Product: Tempurpedic Bed Clear all filters (56 of 56 reviews match)
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American Mattress in Elk Grove, Illinois - Disappointed with sales representative and manner of business done. not standing for there own words

1.0
Details
we bought. Tempur-Pedic. mattress from american mattress store in elk grove village . we where given a wrong product instead of giving luxe-breeze soft; we where given luxe breeze firm . they discounted price for luxebreeze firm. we didnt like this bed but the representative is not willing to exchange the bed and is being very rude and unprofessional about the approach. he wants us to pay full price for temper-pedic mattress with no additional benefits. we are disappointed with the attitude by which american mattress operates. we want to return this mattress and honour the temper-pedic warranty of 90 days .date purchase 8/23/2019. temper-pedic has 90 days to call me back and fix my issues and so does the american mattress
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Review
#1643521 Review #1643521 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3900
Preferred solution
Full refund

TempurPedic in Kerrville, Texas - Bed is 7grand piece of ***

Bed stopped working the other night, unplugged itand plugged it back in and it worked again. Same thing happened the next night went through the same process and only one side of the bed was working and is still lo ike that.
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Review
#1468120 Review #1468120 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Bad quality

TempurPedic in Kerrville, Texas - Bed stopped working

NEW!!!bed has already stopped working, this bed is almost 7 grand and is a hunk of ***
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Review
#1468109 Review #1468109 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Bad quality

TempurPedic in Annapolis, Maryland - Can't Sleep on this terrible bed!

1.0
Details
I am so disgusted with the money I spent on this horrible bed! I can't even sleep on it. It causes me horrible pain and stiffness all over (neck, shoulders, upper back, lower back and hips). I can't lay on my sides in it. I have to lay on my back because it is less painful! This thing causes pressure points from *** And, it is hot and it stinks!
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Review
#1324301 Review #1324301 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Bad quality
1.0
Details
BOUGHT A $7,000 ADJUSTABLE BED, NOTHING BUT PROBLEMS WITH THE MATTRESSES AND MASSAGE AND REMOTES. HAD FOR THREE MONTHS NO WARRANTY AND NO RETURNS. CALLED CUSTOMER SERVICE, NO HELP!! WHY PAY FOR SERVICE AND EXTENDED WARRANTY AND NOT RECEIVE WHAT YOU PAY FOR. WHAT A RIP...
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Review
#1285758 Review #1285758 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$7500
Preferred solution
Full refund

TempurPedic in Auburn, California - My split King Tempur-pedic

3.0
Details
I’ve been waiting almost a month for a remote head technician came out he talk to customer service on the phone told him what was wrong with it but they had sent him the wrong thing that was wrong and now I have to wait another two more weeks because my bed is controlled with my wife’s very uncomfortable and very dissatisfied with Tempur-pedic
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Review
#1168630 Review #1168630 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Poor customer service
Resolved
1.0
Details

Update by user Jul 10, 2018

I will say customer service was very helpful, and I was sent a new bed for free, which so far has been fine. It is worth following through with photos and calls, you may be able to get a replacement. I appreciate the company making this right.

Original review posted by user Jan 07, 2018

This bed is the most expensive and worst bed we have ever had.There is a huge hard ridge in the middle and both sides slant down. It sinks in with side sleeping, is hard to get out of, and yet the edges are totally soft. The whole middle of the bed is unusable, and I...
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Review
#1163968 Review #1163968 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
1.4
Details
DO NOT BUY ONE OF THESE!!! They will ruin your body! After learning this, I did some research and it turns out that a lot of people have the same issue but Tempurpedic lies with their customer reviews... they only show the positive ones and hide the real ones. ...
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1 comment
Anonymous
#1207570

My wifey and I just purchased our new bed last July 2016, it is the Teperpedic Cloud Elite, and I'm in heaven. It's like I'm back in the Womb....

We couldn't be happier. Yes it is a little warm, but we live in the northern part of the US, so it is a huge benefit.

Oh, and I have had lower back issues for 40 years, and now I hate getting out of bed!

Review
#906747 Review #906747 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Has destroyed my back and shoulder joints
Loss
$4000
Preferred solution
Let the company propose a solution
Same issue. Warranty just under 10 yrs and bed is sagging. They want original receipt. Are you kidding me. Look in your data base. Who keeps a receipt for 10 yrs. stay away, rip off!!!!! I send the pictures that its sagging much more than the 3/4 inch . Why the hassle...
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Review
#875407 Review #875407 is a subjective opinion of poster.
Product
Tempurpedic Bed
Cons
  • Bed ate us we fell in it
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

Tempurpedic Bed Review

2.1
Details
If you have back problems this bed is not for you. Every night I tried sleeping on it I wake up incapacitated no other bed even cheap spring mattresses are better than this overpriced garbage. I've been sleeping on my hardwood floor because I wake up feeling way more refreshed and not near as painful as this devil foam. If you want scoliosis this bed is for you.
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Review
#843769 Review #843769 is a subjective opinion of poster.
Product
Tempurpedic Bed
Reason of review
Bad quality