Product: Tempurpedic Customer Care Clear all filters (4 of 4 reviews match)
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The national office has no input or concern as to how Tempurpedic retailers operate. Its basically tough luck if the retailer lied to you. They expect yoy to purchase online or over the phone to give you the time of day. I hate this mattress and now I hate the entire...
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1 comment
Anonymous
#1611136

I feel the exact same way I am going to try and get local news channel 2 on my side to look at all the e-mails back and forth I had with company and come check out my mattress hopefully when every one sees it on the news less people will buy them. the company is not at all respectful of your concerns.

Review
#1257408 Review #1257408 is a subjective opinion of poster.
Service
Tempurpedic Customer Care
Reason of review
Poor customer service
1.0
Details
Its been a month and I haven't gotten my mattress yet."Free white glove " delivery service is basically holding it hostage and Tempur- pedic has done little to help. Have taken 2 days off work to wait around on them ALL DAY and they didn't call. Called customer service...
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1 comment
Anonymous
#1468928

Do yourself a favor and cancel it now!

Review
#1224860 Review #1224860 is a subjective opinion of poster.
Service
Tempurpedic Customer Care
Cons
  • Miserable quality and customer service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Waste of money
  • mattresses

Mattress One Plantation Fl

1.0
Details
SInce I last wrote, I had contacted Tempur Pedic the manufacturer. THEY HAVE BEEN VERY COOPERATIVE AND GRACIOUS. They arranged to have bed picked up and now I am waiting to hear from TD bank voiding the loan, hopefully. I am also waiting to hear from Amex, as part of bed was charged to my account. I have had not a single word from Mattress One. Please let readers know they are not to be trusted and they are not reliable. Thank God for the corporate manufacturer, Tempur Pedic- Please let your readers know for best results go directly to them. They are incredible and totally interested in working with their customers and the public. Kudos to them. Elva Moore
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Review
#1058973 Review #1058973 is a subjective opinion of poster.
Service
Tempurpedic Customer Care
Cons
  • Are not reliable nor honest
Reason of review
Manufacturer stepped in to help!
1.3
Details

Update by user Aug 26, 2016

UPDATE: We are still waiting for Tempurpedic to pick up the mattress, which means we're still trying to sleep on living room furniture. When we call Tempurpedic they just tell us it's up to the freight company, which means they've pretty much washed their hands of us a...

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Review
#905771 Review #905771 is a subjective opinion of poster.
Service
Tempurpedic Customer Care
Cons
  • Warranty
  • Terrible customer service
  • Lack of customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1669
Tags
  • tempurpedic worst bed
  • pain and insomnia
  • Tempur-pedic No Return Policy
  • Fees For Return

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts