First, I had difficulty just getting through to someone to place an order. I called around 5 pm on a weekday and the representative who FINALLY answered my call after a 36 minute wait told me the people who could help me were gone for the day but to leave my name and number and someone would get back to me within 48 hours. Well, here we are, 2 weeks later and no call. Pathetic.
It seems they're NOT EVEN INTERESTED IN SELLING, much less providing any type of customer service once the sale has been made. My suggestion to anyone experiencing poor customer service? Write complaint letters to the following entities:
(1) your state Department of Consumer Protection;
(2) your state Attorney General's Office;
(3) the Federal Trade Commission; and
(4) the Better Business Bureau.
Believe me, they WILL RESPOND once they start hearing from these folks. Good luck!!
Monetary Loss: $400.