their salesmanship. There's a 100 words
Product or Service Mentioned: Tempurpedic Mattress.
Reason of review: Bad quality.
Monetary Loss: $6649.
Preferred solution: Let the company propose a solution.
TempurPedic Cons: Product warrent, Warranty issue, No return policy, Lack of customer service.