Product: Tempurpedic Tempur-flex Extra Soft Mattress Clear all filters (1 of 1 reviews match)
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Sleepys in Brookline, Massachusetts - I let myself be fast talked into a bad buy

2.1
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I was so excited when the salesman told me that the floor models were on sale. I'd seen the posters in the store and on TV advertising a year financing with no interest. He said he was checking to see if I could be approved but the screens I was signing with no text provided were actually me signing up for a credit card with 29% interest (Is that even legal?) and 6 months instead of 12 months to pay. I should have asked to see the forms I was signing for. The salesman said they'd fixed all the motors on the mechanical beds to be quiet but the one I received isn't. It's also covered by a warranty which the mattress didn't have because it was a floor sample. So what was I sold? Worse, The new cool top mattress is the most uncomfortable mattress I've slept on and it's my third Tempur-pedic so I have something to compare it with.
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1 comment
emurphy
#1173596

We're very sorry to hear about your negative experience with your purchase and dissatisfaction with your mattress, and would like the chance to turn your negative experience into a positive one. Please email social@mattress.com with your contact info, order #, and case #01870556 so that our Customer Care Management Team can resolve the issue as quickly as possible.

Review
#864036 Review #864036 is a subjective opinion of poster.
Product
Tempurpedic Tempur-flex Extra Soft Mattress
Cons
  • Being mislead re terms
Reason of review
On time delivery

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
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