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3.8

I have two of their top of the line "Grand Pillows" and at $350/ea, I expect them to last more than 5 months. They did not. Now, I'm not just jaded over this, I own two of their high end beds and have/or had owned at least a dozen of their pillows over the years. This last set was bought through Amazon Prime, and here is where the problem is. Although it says NO WHERE on their site OR in their warranty fine print, apparently they refuse to honor the warranty because it was about through Amazon and as I was told "is just like eBay or Craig's List, it could be a knock off or used".

Now, here's where I say, don't you think a company's big as Tempur-Pedic would maybe go after the biggest internet retailer if they were peddling fake goods? It's maybe? Yeah, thinking the only one that would answer this differently than I have are the idiots at Tempur-Pedic that tell me: "We honor our warranty, you just don't have a warranty because you bought it from Amazon, so therefore you have no warranty for us to have to honor."

Their products are great as long as you don't run into the following:

1. A hot summer night without air conditioning.

2. High humidity.

3. Have any issue and have to deal with their ludicrous warranty department.

FYI, I paid the same price I would have directly from Tempur-Pedic, but I got free 2day shipping through my Prime account, you'd swear I got it in on a shady corner of NYC for a 1/10th of the price. Regardless of the products, the company itself sucks and never thought I'd have to say that until today.

Reason of review: Warranty issue.

Location: Duryea, Pennsylvania

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