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I have purchased two Tempurpedic mattresses in the past year, both Countour Queens. The quality of the mattresses are excellent and I have no complaint on that score, they are firm and comfortable. However, Tempuredic promises that if their mattresses are registered on...
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2 comments
Anonymous
#1364146

They still would send you a pillow if you registered and purchased it before that date. Dec 31,2016 only know because I work for them.

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Review
#1001784 Review #1001784 is a subjective opinion of poster.
Service
Tempurpedic Deal
Pros
  • Quality of product
Cons
  • Fradulent offers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.3
Details
I purchased this piece of junk two days ago. I had a hard time breathing and then woke up with a back ache. I spent 6,500 on this terrible mattress. If they will not take it back at The store then u will go to our local news station. The mattress I tried in the store...
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1 comment
Anonymous
#1289618

Same thing for me. Have slept in the cement slab for 4 nights, just no sleep.

Nothing like the sample bed in the show room. Went to Ashley today to try to exchange this nightmare. Rude and arrogant. Given runaround.

Ashley will not honor the 90 day guarantee.

I hate this bed, Ashley furniture and tempurpedic. Huge investment and miserable.

Review
#914372 Review #914372 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Reason of review
Bad quality
3.0
Details
I purchased 3 mattresses in 2008. My daughter's have almost 1 1/2 inch crevice in the middle. We have a 20 year warranty. They have discontinued our original mattress, which was the top of the line when I purchased it. The first list of mattresses they gave us to...
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1 comment
Anonymous
#1107881

Update to my comment: We have had several emails...they told me that my original mattress was not softer than the ones I am offered at this time. I invited them to come and sit on it....I have heard nothing from the company thus far.

Review
#765461 Review #765461 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Warrant and customer service
Reason of review
Warranty issue
Loss
$1700
Preferred solution
Full refund
We purchased our temple flex with ergo adjustable base a few months ago and absolutely love it. No problems at all it was well worth the money.
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1 comment
Anonymous
#1045879

Wait until you have had it about a year or two and then comment! They won't do anything but ask for more and more pictures that don't even involve the problem and as of yet haven't asked for the picture of the problem. Just designed for the run around and cause the customer to give it up.

Review
#703129 Review #703129 is a subjective opinion of poster.
Reason of review
Good quality
1.0
Details
i tried a temperpedic mattress in store..at the time I had severe knee pain and sciatica, when i laid on the bed I thought it was a miracle. until I got the bed ...its been a nightmare ever since,can't walk when I get up the pain is so bad I don't sleep hardly,i'm up...
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Review
#596694 Review #596694 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Mattress at all
  • Miserable
  • Its miserable
Reason of review
Not as described/ advertised
Loss
$4705
Preferred solution
Full refund

TempurPedic in Richmond, Virginia - Sweaty nights and horrible joint pain

We needed a new mattress as our old queen size mattress was 10 years old. We 'heard' that Tempurpedic was the way to go and that people loved it. We spend nearly 5K to buy it last November. It's now more than 8 months later and my husband and I have horrible joint stiffness every morning. I am sweating constantly and am less comfortable on this bed now than I was on my old mattress, even while pregnant. We are so disappointed. Not sure what our options are, but I'm sick over having spent so much money on this mattress.
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3 comments
Anonymous
#719933

I have had my temperpedic queen size for years....have had the same experience with joint pain and over heating. The ONLY thing that saved me was an expensive thick feathered bed pad. Shouldn't have to do that after spending so much for the temperpedic mattress.

Anonymous
#717517

I am in same boat!!! Not sure on your age, but I am late 40's, so Ive wondered at times ..am i going thru menopause as I have terrible sweats on this bed at night.

It wakes me up with many a times my side of bed soaked! I also wake with terrible joint paint. Im stiff as *** but especially my right should & neck. Im in pain so much & Ive never had anything like this til we bought this bed!!!!

We bought the Ergo King sized Cloud Luxe Supreme...we DID get a good deal as the salesperson gave us their discount, but told us we would only get one return of the bed during the 90 days & it would have to be for the same kind of bed anyways. My father passed away THE DAY our bed was delivered....so needless to say, in the next 90 days i was mourning, as well as taking care of many things besides thinking of my bed!

Anonymous
#702299

Which model did you purchase? Also, what do you have for a mattress pad/cover?

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Review
#438380 Review #438380 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Loss
$4500

TempurPedic in Mclean, Virginia - Rhapody pilow

I purchased this pillow from my dr. office and asked about returning it if it wasn't right for me. My dr. had told me this would be the one I should get for my neck. Well after I got it and tried it I got serious neck pain. When I went to take it back I was later informed that the company where they order it from was unable to take it back because Tempurpedic wouldn't take it back. I paid over $125 for a pillow that gave me neck pain. Tmpurpedic has a bad reputation in my mind. It comes in a plasic zip close case and that would be very difficult to try to sleep on so that it didn't touch you. Tempurpedic doesn't stand by their over priced products. Buyr beware!
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Review
#378722 Review #378722 is a subjective opinion of poster.
Loss
$128

Tempurpedic Mattresses

Toxic smell: Tempurpedic mattresses not only smell bad, the fumes they expel cause headaches, allergies and nausea. The smell does not go away in days or weeks, it stays for months! The costumer services agents will only tell you that you have to use the mattress for the odor to go away, but please, don't event try it!. We woke up in the middle of the night with headaches, nausea, bleeding noses and sore throat. Calling costumer service is a waste of time because they will only tell you that they will replace them for other stinky mattress! What is the explanation they will give you? that they sell so many mattresses that there is not enough time for the fumes to leave the mattress... Simply DON BUY THESE MATTRESSES. Other high density foam mattresses don't smell and are equally comfortable.
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2 comments
Anonymous
#869696

You want the truth? The mattress is made of toxic chemicals like Formaldehyde, that's why you got sick, of at all possible do not ever sleep on it again. It's risking your health, but I'm sure you know that already.

Anonymous
#575533

I sleep on on a Tempurpedic and have sold them for years. I can tell you that your experience is certainly not the norm.

Most of them only off-gas for only a couple of days, a few weeks at the most. The less ventilation a room has the longer it takes. If Tempurpedic is offering to replace the mattress, maybe you should accept the replacement.

I have seen memory foam mattresses from several manufacturers have this problem, although it is rare. Every such situation like this I have seen has been resolved by replacing the mattress.

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Review
#363063 Review #363063 is a subjective opinion of poster.
Product
Tempurpedic Mattress
We coughed up the $2500 for a mid range tempurpedic mattress, hoping it would solve our back problems as advertised. Many people love theirs so we thought we'd be okay. Not so. They will take the mattress back for exchange if you return it before 90 days, but it...
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4 comments
Anonymous
#455955

I have had this mattress a little over four months and I toss and turn all night.I wake up with pain in my hips,shoulders and back and feel like a zombie.I haven't had a decent nights sleep since I bought this and I can't afford another,so I am stuck with this piece of

s#@t.Bye Bye Bundle-Hello sleepless nights!

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Review
#285805 Review #285805 is a subjective opinion of poster.

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

TempurPedic Products and Services Reviews

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Has anyone got a solution for sheets slipping off mattress? We bought a knig size pillowtop tempur pedic bed and it is cashmere cloth and everything we've tried does not work. we both have health issues and thought this bed would be some of our solution but we have to...
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9 comments
Anonymous
#1302158

Buy dream fit sheets online. They have straps on each corner that hold the sheets in place.

I have a tempurpedic mattress and they work perfectly.

I buy these sheets for all my beds and would never buy a regular sheet again. These are amazing and will solve your problem.

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Review
#222921 Review #222921 is a subjective opinion of poster.
Product
Tempurpedic Bed
Loss
$3900