Product: Tempurpedic Mattress Clear all filters (223 of 223 reviews match)
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4.1
Details
TempurPedic - 5,700 mattress lost all support in a year! Company will not honor warranty.

Update by user Aug 21

RESOLVED

Update by user Aug 21

company agreed to replace bed

Original review posted by user Aug 20

I called Tempurpedic in May of 2019 to report the loss of firm support and back pain – and was advised to turn the mattress. I did so immediately and the bed felt much better and my back pain went away. However, this only lasted through mid-July 2019 and its been...
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Review
#1630097 Review #1630097 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Cheap construction
  • Defective memory foam
  • No return policy
Reason of review
Bad quality
Loss
$5700
Preferred solution
Let the company propose a solution
Tags
  • Suffering
  • Tempur-pedic No Return Policy
  • Tempur-pedic
  • Cloud Breeze Luxe
2.1
Details
Tempur-Pedic's most expensive mattress and foundation (plus pillows, etc.) were purchased years ago at a price point well above the now-crowded foam market's. However, a few years into the purchase & enjoyment, the foam dented deeply without recovery. It has changed...
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Review
#1582473 Review #1582473 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund

Mattress One in North Westside, Florida - I have been cheated

1.0
Details
Mattress One - I have been cheated
Mattress One - I have been cheated
Mattress One - I have been cheated
I purchased a Tempurpedic mattress at Mattress One Flagler Street and 82nd Avenue in Miami Florida and the salesperson Jose Lastra cleverly tricked me into believing that I was getting a 60% discount on a new mattress, while what I was buying was the floor sample mattress. I only realized that I had been cheated when I got this mattress dirty and spoiled.
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Review
#1567673 Review #1567673 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Being lied and cheated too
Reason of review
Poor customer service
Loss
$1260
Preferred solution
Let the company propose a solution
1.6
Details
Sakes associate Paul J. Handzel sold a faulty mattress to my parents advising it was a new mattress. My parents were completely taken advantage of and lied to. The mattress they received was not only a floor model but a faulty product. I have contact Temperdic who...
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1 comment
Anonymous
#1672304

Call TV station action news reporter. They love reporting on abusive business practices!

Review
#1511680 Review #1511680 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Damaged or defective

Don't buy Tempurpedic, poor durability

I purchased a king size Tempur-pedic Rhapsody memory foam mattress five years ago. The top memory we loved it for 2 years but then the memory foam became less and less supportive where we slept. Rotating did not help. This mattress was ridiculously expensive to last well for less than two years. The Temporpedic warranty is worthless the way it's written. DO NOT BUY TEMPURPEDIC.
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Review
#1511279 Review #1511279 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
Loss
$4500
Preferred solution
Let the company propose a solution
1.8
Details
TempurPedic - Sleeping in Pain | Claim Denied
My wife and I purchased a tempurpedic Cloud Supreme Breeze four years ago. We invested a little over 5k with all of the bells and whistles. Recently my wife and I started experiencing lower back pain. We quickly realized it was from our mattress. We submitted our claim...
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2 comments
HelpCenter_PissedConsumer
#1690802
On Behalf of Pissed Consumer Help Center
TempurPedic guarantees its customers 90 nights trial for the mattresses. In this case you should contact the TempurPedic customer service by phone 800-821-6621.

However, as you are using it more, you should take into consideration the TempurPedic warranty policy.

They provide warranties from 1 up to 25 years and there are limitations to the warranties. You may find more information in the article "Top TempurPedic Questions"
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Review
#1490523 Review #1490523 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Miserable quality and customer service
  • Warranty process
Reason of review
Bad quality
Loss
$5
Preferred solution
Let the company propose a solution
Tags
  • Sagging Mattress
  • Sore Back

TempurPedic - My mattress it's inbad conditions

need inf about my mattress my last claim#were 04995115/ sumit by,jan/25/2018 Sad
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Review
#1481289 Review #1481289 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.0
Details
after only two years of usage the mattresses do sag it is not possible to find easily the hot spot for sleeping since it is like a sleeping in a hammack the company tempur pedic gives us a hard time it is like a kindergarten going through measurements which one canot...
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4 comments
Anonymous
#1663435

Horrible and dishonest company that rips people off. They take your hard earned money and screw you over with a useless warranty.

They deny claims so they don't have to accommodate the customer. Biggest mistake buying their sagging lack of support piece of garbage mattress. Over $4,000 and stuck with it and they DON'T CARE.

Don't waste your money on this lying company. I called to appeal the denial we'll see, not holding my breath.

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Review
#1360598 Review #1360598 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Lack of concern about warranty
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
Tags
  • Short Life
1.6
Details
after only 2 years and one year and half i purchased two mattresses which are sagging my son even had to see a doctor for his back because he could barely move haverty's distance itself from the matter I am considering to get a back specialist and a lawyer we do not...
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Review
#1360596 Review #1360596 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Warranty
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
Tags
  • Sagging Mattress

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic in Orlando, Florida - Frustrated

3.1
Details
I bought a termourpedic and exchanged it for a “ firmer” one because of my back issues ( scoliosis and Bifid spine) and Since night 1 I have not being able to sleep because it is too firm ( not the same as the one I tried in the store ) I am so frustrarmted and disappointed because I have being loyal with tenpurpedix and now my back pain is getting worse because of the new mattress and I spent 5000 $ in my mattress and upgrade . There’s has to be a solution !
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Review
#1266606 Review #1266606 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality