In order to file a claim; photos, info. from the tag and a copy of the store receipt.
That is the ONLY way to start a claim on your Tempur Pedic. If it's a sag issue and they see no sag in the photos, your claim will get denied. I was told they don't have the "man power" to come out and look at my $3000.00 mattress. Do not waste your money on this product.
I guess I should have done more research before spending that kind of money toward a worthless mattress. Buyer beware I guess.
Review about: Tempurpedic Mattress.
Monetary Loss: $3.