Update by user Jul 10, 2018
I will say customer service was very helpful, and I was sent a new bed for free, which so far has been fine. It is worth following through with photos and calls, you may be able to get a replacement. I appreciate the company making this right.
Original review posted by user Jan 07, 2018
This bed is the most expensive and worst bed we have ever had. There is a huge hard ridge in the middle and both sides slant down.
It sinks in with side sleeping, is hard to get out of, and yet the edges are totally soft. The whole middle of the bed is unusable, and I wake up achy and unrested. We bought their foundation, so it is not caused by old box spring. I thought maybe we just hadn't given it a chance over time, but it just gets worse.
The coin test is fine, but we weigh a lot more than a coin!
You can't prove these problems with a photo. Do not buy this junk.
Product or Service Mentioned: Tempurpedic Bed.
Reason of review: Bad quality.
Monetary Loss: $3000.
Preferred solution: Let the company propose a solution.