Product: Tempurpedic Tempur-cloud Extra-soft Mattress Clear all filters (7 of 7 reviews match)
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1.0
Details
This was bought at Ashley. I will never buy another Tempurpedic again. The customer service was horrible and the company will not work with you. I'll go back to a cheaper mattress and get better comfort. I see the choices also include Xtrasoft, so who knows what i got...
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Review
#1109566 Review #1109566 is a subjective opinion of poster.
Product
TempurPedic Tempur-cloud Extra-soft Mattress
Cons
  • Customer service
  • Quality
  • No return policy
Reason of review
Not as described/ advertised
Loss
$4000
Preferred solution
Full refund
1.6
Details
Purchased Tempur pedic Cloud - The first mattress we purchased and after 4 years had huge hump in middle and both box springs completely fell apart.After contacting Tempu Pedic customer service they said "yes we've been having trouble with those box springs". So they...
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Review
#930892 Review #930892 is a subjective opinion of poster.
Product
TempurPedic Tempur-cloud Extra-soft Mattress
Cons
  • Mattress at all
Reason of review
Bad quality
Tags
  • pain and insomnia
1.0
Details
I selected a cloud luxe breeze in Aug 16 at the Tarpon Springs, FL store. I was lied to on every aspect of the sale. I double checked with the salesman as he pulled the mattress out of the stock room, to ensure it was the breeze, with the cooling feature. He said it...
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1 comment
Anonymous
#1252651

So if you want to get a refund at lets say Best Buy and have a tv. You cant expect them to give you money and wait for you to go buy another tv and then return the tv to them.

Same thing applies to your bed. You have to return it in order to get a refund issued.

Review
#924696 Review #924696 is a subjective opinion of poster.
Product
TempurPedic Tempur-cloud Extra-soft Mattress
Reason of review
Not as described/ advertised
2.6
Details
I purchased a tempurpedic cloud supreme. The smell of the unexpected off gassing , put me in the ER . I was treated for migraines and sinusitis pressure, as well as dizziness. Mattress was comfortable , but couldn't wait out the off gassing horror . I exchanged the...
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Review
#903373 Review #903373 is a subjective opinion of poster.
Product
TempurPedic Tempur-cloud Extra-soft Mattress
Reason of review
Bad quality
I purchased a Tempurpedic mattress at Relax the Back in Fort Lauderdale. I came with a 90 day full refund warranty. Every night that I slept on the bed I woke up with neck and back pain. The store convinced me that I had to try it for at least 30 days in order for...
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1 comment
Anonymous
#1344357

It's exact my situation above, cost me a $984.01, a big lesson to learn this store.

Review
#838714 Review #838714 is a subjective opinion of poster.
Product
TempurPedic Tempur-cloud Extra-soft Mattress
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution
THE TEMPURPEDIC WAS DELIVERED ON MONDAY MORNING. BY MONDAY LATE MORNING THERE WAS A TOXIC ODOR THROUGH OUT THE ENTIRE HOUSE. THE MATTRESS MADE ME SICK. I HAD FLU LIKE SYMPTOM BUT WORSE. THEY TOLD ME THE ODOR WOULD LAST A FEW DAYS, AND THAT MY MATTRESS WAS PROBABLY...
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Review
#826328 Review #826328 is a subjective opinion of poster.
Product
TempurPedic Tempur-cloud Extra-soft Mattress
Reason of review
Bad quality
1.4
Details
Melbourne Florida.We bought a floor model Temperpedic and adjustable platforms. We were assured products were the ones we saw in the store for the platforms and the bed was coming from another store in pristine condition. What arrived on delivery day was another story....
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Review
#824721 Review #824721 is a subjective opinion of poster.
Product
TempurPedic Tempur-cloud Extra-soft Mattress
Reason of review
Not as described/ advertised
Loss
$4100
Preferred solution
just a refund already started
Tags
  • Bait Switch Tactics

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts