I am not impressed with their customer service. I called them four times within a day and didn't get any clarification until my fourth call, and that was that nothing could be done about it.
I called about what I should do about the possibility of bed bugs and what I could do to did the mattress of them, including using a steamer. In the first call, I was told to buy a new mattress. The person who answered the second time mY have been the same person because she just hung up. The third call suggested an exterminator with no assurances that the mattress can be rid of them.
The fourth call resulted in an acknowledgement that the company did not know what to do about them. No one knew anything about fixing the problem even after putting me on hold.
Product or Service Mentioned: Tempurpedic Mattress.
Reason of review: Bad quality.